GrantHelp.com reviews and complaints
Unfriendly customer service
No complaints about this website specifically. It just happened to not be useful for my situation. However, when I canceled my membership online I called to request a refund for the charge to my account. The customer service representative “Juan” was extremely rude on the phone, did not answer my questions, and hung up on me. This was after being on hold for a half hour waiting to speak with someone. I’m very confused and disappointed with the quality of the customer service from this particular employee.
Country of complaint: United States
Desired outcome: This employees calls to be monitored or maybe some customer service training.
1.87 PLUS 79.99 UNAUTHORIZED WITHDRAWAL FROM BANK ACCOUNT
ON AUGUST 30TH 2009 THERE WAS 1.87 TAKEN OUT OF MY BANK ACCOUNT. I CALLED AND CANCELED THIS SERVICE SINCE I AM ON SS AND CANNOT AFFORD THIS. HOWEVER TODAY SEPT 12 THEY TOOK 79.95 OUT OF MY BANK UN AUTHORIZED LEAVING ME WITH ONLY ABOUT 100 DOLLARS FOR THE REST OF THE MONTH UNTIL THE 2ND WEEK IN OCT TO LIVE ON. I DEMAND THAT THIS MONEY BE RETURNED TO MY...
Read full complaint and 14 commentsunautorized charge for 74.95
I was charge 74.95 it was surpose be only3.95 Iwant my moneyback please, My name Is Brenda Roberts 4patt road Fulton Ms 38843
Read full complaint and 11 comments
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