Vanilla Gift Cards – Vanilla gift card

I received a vanilla gift card as a gift. When I peeled the sticker off the front, it a peeled the last 4 numbers of the card off so i couldn’t use it. I reported this on their website and when i check the status it says resolved but doesn’t say how it’s being resolved. I can’t get in touch with any actual people to tell me how it’s being resolved. If they could just tell me if they’re sending a new card that would be great