Big Chief Cigarettes reviews and complaints
Always busy
After a year of satisfactory service, BCC took my 10/05 order, cashed my e check, but didn't send my order. They haven't returned any of my 5 emails to them, and their phone is ALWAYS busy! I hope someone can help me as to what I can do.
Company Business Name: Big Chief Cigarettes
Country of complaint: United States
Website: bigchiefcigarettes.com
The complaint has been investigated and resolved to the customer’s satisfaction.
I want justice!
I have been a customer of Big Chief Cigarettes for at least 4 years. I have never had any trouble getting my order in a timely manner, and trusted their integrity. I placed my usual order on October 3, 2008, and they took the money out of my account shortly after that. After I had not received my order after 3 weeks, I became concerned. My order status was processed, and was still in the notifying warehouse stage, and has remained in that state to this very day.
I have contacted them by email 4 times, and they have not replied to these emails, even though they state that they will reply to emails within 48 hours in their recorded message. I have called repeatedly, and either get a busy signal, or a recorded message.
Now, I am out $155.00, and have no idea if the company went out of business, or if they took all the money and ran. I want either my money back or my cigarettes.
I want justice!
Company Business Name: Big Chief Cigarettes
Country of complaint: United States
Website: bigchiefcigarettes.com
The complaint has been investigated and resolved to the customer’s satisfaction.
I've been ordering for yrs too. I had a major delay on my last order. Took well over a month to receive, but at least I got them. I gave up calling & began using their contact email at website. I did receive 2 emails in response. I was told they were moving their distribution center & trying to catch up. Following my third seething email, I was given a $20 store credit which I used last week b/c I wasn't about to give that up. It has now been 4 business days & my order has yet to be processed ... btw, that's the step BEFORE notifying the whse of my order! I won't be using them after this order.
there are many "scam sites" in the online cigarette biz. I'll stick with the site I've been using for over three years:
http://www.cheap-cigarette-city.com
They've never missed a delivery & have always answered my questions promptly and in simple to understand English.
Good Luck with the rest of the sites!