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1.2 453 Reviews

Vanilla Gift Cards Complaints Summary

26 Resolved
422 Unresolved
Our verdict: If considering services from Vanilla Gift Cards with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vanilla Gift Cards reviews & complaints 453

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6:54 pm EDT
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Vanilla Gift Cards vanillagift.com

Tried to use a gift card and was told the balance was 0 from a 100.00 gift card I never used the card . They make it impossible to talk to a live person for obvious reasons. Supposedly there was a debit on record but it was not me and no information of the transaction . Tried to use the card and it was denied at first use. These guys are a total scam. If there is an issue they run you around in voice mail and never make contact. This way they keep the money when it becomes a situation that the time is not worth it..

Claimed loss: $100.00

Desired outcome: Refund

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12:03 am EDT
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Vanilla Gift Cards Fraudulent Activity

Someone is using my wife's name and our old address to order replacement gift cards. Thanks to Fedex, We were notified of a delivery to our old address, we later discovered that the package contained vanilla gift cards. We have never ordered, purchased or used any product from Vanilla Gift.

We will be filing a police report as well as notifying other fraud investigation agencies of this activity.

A prompt response from you will be needed. We were able to go to the old address and found the opened Fedex envelope with the paper which had the card attached, and the card had been removed. We will be submitting this to the proper agencies.

Claimed loss: No Loss to report at this time.

Desired outcome: Remove my wife's name from any and all mailing list, data bases, and accountswithin your company. We have never applied for, or used any product of Vanilla Gift.

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11:46 am EST
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Vanilla Gift Cards Zero stars

Spent almost 400.00 in cards for christmas gifts everyone called no one was able to activate there cards delt with walmart they sent me to vanilla sent everything they wanted in to them after over 2 moths 2 cards activated when I got the email from incomm they are nothing but a scam outfit and should not be aloud in any store they don't resolve your issues if anything they make it worse been calling every other day all they tell you is they will fast track your problem I believe a turtle can do better then vanilla or incomm do not purchase from them there just out to steal your money

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8:25 pm EST
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Vanilla Gift Cards Unauthorized credit card charges

I have charges on my card I didn't make ! I have 7 charges to Helium mobile for $1.00. I have 6 for $5.51 for Helium mobile. I have 5 for Steam for $3.99. PLEASE look into this for me. Thank you, Rose Kresak [protected] ALL THESE except one was made on March 6, 2024, one on March 7, 2024 I have NEVER bought anything from any of these sites ! The total they stole from me is $60.01

Claimed loss: I can't get onto my Acct. online, so I'm not sure if this is accurate, because I saw a new fraudulent charge on it. But the totals I DIDN'T make is $60.01...ANYTHING that says Helium mobile or Steam WAS NOT charged by me !!!!

Desired outcome: Please refund me these amounts (put back on card or send me new card with the refunds on it...PLEASE. Please prosecute whoever did this to me. I live on a small Social security income & I need this money back !!!

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7:25 pm EST
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Vanilla Gift Cards - I want a refund.

Got a giftcard in november 2023 from my work for $400 activated it and used it one time for $50. Went to use it again and it was declined. Got on to check balance and december 6th 2023 it was used in a different state for the remaining $350 at a target store. I filed two different disputes and sent proof of receipt. We are now in march 2024 and I still yet...

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2:13 pm EST
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Vanilla Gift Cards Vanilla VISA GIFT CARD

The Vanilla VISA Gift card was lost, reported as lost, was emailed documentation of purchase, proof of address, a journal from the store purchased ( which was a Ft. Knox Military Installation store ) originally reported on January 7th, 2024. After claiming loss and emailed a verification of a replacement card being mailed, the card was found, cut up and discarded.

They repeatedly requested several proofs of purchase and were emailed proofs of purchase several times. This seems to a scam with no intention of replacing a lost card taht has never been used. It was a 100.00 gift card and 5.95 fee was charged at the time of purchase. They have dragged their feet too long and it appears to have been a malware money making scheme before refunding the gift card to the customer. It may have targeted military soldiers at Ft. Knox.

Claimed loss: 105.95

Desired outcome: Replacement card and compensation to FT. Knox KY. for malicious usage of a product purchased at a military installation.

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1:10 pm EST
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Vanilla Gift Cards - Fraud from store purchased

CVS Fraud Department< 2/2/2024 We purchased (3) $500 Visa gift cards from Joseph REG #01 TRN#1961 casher 1235549 STR 3144. We purchase these every few months to give to employees as an incentive. I lock them up until use. The one I gave out today when opening they were super glued(see picture) and security code was scratched off. I sent my receptionist to...

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5:02 pm EST
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Vanilla Gift Cards lost Card

My name is Cindy Elaine Washington address: 3516 Meadow Lake Lane Orlando Florida 32808. The last four of my social 3016 I was an employee at Dial America here in Orlando Florida from 04/15/2022 thru 2/23/2023 and was awarded two (2) VISA cards during my emolyment. On February 28, 2024 my wallet with the cards were stolen. I do have a police report of the theft. Because I am in civil litigation against my employer becasue of the theft of my identiy as an employee there they will not give me the tracking number . The value of the (2) cards are $50 & $25. I do not have the card numbers becasue I honesly did not anticipate loosing my wallet

Claimed loss: $50 / $25

Desired outcome: Please refund after checking with the company and verifying if the cards have been used on the date of 02/28/2024 if they have it was not me the rightful owner using the cards but the one whom stole them.

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10:43 am EST
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Vanilla Gift Cards Wheres my remaining balance

Yest on the 18th of feb I had a friend gift me a 25 dollars vannilla gift card and I spent only 7 dollars and some change on my gift card, wheres my remaining balance, I want my remaining balance, or I will press chargeres againest the vannilla gift card people gift card number is [protected] exp date 06 33. Secuity code 382, I want my remainin g on there please

Claimed loss: 18 dollars

Desired outcome: i would like my money bk on my card

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6:41 pm EST
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Vanilla Gift Cards Vanilla gift card

I attempted to verify a card received as a gift at the website suggested by Visa Vanilla. Several attempts have been made since I received the card, every time I try it I enter the requested card information and go through the "security" games to be told there was a system error and to try again later. A $25 gift from my son, a marine, is a big deal, they don't get paid nearly enough! I then tried to call the [protected] where I found out that it was used on 12/18/23 and had a zero balance. I had NOT opened the card until January 2024 and had been attempting to verify it on the website before using it. The robo-system couldn't give me any details on WHERE it was used and I can't find a HUMAN to speak with. HELP! Do I have any chance of speaking with someone?

Claimed loss: $25.00 and my faith in gift cards. I worked as a seasonal cashier over the holidays and saw so much grieve caused by gift cards will now send gifts via Amazon and suggest to everyone I know to do the same.

Desired outcome: I would like to have the $25.00 gift that my son intended me to have.

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3:52 pm EST
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Vanilla Gift Cards Lost my Vanilla gift card balance immediately after I made firs transaction

Hi team,

I bought a gift card at Safeway, activated and made the first transaction. The next day when I tried to use my card, the balance was $0, and noticed 2 unauthorized transactions from different state altogether. Disputed the charges and the Vanilla gift card team blocked the card and the status of the dispute shows as resolved online saying issued a different gift card and I haven't received the card for the last 3 months. Multiple calls and emails and no proper definitive response. Please help. Thanks.

Desired outcome: Looking for lost money in a new card

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10:16 pm EST

Vanilla Gift Cards Vanilla Gift card

We received a Vanilla Gift card with $100 as a wedding gift in Sept 2023. We traveled to Ohio for thanksgiving. Tried to use the card at a gas station opened the packaging in front of the clerk. Card would not work noticed scratch marks over the numbers. Card was declined for gas. Called Vanilla Card was on the phone over an hour they seem very helpful. They even noted that the card was for $100. They sent me a replacement card arrived in early December 2023. Wife attempt to use the card on Feb 2024 and it was declined. Check the balance and the card balance was $0 and said the entire $100 was spent at a Target and later declined at a CVS in Sept 2023. My argument with vanilla card is if we didn't have money on the card why would you send a replacement?

Claimed loss: Loss $100

Desired outcome: Please refund the money to my card

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5:46 pm EST
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Vanilla Gift Cards Vanilla visa gift card $500

I was given a $500 gift card for Christmas. Upon opening it, I noticed that the front of the cards last 4 numbers came off from the glue that attaches the little booklet. I called the 833 number on the back and was told to send in my receipt and my drivers ID and a picture of the card (front and back). I have called them every week to see if my case was resolved but I keep getting the run around every time I call. It is now February 13 and no answers. Call back they keep telling me. I would like some help getting this resolved.

Claimed loss: I would like this resolved and my money back

Desired outcome: I

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Vanilla Gift Cards Visa vanilla gift card

I spent $40 for a vanilla go Visa card and I put $500 on it. The card never was able to be used it was purchased on Aug, 8th and I’ve sent this same info 5x and I’m sure that somehow Vise or whoever can easily look and see what happened to my money by now. I made this purchase for my Wife’s birthday I feel like the company doesn’t care anything about this issue my money should have been returned to me by now December they sent some forms for me to fill out and send back to them with my proof of purchase I faxed to them got confirmation. I check on the case February 13th and yet here I go sending the same proof again I really need some help with this issue. Mr. Wayne Belton

Claimed loss: $40 dollars for the card purchase and the $500 I put on the card.

Desired outcome: I really would like for the to reimburse my money they’re a big company and should be able to fix this issue by now.

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Vanilla Gift Cards Customer Care

2/9/2024

4:00-4:10pm

Called over four times. Card I was gifted is invalid on Vanilla Gift Cards end. Was told I will be receiving a new card. When they asked for my name, they pretend they can't hear and hang up on me. This happened each time I called. I made other calls and even called from a completely different phone, and they still acted like this. Still out a card and no way to recover the money for my gift because they hang up.

Desired outcome: My money or a new card ($50)An apology and retrain customer care employees.

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2:21 pm EST
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Vanilla Gift Cards Unauthorized purchase

I went to a coin star [protected]@ 1780 west webb ave. In Burlington, NC on 2/8/2024 to get cash for my vanilla gift card. I cancelled transaction, because fee was to high, but it took money off my card it was $100 dollars on it it took all but $3.00 I want my money back on my card I am disabled and this was a gift for my medicine. The kiosk fee was to high so I cancelled it but it took money off my card and didn't give me a receipt or cash for it. It say balance on card is only $3.00 I haven't used card except at the kiosk mentioned above the card I used is in picture below.

Claimed loss: $100 took from gift card

Desired outcome: Want money put back on gift card because I am disabled and need that to get medicine

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3:26 pm EST
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Vanilla Gift Cards Gift cards

I won $50 from the Arizona and they sent me a gift card from vanilla card people. I used the card one time it worked fine and have not been able to use it since. I have been on the phone with their customer service 3 times an hour and a half each time and I still can't use my card. The card number is [protected] exp 671. If I try and check it on line it tells me internal errors. I'm sick of their lies.

Claimed loss: $12.30

Desired outcome: I just want my money back

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10:06 am EST
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Vanilla Gift Cards Vanilla Ereward

I had this gift for sometime -- but could not use it anywhere.

I know it is now expired - but pretty sure there is money left on it. The print out of the card I made and made notes on, say there is $26.18 left -- a balance that was impossible to use anywhere. Got so frustrated t the time, I put it in a drawer and unfortunately, forgot about it., Regardless I can't even check it now online with all the info needed. So need to check and get balance refunded even if past expiration date (thought those were illegal in Ca)

Card number is [protected]

Claimed loss: $26.18

Desired outcome: Check sent to me for $26.18 Annie Crowe2803 May Ave. Redondo Beach, Ca 8899278

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Lisa Pederson
, US
Feb 02, 2024 3:52 pm EST
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They say the card will expire but the funds didn't just contact the bank that is on the back of the card

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Vanilla Gift Cards vanilla gift card 500$

In July 2023, I purchased a $500 Vanilla Gift Visa card for my wife at the store. Two days ago, she tried to use the card but encountered issues. Upon checking the website, we discovered that the funds were stolen just seven days after buying the card. The card was used for purchases by someone named Tori Berch until the last cent. This is truly awful! I demand an immediate refund of $500. Card number: [protected]. Security code: 415. I insist on being contacted to explain the situation and when I will receive my money back. This is nonsense. I will escalate this matter to various authorities and take legal action. I have witnesses and evidence that I only recently opened the card at the Kohl's store cashier and couldn't use it all this time as it was sealed.

Claimed loss: 500$

Desired outcome: Refund

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Update by Fomichev
Jan 23, 2024 2:11 pm EST

Photo of card

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Vanilla Gift Cards Vanilla Gift Card/ Walmart

I bought four gift cards at $25 a piece and none of them work. It tells them the balance but they are unable to buy anything. I can never get anyone on the phone to complain either. I purchased them at Walmart in Montevideo MN. This is very upsetting since I live on a fixed income. I want reimbursed.

[protected]@yahoo.com

REPLY NEEDED

Reference # 2445501AB43A7GZ1X on my Credit CARD.

Claimed loss: $119.00

Desired outcome: Money returned and a response.

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Vanilla Gift Cards In-depth Review

Website Design and User Experience: The Vanilla Gift Cards website has a clean and user-friendly design. The layout is intuitive, making it easy to navigate and find the information you need. The site loads quickly, ensuring a smooth browsing experience for users.

Range of Gift Card Options: Vanilla Gift Cards offers a wide range of options to choose from. Whether you're looking for a gift card for a specific store or a general-purpose card, they have you covered. The variety of options ensures that there is something for everyone.

Purchase Process and Ease of Use: The purchase process on the Vanilla Gift Cards website is straightforward and hassle-free. It only takes a few simple steps to complete your purchase, and the website provides clear instructions along the way. The checkout process is quick, making it convenient for users.

Gift Card Activation and Delivery: Activating and receiving your Vanilla Gift Card is a breeze. Once you've made your purchase, you can easily activate your card online. The delivery options are flexible, allowing you to choose between physical or digital delivery, depending on your preference.

Accepted Locations and Usability: Vanilla Gift Cards are widely accepted at various locations, including both online and in-store retailers. The website provides a store locator feature, making it easy to find places where you can use your card. The usability of the cards is excellent, with no issues reported by users.

Customer Support and Assistance: Vanilla Gift Cards offers excellent customer support and assistance. Their customer service team is responsive and helpful, addressing any queries or concerns promptly. They strive to ensure a positive experience for their customers.

Security and Fraud Protection: Vanilla Gift Cards prioritize the security and protection of their customers' information. They have robust security measures in place to safeguard against fraud and unauthorized access. Users can feel confident that their personal and financial details are safe when using Vanilla Gift Cards.

Terms and Conditions: The terms and conditions of Vanilla Gift Cards are transparent and easy to understand. They provide clear guidelines on how to use the cards, including any fees or restrictions that may apply. It's important to review the terms and conditions before making a purchase.

Additional Features and Benefits: Vanilla Gift Cards offer additional features and benefits to enhance the user experience. These may include personalized messages, customizable designs, and the ability to check your card balance online. These features add value and make the gift cards more versatile.

Overall Value and Satisfaction: Vanilla Gift Cards provide excellent value for money and high customer satisfaction. With their wide range of options, ease of use, and reliable customer support, users can trust that they are getting a quality product. Whether you're purchasing a gift card for yourself or someone else, Vanilla Gift Cards are a reliable choice.

How to file a complaint about Vanilla Gift Cards?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is typically found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vanilla Gift Cards. Make it specific and clear, such as "Unauthorized Charges on Vanilla Gift Card" or "Difficulty Accessing Funds on Vanilla Gift Card."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Vanilla Gift Cards. Mention key areas such as:

  • The date and location of the purchase or incident.
  • Any problems with activating or using the gift card.
  • Customer service interactions, including dates and summaries of conversations.
  • Technical issues with the website or transaction errors.
  • Delays or failures in receiving a promised service.
  • Any discrepancies in card balance or unauthorized transactions.
  • Steps you have taken to resolve the issue, including any communication with Vanilla Gift Cards customer support.
  • The impact of the issue on you personally, such as financial loss or inconvenience.
Be as specific as possible, providing dates, amounts, and any other relevant details of your transactions with the company.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. Do not include sensitive personal information like your social security number, bank account details, or other confidential data.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Vanilla Gift Cards. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, card replacement, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even a response from Vanilla Gift Cards regarding your complaint.

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