Honda City

They are liars! I would put 0! They said they would fix the truck and nothing! The point is they took their truck back! Really mean.

This place is the worst! They'll waste your time, I'm telling ya. They say they got the car you want, so you go all the way there. But then you gotta wait forever while they try to push other cars on ya. And guess what? They don't even have what they promised you! It's just plain wrong and their business practices are the absolute worst.

The person in charge of finances, named ***, told me a fib about the extended warranty for the car I purchased from them. The transmission has stopped working on the car, and it hasn't even been 2 years since I bought it. He claimed that the car had a 4-year warranty, but it actually only had a 2-year warranty. Now they want to charge me $5000 for a new transmission. I have called him multiple times to talk about this issue, but he has refused to respond.

The reviews below are probably all true, as I experienced it today. I got a quote from Thomas via email and we agreed on a price. I confirmed twice before driving 30 miles with my 78-year-old mother to their dealership. However, Thomas was nowhere to be found. In the end, they couldn't give me the agreed price. They were painfully honest and told me that Thomas' job was to "get people into the showroom or else they'd have no traffic." I'm not sure how having "traffic" benefits their business if all these people leave with a bad impression. They showed no remorse and said they deal with these situations all the time, so whatever. I can't control what people write on the internet. Well, if you receive a price from them via email, it means nothing. They just want to lure you in. Don't fall for it.

NO STAR! I am gonna grade them. The 1 star showin is the lowest so I can post this. U better be prepared to deal with these people. I just bought a CRV EX 2020 after excruciating 3 hour thorough discussion about the financing, I ended up comin back to inform them that the vehicle has a dent and re-touched/painted to conceal the damage and have not disclosed during the sale of a brand new vehicle. Although the dent is so tiny and couldn't notice when we inspected the vehicle especially at night, the issue is not the dent but how the company lied and deliberately conceal the damage of the car. I even requested them to just fix it but they declined to sort the problem. I am totally disappointed on the lack of good professional service from the saleman, Kendal, (he's nice but not the decision maker) the manager Mike to Carolina (the owner/manager). Shame on your practices, very dishonest company. Dissatisfied buyer.

I contacted Thomas *** online last week. He quickly connected me with Mike S, the sales manager. They accepted my offer and requested a $500 deposit on my credit card to hold the car until I could come and sign the papers and take it home. But when I arrived after a 63-mile journey, the terms changed from 60 months to 72 months, and the payment structure was completely different. Thomas and Mike didn't have the decency to apologize in person; instead, they sent another manager who was really rude! She said that businesses get both good and bad reviews, and it wouldn't matter in the end when I threatened to share my terrible experience and expose Honda City Chicago's unethical business practices. What a terrible response! I don't recommend anyone buying a car here. They're thieves, dishonest, unethical, unprofessional, and inconsiderate. I believe all three of these individuals should be fired!

If I could give this place 0 out of 5 stars, I definitely would. The folks working here are trying to trick customers, you know? How? Well, my buddy and I went in to buy a car and the test drives were fine, but when it came to the actual price of the vehicle, which was listed at $22,645, they added a bunch of random charges like $1,898, $1,995, and $1,000 with a 0% finance rate. So yeah, we could have gotten a 0% finance rate, but they tried to scam honest folks out of their hard-earned cash. The customer associate, ***, and the so-called "manager" named *** tried to scam us. We don't play that game, so we'll take our business elsewhere. We left there right away. Oh, and don't forget, that didn't even include the extra taxes, so it would have been like paying an extra $10k. Instead of $22,645, it would have been $32,645. They tried to act like those charges couldn't be removed and even blamed it on COVID. That's nonsense. Don't fall for these "auto dealers." They're just trying to squeeze every penny out of you. Someone should report these crooks to the Attorney General's office and let *** know about it. Thanks for your time and have a great day. -A Concerned Citizen

Compré un vehículo de Honda City y no están cumpliendo con los términos de seguridad y garantías. Las llantas del vehículo están muy desgastadas y el parabrisas está en muy malas condiciones. Traté de hablar con el gerente de Honda City, pero el señor ni siquiera quiso hablar conmigo.

I bought a car from this dealership on April 5th. I got a Tacoma and traded in my 2016 Challenger. They gave me ***k for the Challenger and around 8 grand went towards the new Tacoma I picked. They told me they would pay off the old vehicle and not to worry about anything. It's been more than 30 days now and I have 2 late payments on the Challenger. My credit is going down and I've been trying to call *** but he doesn't answer the calls.

I bought a car in June 0f 2019, it was a 2019 Honda HR-V. I finished paying for the car in June. Since then, I've received a few letters about an insurance refund that Honda owes me. They told me to get in touch with Honda City to handle the transaction. I've tried reaching out to the Finance Manager, ***, by leaving messages and contacting the management at the dealership. But I haven't heard back from them at all, whether it's through phone, email, or regular mail.

I bought a car from Honda City and I had 14 days to pay the remaining $1,000 of $2,500 down payment, which I successfully did. I was told during the signing that once I fulfilled my part of the deal, I would receive my second key. After waiting in the lobby for about 30 minutes, the salesman and manager came up to me and said they don't have a second key. They both smiled and chuckled, saying they won't make one and there's nothing I can do about it. Naturally, I got angry, but I managed to control my emotions. If this had happened 20 years ago, things would have ended badly. So, feeling embarrassed, lied to, and made fun of, I actually cried as I left. My family, including myself, has purchased three cars from this dealership over a 30-year period. All I want is my key.

I wanna talk about the refund stuff at the Honda City dealership. So, I called this guy Jeff Fisher, who's the Finance Manager, a bunch of times but he never called me back. So, I went to see him on March 20 to ask for my money back for the GAP coverage, extended warranty, and road hazard plus warranty. I sold the car that I bought from them, you know. They told me it would take like 8 to 10 weeks to get my refund, but they didn't explain why it takes so long. I didn't expect to get a check right then and there, but waiting that long seems kinda ridiculous. I sent an email to Mr. Fisher and Mike Siddiqui on March 25th, but they haven't answered my questions or given me my refund yet.

I wanted to trade in my old car for a Honda and went to get it financed. When I arrived, a salesperson greeted me instead of the lady I had an appointment with. This guy claimed to have more than 23 years of experience. I had all the necessary paperwork with me, including my credit scores and proof of income from my military retirement. I made it very clear that they should not run my credit through more than 2-3 financial companies. I went on vacation and when I came back, I received 11 letters denying me credit. Needless to say, I was extremely angry. I went back to South Honda and asked to speak to the manager, but he never seemed to be there. I even emailed them a week ago to complain, but they never responded. Eventually, I ended up talking to the F&I Manager, ***. It turns out, they had actually run my credit 14 times! This really messed up my credit score. Their practices are harmful to customers.

On Friday, April 23, I went to Honda City to purchase a 2019 Chevy Tahoe LT. James Fisher handled the financing, and I informed him that I didn't need anything special. However, he convinced me to buy an extended warranty, and I agreed to it. The paperwork was signed using an iPad, and I reiterated that I didn't require any additional insurance. James seemed fine with it, but he was in a hurry. He quickly printed everything and put it in an envelope without much thought. I was a bit upset because, after signing, I realized they didn't have the extra key. I had to spend $187.00 to get another key made.

On Sunday, I had the opportunity to review the contract and noticed that I was charged $795.00 for Road Hazard insurance and $895.00 for Gap insurance. I called on Monday to speak with James Fisher, but they informed me that he was off. So, I decided to go in on Wednesday, the 28th, to talk to James Fisher directly. He assured me that he would remove the charges at the end of my last payment. I asked for confirmation, but he wouldn't provide it. When I requested to speak with a manager, they were not available.

Then, on May 12, I returned to Honda City to speak with the management, but they were also unavailable.

I bought a used car from Honda City and I made a down payment of *** $. They said they would fix the back bumper, rear light, wheel locks, and give me a second key. They were supposed to schedule an appointment in a week or two to fix these things. But now, less than 30 days later, the check engine light, service engine light, parking brake light, and a flashing red Park light came on. The car won't move, it's like the emergency parking gauge is stuck. I tried to disengage it but it didn't work. The car also has only 15% oil life left and the engine light is on. I'm paying *** $ per month for a car with all these problems and I haven't even had it for a month yet. The total cost is *** $. I need help resolving this issue as soon as possible. According to the Lemon Laws in Illinois, this is not acceptable and they are not trying to help me or let me trade the car back in. I don't want to pay *** $ for a car for 7 years when I'm already having problems. Please help me with this issue.

I went to the dealership to buy a 2018 Utility Intercepter vehicle for $13,988. Stock P4967. I was paying in cash. The salesman told me that if I didn't buy 2 add-on protection plans, the sales manager might not sell me the car. I told the salesman that I didn't want to buy any add-ons. I just wanted to pay cash for the car, including tax, title, and plates. The salesman went back to the sales manager and told me they were giving me a discount on the add-on plan. I told the salesman again that I wasn't interested and asked to see the paperwork to sign. The salesman was asking for money without giving me any documentation and trying to force an add-on plan on me. Then the salesman said that he wouldn't sell me the car because I didn't want to buy the add-on plan. He walked away and didn't give me any paperwork or further assistance. The sales manager also refused to talk to me. I tried calling on the phone to complain, but I kept getting sent to voicemail. I also called Honda corporate office to make a complaint.

Dear manager of the auto parts and service, on July 13, I took my car to get service at your place. According to the diagnosis done by a mechanic, they didn't find anything wrong. My husband had to show the mechanic where the noise was coming from. Then, they realized that my car needed new struts. We found out that the warranty I paid for might cover this repair. We had an issue because the service adviser, Jon Aguilar, said the warranty department wasn't answering his calls to file the claim. Jon told us we had to wait for a response from the warranty department before proceeding with the repairs. On July 18, Jon called us and said the warranty would cover the service to replace the 2 struts and mounts. After that, they did the service. According to the service contract, 2 struts were installed. The contract also states that the parts have a warranty of 1 year or 12,000 miles, whichever comes first. On 11/14, I took my car to a different Honda dealership because it had issues again. They diagnosed that both front struts were broken. I told them the struts were replaced a couple of months ago. They advised me to go back to Honda City since that's where the service was done and they should fix it since Honda City made the mistakes. We scheduled the car for service on 11/17, and we took it between 9:30am-11:00am. I explained the problem to the service advisor. She said there was no warranty on labor or parts. I showed her the service contract stating that I did have a warranty. She kept insisting that I didn't. She told me to call the warranty department and deal with them directly. Her supervisor said they could re-diagnose the car to check if the struts were really the issue, but they would charge me around $100.

I had an appointment at the dealership to get my car looked at on July 6th at 7:15 AM. I was taken care of by someone named John at Honda City. I told John that my car would jerk or pull when I drove at a low speed. After explaining the situation, John told me that they would have to do a test on my car and it would probably be done before noon.

On July 6th at 10:30 AM, I got a few text messages from Honda telling me to approve some extra services needed and another text gave me John's direct number to stay in touch with him during my visit. So, I went to the website they gave me and approved a fill and flush to be done. Some time passed and I hadn't heard anything, so I called John at 12:45 PM. He said he tried to call me, but I didn't answer. I told him I've been by my phone and haven't received anything except the web link to approve the extra services. He checked the system and told me that I didn't finish the process to approve the extra services, but he would take a verbal consent. He then said the car wouldn't be available until July 7th around 10 AM.

On July 7th at 10:41 AM, I texted John to his direct number that Honda gave me and didn't get a response, so I called John at 10:53 AM but he didn't answer. I called again at 10:58 AM and John answered and said my car was ready for pick up. I picked up my car at 12:30 PM. As I was driving out of the dealership, my car was still jerking and pulling, so I called John right away at 1 PM but he didn't answer. I called again 1 minute later and still no answer. I waited a little bit and called again at 1:34 PM, this time it rang twice and went to voicemail.

So, I decided to call Honda City service department where a woman answered and transferred me to a voicemail. I called again and explained that I was transferred to a voicemail, so she asked me what I needed and I explained that I was trying to talk to John about my car and she put me on hold.

plained that my car was still experiencing the same issues after the service. She apologized and said she would transfer me to someone who could help. After being on hold for a few minutes, I was finally connected to a technician named ***. I explained the situation to *** and he said that I could bring my car back in for further inspection. I scheduled an appointment for the next day.

On July 8th, I brought my car back to Honda City and met with ***. He assured me that they would thoroughly check my car and find a solution to the problem. I left my car with them and waited for their call.

Later that day, I received a call from ***. He explained that they had found the issue and it was a problem with the transmission. He said they would need to order a part and it would take a few days to arrive. I was frustrated, but I appreciated their honesty and willingness to fix the problem.

A few days later, I received another call from ***. He informed me that the part had arrived and they were ready to fix my car. I scheduled another appointment and brought my car in.

After the repair, I picked up my car and drove it around. I was relieved to find that the jerking and pulling had stopped. The car was running smoothly again. I thanked *** for his help and left the dealership satisfied.

Overall, my experience with Honda City was a bit frustrating due to the miscommunication and delay in fixing my car. However, I appreciate their efforts in finding and resolving the issue. The staff, especially ***, were helpful and professional. I would recommend Honda City for their service, but I hope they can improve their communication process to avoid any future inconveniences.

Hi,
I am owner of Honda City, brought Feb 2014, full spec (E+).
Recently i found out that radio system has major delay upon engine start (at least 5 minute). The radio system is not functional (no sound, not responding) for at least first 5 minute when i start my engine. So i was checking with the service center adviser during last Saturday 15000km service.
Below is the details i have:
1. The map has to be updated every 6 months. The only way to update the map is to sending back to Honda Malaysia, and they will forward to another third part agent for updating (cost Rm180 ! )
2. There is no guarantee that this delay will not happen again after update since they mentioned that map should be update every 6 months

For my point of view, this is serious cheating on car owner.
1. Why we have to pay Rm180 for updating a software (map).
2. My car is still under 1 year and i done all my service in Honda. Radio system and memory card also comes with car itself.
3. Even worse, if they found the software loading failed, i have to pay Rm700-800 for the map. (bro, i can buy a memory card 8Gb with Rm20).

Hope you can help me to resolve this.
Honda Malaysia doesnt want to take the responsibility and pushing me to thier dealer.

Rgds,
Tew.
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Hi Sir,

I bought Honda City car 2013 January - almost one year before. Last one year I have been to service & maintained as per your recommitted scheduled. Even properly service in on time & at reach correct recommended service Kilometres.
But still I got Air conditioning problem last 4 months onwards, how come I hired Honda city is car even one year not completed like this problem?
I had to bought a car from SUTERA AUTO SDN BHD, NO.1-H.JALAN BUNGA ROS, MAJIDEE BARU, 81100 JOHOR BAHRU, JOHOR TAKZIM. Service centre also here same above address my car service & maintained under this service centre.
I have to informed this above service centre 2 week before check my AIR CON-SYSTEM in my car, their don't have air con technician & doesn't provide air con service, how come THE BIG HONDO SERVICE DEALER don't have this type service? Their don't service about wheel alignment checking also, then why they are just provide namely service centre? After long discussion somebody checking & told me Air Con switch is problem their had to place a order told me two weeks latter come & replace. But after 2 weeks latter I was do checked don't bother about me & car.

My car switch is already over heated so in case chance to get easily fire so that reason I need make a complaint about HONDA service centre & Honda company. This service attended name is Mr.ZAINI, Manager is AZHAR

Please take note & give a proper solution about my problem.

I got the brand new Honda City last Dec 14, it was turnover around 530pm. A week after, upon cleaning the unit, I saw a tiny notch with rust on it then, I called HONDA Rizal Dealer and turnover to them on Dec 21. As I write this letter, I still don't have the result of my complain, today is already Jan 9.

Correct, a small tiny notch with RUST. However, in the future it can cause the metal to corrode and will give me headache of repair, as well as going back and forth to the casa. AND TO THINK that I bought it as BRAND NEW.

Lesson hear, when you buy in HONDA RIZAL, make sure that you have a technical group to look on each detail before you sign that you received the unit. OR ELSE, be aware of the hassle going back and forth to their casa.

I have submit my new Honda city (purchase on 23.05.2011) for 4th preventive maintenance on a) Check on indicator lights on, b) Check aircond mulfunction & c) Check alarm triggered when car locked...BUT after 36DAYS as of today--i still dont have any update on my car--despite several follow up with the dealer n Honda toll free centre...me as the customer need to always call but never ever received return call from both Kah Motor Melaka & Honda...i am very very dissapointed with this brand...your attention on this matter is urgently needed.

Dear AUTOKAM at KOTA is doing a cheating with a client of Honda city.. purchased a car on 12th May 2011 on the name of TARANJEET SAHNI .. Dealer take a cheques of 9.60 lac and confirm us that after the discount it comes 9.60 exactly and at the time of delivery give a invoice amount Rs 954829 /- and have no answer for the same .. on confirming a delaer says that I will give you a debt note and your amount will tally

DO Honda city company cheat a client like this that too in premium segment cars .. what for a client will have a debut note of Distributor for balance amount

Either the matter to be settle by HONDA TEAM or the case have to be highlight in finally every customer of kota through Media .. No cheating is tolerable whether it is 1 Rs amount only

TARANJEET SAHNI
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I received a letter from Honda India dated February by courier, a few days ago only in end April, ( why it took two months to get to me by courier I dont know) asking for me to fix a date with the authorised service centre to change a part that we know is faulty in the Honda City which i purchased in 2009 December. I gave my car in for regular servicing only last month in March and was very surprised to find that the part was not changed. They said that possibly the part was unavailable with the service centre which is Apex Honda, Mumbai, at the time and have allotted a time on Monday 25th April to change the part in my car. When Honda knows the part is to be changed why have they not called up all Honda City clients, apprising them that the part needs to be changed instead of asking the customer to call in and fix an appropriate date and time? I have prepaid for service for 2 years for my Honda City and all records are kept regarding the car, so in the interest of service this should have been done. It is additional harassment that I have to make arrangements again ( make another car available to use when my car goes in for part replacement, depriving the owner of the other car of use during this period ), when it should have been ideally done when my car went in for servicing in March. The excuse that the part was not available at that time is very lame and holds no water. I am very surprised to find that Honda service is depreciating rapidly and is no more what I heard it used to be.

Dear Honda Team

Today at 230 Hrs i had visited Honda Fort Queens rd in order to change Oil of my Honda City. They have charged me Rs 1650 for 3.7 Ltr packing where as retail price mentioned on the pack is Rs -1310, how you or your authorized dealer can charge more money then the printed price which is the MRP, i being a customer hurt on it as i was assuming i had visited Honda not a small work shop wheresomebody can over charge whereas in Honda i have been over charged.
I am attaching receipts for your review, kindly take appropriate action and give
back my Money.

I look forward to hear from you very soon

Regards
Asim Iftikhar
Reg# LEA-10 9842
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