Credit Solutions of America did nothing but take my money and do nothing to resolve my debt. Not all of us have overextended ourselves by choice, so many like myself are stuck with debt that an ex-spouse has left them with. I trusted Credit Solutions of America but they are all LIARS!!! I have been trying for weeks to get out of their contract, so I am going to take this up with News 7 and their On-Your Side to help me get a refund. If you have been in my situation, please go the BBB of Texas and file a complaint so we can stop this company!!!
Going with Credit Solutions was a huge mistake. They to nothing for you and charge you a ton. I made 2 payment to them before I realized how they worked and then canceled. If you are looking to get out of debt, look somewhere else. They tell you they will settle for a lot less but by the time they do, your balance has gone way up because of fees and penalties. All they do is ask you to save money and once you have some saved they say you can pay this creditor now. What a joke! Their service is great until you sign up then you can't get any service at all. The one time I did get through I heard a manger tell the person I was talking to she was taking to much time and to hurry up. Once again What a joke!
Since we joined Credit Solutions of America in July of 2008 its been one huge nightmare for me and my family. They promised to send a proposal to all the creditors and not one creditor has received anything.
On a daily basis, we receive anywhere from 10 to 15 calls from creditors who want to get their money. We have told them many, many times that we are working with Credit Solutions, and the creditors care less.
Credit Solutions is NOT all it's cracked up to be. We are better off working out solutions with the creditors on our own. They promise to save you money, but all they are interested in is collecting that huge fee, then they don't do anything for you and they won't return calls!!
We have called them a number of times and told them that we keep getting harassing calls from the creditors and that the creditors haven't received the proposals that CS has sent them. When we try to call them, we always get the brush off, and get NOWHERE with this place.
We don't know what's worse - buying a used car at a dealer or dealing with Credit Solutions of America! So, if you're reading this, think long and hard before you decide to go with them - you may be better off working it out on your own.
I worked for Lending.com and saw so many people get fired. I know how to kiss up, so I stayed around for a while...before I got fired. I have heard some really bad stories about Credit Solutions from some of the people that transferred from there. I heard they were very unethical. I give them credit in knowing how to set up a company and gaining peoples trust. If I was just looking for a mortgage loan, from the propaganda, I would think they were professionals. I think they focus too much on the marketing and too little on training. And I agree with someone else's comment...they make it all about who they like. You can’t be like that in business. One particular person that one of you mentioned was a nice person, but didn't know anything about mortgages. I think she's still there.
I am a current employee for Richardson based Credit Solutions. I have something that should be brought out to the public. This company is misleading customers. They are ripping people off!
Credit Solutions is a debt settlement company. They settle customer's accounts. But there is a lot of misleading the customers. They charge 15% of the total debt for their services. All the company does is advice customers to stop paying their bills and promises they can settle for a low amount of money. The sales department just wants people to sign up so they can start to drain people's bank accounts. The company only calls the creditors if the client has money to settle accounts. Clients are misled to believe Credit Solutions will stop any late charges or other fees. They won't help the client if they don't have any money. They don't care if the client is going to be sued and will not offer legal help in any way. They only want to speak with customers with money to settle. Supervisors will not talk to escalated calls that need to be helped. All they care about is being off the phones and making sure all employees are hitting their calls and only helping customers that have money to settle accounts. I actually try to help customers cancel out of the program to save the money being taken. The customer could have used that money to save or put towards their accounts, instead of paying Credit Solutions to just sit there and do nothing. That's all they do there is sit there and do nothing. Just google search credit solutions complaints and you will see what I'm talking about.
I'm only working there because it’s real hard to find a job these days. As soon as I find something else I will be quitting. I'm really sick of working here and can not wait to get out. I feel sick at my stomach working for this company, knowing they only care about people not cancelling out and keeping the monthly fees to continue to drain customer's accounts.
I really think this company needs to be investigated and brought out to the public. There are some class action law suits on the company, and rightfully so. They delete records from old accounts and get rid of documents all the time. Working there is like going through a revolving door. They hire in huge numbers to get their numbers up then start to *** people out like they're trash off the street. It goes in cycles. It’s ridiculous here. I can give you inside information on this company. I can give you an interview and details on this dishonest company.
I would be glad to give you any information. I am filing complaints to the Better Business Bureau, EEOC, The Federal Trade Commission and any other agencies and/or organizations to help expose this company.
I thought when I signed up, it would all be great, I could finally breath, we were doing something about out debt...In 4 months, no one ever contacted me, e-mailed me, nothing. When I called them, it was one changed story after another. They don't give a crap about you. They just want to scam your money from you, sit back and do absolutely NOTHING!!! I told them I wanted my money back for putting me in a worse situation than I all ready was, they mine as well laughed right in my face...Bottom line...THEY SUCK.