Honda City

Dear Sir/Madam,
The following is the second Email that I wrote to Honda India on 31/11/2009 which also did not have any reply. The previous E mail was sent on 29/11/2009 which was the promised date of delivery of my car after full payment of Rs.1000000 (Rupees ten lakhs).

The E mails were sent to the following address:

[protected]@hondacarindia.com
[protected]@hondacarindia.com,
[protected]@hondacarindia.com,
[protected]@hondacarindia.com,

Prof. D.M.Vasudevan, MD, FRCPath
Professor of Biochemistry and
Chairman, Laboratory Services
Amrita School of Medicine
Amrita Institute of Medical Sciences
Kochi-682041, Kerala
Phone: mobile: [protected]
Phone: office: direct: [protected]
Phone: office: operator: [protected]
Email: [protected]@aims.amrita.edu

Dear sir / madam
I wrote a letter to you on the 29th; I did not receive any response from your side till now.

One fact I did not mention in my previous letter: Your office (Cosmic Honda, Kochi) Sales Executive called me many times on 24th evening and 26th morning, stating that the car will be delivered on 28th or 29th, and so the full amount is to be paid. It is usual that the car companies will ask for full amount one or two days ahead. Accordingly I had paid a demand draft for Rs.8, 91, 083 on 26.10.09, (in additon to Rs.1, 00, 000 paid on 7.10.09 as advance for booking). This is actually a little more than the price, and he told me that he will repay the excess when the car is delivered.

To my amazement, the alertness showed by your man till 26th has been evaporated after that. There was no call from the side of Cosmic Honda after getthing the money. So, I am compelled to call them on 29th evening, when the lazy reply was that the Car was not sent from the headquarters. On getting the full amount in their pocket, your people became completely irresponsbile, and did not show even the courtsey to call me and explain the situation.

Today is 31st. Tomorrow is 1st. Now I am sure that a conspiracy has been perpetrated towards me. I am sure, that your company representatives knew well that the delivery of the vehicle will not be in the last week of October, but only in November. But your representatives wanted to fill up their monthly quota or monthly target, by getting the full payment from my pocket. Thus I feel I am cheated, (repeat, cheated) and my faith in the Honda has been completely shattered.

Today morning the Manager, Cosmic Honda, told my representative, Dr. Rahul Lakshaman, that the Honda headquarters had originally informed them that the delivery will be in the last week of October, but the headquarters did not keep the word. In other words, your local representatives are blaming the headquarters.

So, I need explanations for the following points:

1. What was the urgency of grabbing Rs. 10 lakhs from me on October 26th itself? Who is to blame for this malpractice? Your agent? If so, what is the remedial measure?

2. I had paid Rs. 10 lakhs on the 26th October, and for the last one week I am in dark regarding what happened to my money. Nobody is giving a satisfactory explanantion. Who will give an explanation?

3. Am I cheated by your local agent, or by the headquarters itself?

4. If your organisation is so lazy even at the delivery stage, what will happen to repair works when it is needed at a later stage?

5. I would like to cancel the whole deal, and demand a complete repayment of the whole Rs.10 lakhs, if delivery of the vehicle is not done on 2nd November. (i.e. one week after giving full payment).

6. You did not even show the courtsey to reply or even to acknowledge my previous letter. Should I contact still higher person in your organisation to get a response?

Prof. D.M.Vasudevan, MD, FRCPath
Professor of Biochemistry and
Chairman, Laboratory Services
Amrita School of Medicine
Amrita Institute of Medical Sciences
Kochi-682041, Kerala
Phone: mobile: [protected]
Phone: office: direct: [protected]
Phone: office: operator: [protected]
Email: [protected]@aims.amrita.edu

I GAVE MY MINUTCAR NUMBER DL 4CAH 3853 FOR DASHBOARD REPLACEMENT ON 01JUNE'09 TO COURTESY HONDA SERVICE STATION IN WAZIR PUR DELHI...THEY RETURNED THE CAR AT 1830HRS SINCE IT WAS AFTER SUNSET' I COULD NOT REALLY LOOK INTO THE DASHBOARD MINUTLY' IN THE MORNING NEXT DAY WHEN I INSPECTED I FOUND LOT OF MARKS/SCARCHES ON IT ' IMMEDIATELY I CALLED UP SERVICE STATION AND THEY ASSURED TO CHANGE ONCE THEY GET AN ANOTHER ONE...TODAY AFTER ALMOST 10DAYS I WENT IN THE MORNING AND AGAIN THE SECOND DASHBOARD THEY INSTALLED IS ALSO THE USED ONE OR INFERIOR ONE BECAUSE IT WAS ALSO WITH SCARCHES...THIS WAS THE SECOND TIME' WHEN I WENT TO TEAM LEADER MR ABHAY SHAR, MA INSTEAD OF APOLOGISING HE STARTED TALKING TO ME IN A RUDE LANGUAGE AND WHEN I WAS AT A DISTANCE HE WAS ABUSING HIS STAFF THAT WHY HE BROUGH ME TO HIM...tHIS KIND OF ATTITUTE IS TOTALLY UN-PROFESSIONAL AND I AM GOING TO TAKE IT LEGAL SO THAT AN ANOTHER CUSTOMER LIKE ME SHOULD NOT SUFFER BECAUSE OF RUDE AND UN-CAPABLE STAFF OF COURTESY HONDA..

Recently, I put down $100.00 deposit for purchase of a 2006 Honda Civic. I had decided not to take the car and when I went back to retrieve my deposit, they offered me a further $1, 000. off the cost of the car. I returned home and told my husband, who said "buy the car" we need it for our daughter. I called back on Dec. 31, 2008 at 3:30 p.m. I was told that the originally salesman who had sold me the car was out and I had to wait till January 1st to call him when he came in at 11:00 a.m. I had asked what I had to do to get the car at this $1, 000. off and was willing to drive there (even in a snow storm) to get the car. They said don't worry, no one was going to buy the car and to call back in the morning when they opened. I ddi as told and called at 11:00 a.m. to speak with that originally dealer. I was then told that the offer was off as it was now 2009 and they made their numbers. NO ONE said anything about them making "numbers" when the $1, 000. off offer was made. I further reminded that I did nake the offer in 2008, however, they were very curt as though they didn't care whether this car sold or not. I had gone through this whole process of buying a car on my own just to prove that I wouldn't be "ripped off" as many women are only to find out that used car salesmen are really "sleazy". Now, I have to restart the whole process as my daughter needs this car to start school in about a week. I am writing this letter to show the world that as a cancer survivor I have conquered cancer but hove not conquered the case of the sleazy used car dealer.