Vanilla Gift Cards

I was given a $500 gift card for Christmas. Upon opening it, I noticed that the front of the cards last 4 numbers came off from the glue that attaches the little booklet. I called the 833 number on the back and was told to send in my receipt and my drivers ID and a picture of the card (front and back). I have called them every week to see if my case was resolved but I keep getting the run around every time I call. It is now February 13 and no answers. Call back they keep telling me. I would like some help getting this resolved.

I spent $40 for a vanilla go Visa card and I put $500 on it. The card never was able to be used it was purchased on Aug, 8th and I’ve sent this same info 5x and I’m sure that somehow Vise or whoever can easily look and see what happened to my money by now. I made this purchase for my Wife’s birthday I feel like the company doesn’t care anything about this issue my money should have been returned to me by now December they sent some forms for me to fill out and send back to them with my proof of purchase I faxed to them got confirmation. I check on the case February 13th and yet here I go sending the same proof again I really need some help with this issue. Mr. Wayne Belton

2/9/2024

4:00-4:10pm

Called over four times. Card I was gifted is invalid on Vanilla Gift Cards end. Was told I will be receiving a new card. When they asked for my name, they pretend they can't hear and hang up on me. This happened each time I called. I made other calls and even called from a completely different phone, and they still acted like this. Still out a card and no way to recover the money for my gift because they hang up.

I went to a coin star [protected]@ 1780 west webb ave. In Burlington, NC on 2/8/2024 to get cash for my vanilla gift card. I cancelled transaction, because fee was to high, but it took money off my card it was $100 dollars on it it took all but $3.00 I want my money back on my card I am disabled and this was a gift for my medicine. The kiosk fee was to high so I cancelled it but it took money off my card and didn't give me a receipt or cash for it. It say balance on card is only $3.00 I haven't used card except at the kiosk mentioned above the card I used is in picture below.

I won $50 from the Arizona and they sent me a gift card from vanilla card people. I used the card one time it worked fine and have not been able to use it since. I have been on the phone with their customer service 3 times an hour and a half each time and I still can't use my card. The card number is [protected] exp 671. If I try and check it on line it tells me internal errors. I'm sick of their lies.

I had this gift for sometime -- but could not use it anywhere.

I know it is now expired - but pretty sure there is money left on it. The print out of the card I made and made notes on, say there is $26.18 left -- a balance that was impossible to use anywhere. Got so frustrated t the time, I put it in a drawer and unfortunately, forgot about it., Regardless I can't even check it now online with all the info needed. So need to check and get balance refunded even if past expiration date (thought those were illegal in Ca)

Card number is [protected]

In July 2023, I purchased a $500 Vanilla Gift Visa card for my wife at the store. Two days ago, she tried to use the card but encountered issues. Upon checking the website, we discovered that the funds were stolen just seven days after buying the card. The card was used for purchases by someone named Tori Berch until the last cent. This is truly awful! I demand an immediate refund of $500. Card number: [protected]. Security code: 415. I insist on being contacted to explain the situation and when I will receive my money back. This is nonsense. I will escalate this matter to various authorities and take legal action. I have witnesses and evidence that I only recently opened the card at the Kohl's store cashier and couldn't use it all this time as it was sealed.

I bought four gift cards at $25 a piece and none of them work. It tells them the balance but they are unable to buy anything. I can never get anyone on the phone to complain either. I purchased them at Walmart in Montevideo MN. This is very upsetting since I live on a fixed income. I want reimbursed.

[protected]@yahoo.com

REPLY NEEDED

Reference # 2445501AB43A7GZ1X on my Credit CARD.

good afternoon

 I sending you copies of my Walmart purchase receipt of your vanilla gift card along with copy of front and back of the card I purchased.

When I spoke to cust rep on Dec 27, 2023, he took my information and gave me a case number#[protected], and said I would receive a replacement card in 10 business day. He said nothing about documents I would need to provide to get my $100.00 sent back to me.

I called today and spoke to another one of your cust. rep, which I was told to send my receipt, front and back of the card and any notes that I took while speaking to your representative.

I have tried on several occasions to get customer service help. The number it tells me to call on the back of my card only gives me automated responses and states that my card is not valid. The card has $200 on it and I can't even get info on the balance of my card. I have called [protected] with no success. This is very unacceptable and out children paid money that they didn't have for us to have this gift for Christmas. Not a happy camper.

[protected] 02/32 086

[protected]@hotmail.com

A vanilla gift card was given to me on December 25 2022 as a Christmas gift. I attempted to verify the amount on the card this morning (01/16/2024. It showed the initial purchased amount of $200.00 and a current balance of. 02 ( two cents).I checked the purchase history and it showed a purchase of $199.98 at home depot on 01/16/2024

I never used the card. It remained in the original packaging until this morning until I I verified the balance. The card was purchased at Dollar General, Hwy 76, Lynchburg, SC 29080. I attempted to contact Vanilla gift card and only received a recording .

Received a Vanilla gift card as a gift and when I went to use it, realized that several of the numbers on the front had been completely removed. Packaging was not tampered with and there is no PIN number on the back that needs to be scratched off. I have the original purchase receipt and all packaging. Card was purchased at CVS Pharmacy #11065 on 11/30/23 at 4:26pm.

I was given a vanilla gift card as a Christmas bonus for my company on December 9. We use it one time and then didn’t use it for approximately two weeks. We use it again on December 21 and was advised that it had an in sufficient balance to purchase an item that cost $25. we checked the card and there was a pending charge for $260 to shipgadget.com. We immediately notified vanilla gift card people and filed a case and attempted to call ship gadget 30 or 40 times and left messages every time but no callback. Currently, according to vanilla gift cards, we have a case pending , but trying to reach a human to find out why the charge wasn’t immediately canceled since it was a “pending” charge to ship gadget, is a mystery to me. I am still on a daily basis, trying to contact vanilla gift cards all to no avail.

I went to use a sealed card with the activation purchase receipt attached and it had a zero balance. Someone (not me) used it on 12-16-23 at a post office for the whole amount of 70.00. I called to tell them, and they say it may take 90 days to resolve. That is unacceptable and I want my money back. Case # [protected] from 1/7/24. auth # 1101 [protected]

I got a $100 gift card for Christmas. When I tried to activate it, it was empty. Finally got thru and was sent a replacement card. Again, tried to activate it only to find out, a zero balance. replacement was today, January 6, 2024, at 10:59. was spent at a RDRCIDUD SILVER. O20033E57BCI trans #, merchant # GIWZXJ5A6D5B7DK, for $100. difficult time understanding agent, hope this info is right.

Purchased 5 cards as Christmas gifts for $100. I used one with no problem but the others came back with the last 4 digits and security code missing. I called the number provided twice with only speaking with someone once with very bad English. He said he would file a claim and asked for my date of birth which I told him it didn’t have anything to do with my complaint. He gave me case numbers and he was able to see the amount but I asked if he could see the last 4 numbers and security code he said No, this is very stressful losing money to SCAMMERS at Christmas time.

I purchased a Vanilla gift card on 12/14/2023 and presented it to one of my staff members as a thank you for Christmas. It was returned to me as an invalid card. When he opened it and attempted to use the Vanilla Gift Card, it had a $0 balance. I have tried contacting them via the website and phone. Both, no success. The website consistently says, "A system error has occurred. Please try again later." I have also called the toll-free number with the same result since 12/26/2023. This gift card was purchased at Wal-Mart.

I purchased a $200 gift card for my elderly aunt. She attempted to use it at a restaurant one year later and it was declined. I looked online for her and the card had been fraudulently used shortly after purchase at a sporting good store in another city. I attempted to call Vanilla several times, but it is impossible to get a person. Website only allows transactions to be disputed within 60 days, which is ridiculous in the case of fraud.

Recieved a "new" gift card that was sealed from Walgreens for $100 only to find the card had the last 4 digits and security code scratched off. Waited 3 separate times totaling over 3 hours on hold and never got in contact with anybody. Crappy company and Walgreen's should be held liable for selling their products as they don't provide refunds or exchanges for giftcards...SCAM