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The good, the bad, and the ugly - discover what customers are saying about PosterPass.com

Welcome to our customer reviews and complaints page for PosterPass.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with PosterPass.com.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used PosterPass.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with PosterPass.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with PosterPass.com. Your feedback is an important part of our community and will help others make informed decisions.

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1:42 pm EST
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PosterPass.com deceptive business practices - evasive customer service

I joined posterpass.com for an initial deal of 4 posters for $5 each, which went fine, my credit card was charged $20 and I recieved the four posters I wanted. Little did I realize that somewhere in the fine print I was signing up for a repeat poster service (who in the hell would want this), and after returning from a month long vacation found 3 more poster boxes at my house, and 3 charges to my credit card of 39.80. These turned out to be random posters since I hadn't chosen them. I called up and canceled my account immediately and asked what I had to do to get a refund - they told me to mail the posters back to them and a refund would be processed. Also note that every time I have called there customer service, it takes about 2 hours of "we're sorry, all of our representatives are assisting other customers" before I finally get through. Luckily I had the sense to look up complaints like this and somebody had recommended I get delivery confirmation, or else they would claim they did not receive the returned posters. So I went down to UPS and paid $9 to have all three boxes returned together with a tracking number and confirmation. A few days after I had verified they had recieved, I still had no refund so I called in to ask why. After another two hours of calling their service number, I finally got a hold of somebody, and she claimed they had not received the posters back yet. That's when I said "No, I have the UPS receipt and tracking number right here, you recieved it at this date and Jennifer in the lobby signed for them." That's when she said "Oh yes, sir, there it is, I don't know why but it wasn't input into the system correctly"... yea right. The guy I had listened to was right - if you don't have some kind of delivery confirmation they are going to deliberately lie about getting their posters back. She said that a refund would be processed for 119.40 to my credit card. Well, it has been over a month since then and I still have not received my money back. I just called in again, and actually got lucky and got somebody on the first try. After I explained my situation and told him I had a confirmation number from the discussion about the refund he said "okay sir, please hold for a second." I was on hold for 5 minutes and then my call was dropped. I am now calling again and again with the same result - I am unable to get through. I do not know how long it is going to take to get my refund, or if I ever will from this godforsaken company, but whatever you do, don't ever ever give this company your information - they are going to charge you repeatedly, quickly, for posters you do not order, and it is going to be a HUGE hassle for you to get your money back.

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fixithen
, US
Nov 09, 2009 5:32 am EST
Verified customer This comment was posted by a verified customer. Learn more

I was called by my bank Sunday evening telling me a $79 charge appeared on my account. This was from posterpass.com. I had orderd posters from posters.com about a year ago and canceled it because it didn't state that it was a membership. I sent the posters back and they did stop the membership. Why am I being charged now when I never even bought anything. I will be calling them this morning, but someone better stop this.

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jOLTED
Nashville, US
Sep 02, 2009 7:30 am EDT

I ordered 4 poster from poster pass.com. under the pretest by the company . The first tree were free. Then 2 days later I received three more. Until the total was 11 . My credit card was charged39.80 five times. This total on my acct is 199.00. Then I requested UPS to return posters and I have not heard from Posterspass.com

Anyone considering this product, please dont.

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Edward
, US
Jul 23, 2009 6:05 pm EDT

Ditto what all the other reviews say. Wish I'd read them first. Tricked into ordering while responding to another sweepstakes that came in through a job training class. Beyond ripoff, outright theft. The people behind this scam are greedy detriments to the human race. We're all trying to survive here, why not choose to make money honestly? No doubt what comes around goes around, so they'll get theirs.

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Eddys Linares
,
Nov 07, 2008 9:40 pm EST

hi, there is no complain, only a mistake I din't sign for a membeship, and You Guys keep sending me posters, I dont want any more posters, please take me out of your list and dont get money out my acount no more... thans...

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Manuel Garcia
,
Jul 14, 2008 8:16 am EDT

After receiving and canceling receipt of poster, started receiving them again, out of the blue. When I called them they said I had indeed ordered them and that I would have to pay for them. Beware, not trustworthy.

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maltie cline
,
May 06, 2008 8:11 pm EDT

they said i won a prize, so i got 4 free posters for 2 dollars, so they have been billing my bank 3 times one for 48.00 on 4-1-08 then on 4-8-08 for 48.00 then on 4-16-08 for 48.00. i think that i am being scamed how do i go about taking this off of my account i do not want to pay this. thank you

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Helen Barton
,
Apr 11, 2008 3:56 pm EDT

PosterPass.com has charged me over $80 for posters that I have not received nor expected to have to pay a membership in order to be a part of and they have not refunded the money owed to me back into my account as promised. They "graciously" sent me an email canceling this alleged "Membership".

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Julie Ingham
,
Apr 08, 2008 10:23 pm EDT

I was charged $48.00 on three separate occasions, by posterpass.com aka homearts direct, in the same month, for a total of 10 posters. The original agreement was that the first 4 posters were to be $2.00 each. Then I was to receive 2 additional posters per month at the price of $9.95 each. They sent me a total of 10 posters in one month without any warning and charged me a total of $144.00. I feel ripped off.

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Catherine Radley
,
Apr 08, 2008 1:52 pm EDT

This company offered 4 posters for $2. Got billed twice for $48.00 for my $2 posters. I called to cancel and they canceled but did not repay the last $48.00 to this day. This is a scam! Do not give these people your cc info!

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Pat Stearns
,
Mar 28, 2008 5:14 pm EDT

I clicked out of this program before it was complete because I changed my mind. They were supposed to send me 4 posters for $8.00. They charged me $34.00 for first shipment (which I returned), then they sent me two more shipments and charged me $48 each. I did not authorize any of these yet they keep charging me and I keep returning them. This company is a complete rip off.

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10:28 am EST
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PosterPass.com internet scam

I had three transactions from posterpass.com for $79.00 each within a two week period from my bank card totaling $237.00. I contacted the local Police Department and want to share a form with everyone who was scammed and have you all file with the Illinois Attorney General Consumer Fraud Bureau. Here is the link:
http://www.illinoisattorneygeneral.gov/consumers/conscomp.pdf

Please file, there are other faces of this company and WE the PEOPLE who have gotten scammed need to stop them!
If you need to contact me for a copy of the e-mail from the police department I can do that. Thanks and good luck!

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8:02 am EST
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PosterPass.com scam

Help! I've been scammed by posterpass.com also known as especially posters.com. Now I am getting charged $80/month for these posters. Months ago I supposedly cancelled my account, but they keep sending me posters and I am still getting charged. I am sick of calling and not having my call answered, sick of paying the ridiculous amount for these posters which I dont even want! Please help!

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RBT.WM.
Columbia, US
Dec 30, 2009 10:32 am EST

They took the $16 then the next day $39.95 then an hour latter another $39.95 which caused my overdraft on all charges.They claimed to have tried to return my funds back in September and claimed again to be sending yesterday, today and tomorrow.I received nothing and I am out $180.00.

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oldguitarjoe
Lackawanna, US
Apr 03, 2010 11:21 am EDT

I had the same problem-I canceled my credit card after their first ripp off, then I got online to the Illinois and N.Y. attorney generals office and filed a complaint. It took about 2 months but they did send me a refund for the $79. DON'T LET THESE ### RIP YOU OFF! Go to the attorney generals website in your state and in their state and file a complaint, they will go after them for you. It's easy and it does work! Good luck!

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Lee A. Hill-Miles
Hesperia, US
Dec 08, 2009 1:28 pm EST

Checkout my post I have info on filing fraud charges with an Attorney General. If you can get a new card like I did to stop them from getting anymore money from you. Your not alone on this scam!

Ms. Lee A. Hill-Miles

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12:43 pm EST
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PosterPass.com $79 charge after 1 1/2 years!!!!!

I too just noticed a $79 charge on my account after 1 1/2 years after canceling my account! WTF?! How are these people still doing business after all this time and STILL taking people's money like this! I just tried to call the phone number and the first time, it just rang over and over for about 5 minutes! Then I called back and was on hold FOREVER, of course, no one picked up and it sent me to a voicemail system! I am completely INFURIATED with this! Please, if anyone has had a similar issue with this company and has resolved it, please let me know how to do so. I'll keep trying to contact these CROOKS and see where it gets me, in the meantime I'll probably have to cancel my credit card, WHAT A PAIN IN THE ###!
F**K these people!

Read full review of PosterPass.com and 18 comments
Update by doneyo52
Nov 19, 2009 11:01 am EST

They came through on their word!
They refunded my money and it's back in my account. I still canceled my old card and replaced it with a new one...JUST IN CASE.
But thankfully Brian Dale and Beverly Simmons were the right people to get in touch with.

What an ordeal!

To those who are still waiting for a refund...

Email Brian Dale:
briandale@peel.com

Good luck!

Update by doneyo52
Nov 17, 2009 10:58 am EST

Here's what you do...
I did some serious digging yesterday to get in contact with them and I emailed the so called "President" of the company, his name is Brian Dale, here is his email:

briandale@peel.com

I told him I filed a complaint with the BBB and filed a police report for fraud with my local police department. He QUICKLY got back to me and told me my money would be refunded within 72 hours.

I got a call this morning from a woman named Beverly Simmons who confirmed my money would be refunded. I have yet to see the money back in my account, as this just happened only a few hours ago. I'll keep you up to date and let you know the status, I also have her direct phone number [protected] if you would like to call her yourself.
Her email is:

bsimmons@peel.com

This needs to be STOPPED, anyone who has had this problem, contact these people and GET YOUR MONEY BACK!

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Czechnaija
, US
Jul 06, 2007 12:00 am EDT

Ordered 4 posters advertised at $2.00 each. Was charged $39.00. When I called, they said there were shipping charges of $31.00! Then they charged me another $48.00. Nothing else was ordered. When I called, I was told that another shipment had been made. It was not authorized. I requested a full refund of the $48 as well as a refund of the $31 overcharge. Told them I would return whatever came. They said they would refund and I should see the credit in 3-5 business days. Believe me, I will be watching for it. I also requested that we be deleted from their system along with my credit card info.

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69mustang
Cedar Rapids, US
Aug 12, 2009 3:16 am EDT

Posterpass.com is a Fraud! I was charged for the 25 dollars for 5 posters the next day I was going to cancel the membership but I got another box 2 posters for 40 buck and they were closed by the time I got off work so I called and cancelled the membership but they told me that they already charged me for another box of 2 posters for 40 buck but if i didnt want them that I could just send them back. the next day I went to the post office and mailed them back WITH A TRACKING NUMBER! on 5-1-09 they received the posters back. I called them and they said that they haven't gotten the posters and that the post office holds the returns and they go to pick them up once a week, I taught that was fishy but whatever. I called back in a week cuz they never returned my money. They told me that it was going to take 2 weeks to make the transactions back to my credit card. I work 70 hours a week so It was very hard to keep on top of this but I called 3 weeks later and talked to some who said that they never had my posters returned, I said ###! I have a tracking devise on the packages and they were received by them over a month ago! she asked for the numbers to conferm that they were indeed received, and then told me that it would be 2 weeks more for my money back...long story short after 2 1/2 months I called the credit card and filled a dispute and they took the tracking numbers and got me my money back just after 3 months of them receiving my returned posters. I have also contacted the attorney general but they sent me a letter back saying that they sent my complaint to some other agency. Yesterday I got a letter from the department of federal trade saying that my complete was noted but until there is a lot more complaints of poster pass they wont do anything! We should all do a class action law suit or everyone take posterpass to small claims for the max in your state, IA is 5, 000 so If everyone that they have screwed over took them to small claims they would lose a lot of money in lawyer fees, travel, and then what ever you get rewarded back in your claim! And hopfully go bankrupt!

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JOSEPH ROBERTS BRISCOE
,
Nov 05, 2007 12:00 am EST

Internet pop-up stated i had won a major prize. I agreed to a questionnaire. Among the offers was for 3 posters for $2 each. I was charged against my visa account for $42.29 have not paid the bill (yet).

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elainannie
Comanche, US
Jun 30, 2009 3:45 pm EDT

I HAD 5 CHARGES ON MY DEBIT CARD AFTER ORDERING 4 POSTERS FOR $2 A PIECE. THERE WAS ONLY A PARTIAL PHONE NUMBER ON MY BANK STATEMENT SO I COULD NOT CALL PP. I CALLED MY DEBIT CARD PROVIDER AND THEY DID A CONFERENDCE CALL AND THE MAN FROM PP TOLD US SOME SONG AND DANCE MY ACCT WOULD BE CREDITED BY BLA, BLA, BLA. MY SIDE INFORMED HIM I USED A DEBIT CARD AND I SHOULD HAVE BEEN GIVEN CREDIT IMMEDIATELY. THEY DISCUSSED BILLING CYCLES BUT I DO THINK MY SIDE WORKED IT OUT.

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Gervais Sampson
, US
Jul 15, 2009 10:47 am EDT

Beware of this website. They lure you in with an offer of 4 posters and 4 mugs for 8 dollars and no shipping cost. The offer requires you to sign up for a membership you can cancel anytime but terms of the membership are such that you will be billed twice a month for additional posters with no mention of frequency charges. I made the mistake of signing up for this thinking I could get the good deal and cancel out as I'm sure other have, but they will debit your account for the "semi-monthly" shipments at the same time as the 8 dollar charge unless you sign into their website and change the "semi-monthly" frequency immediately. I was charged for two addtional shipments in less than 48 hours after ordering the 8 dollar deal. So, buyers beware, this is a scam, the wording of their terms and conditions are very misleading. I am fortunate enough that I can take this small monetary loss without any issue and my bank most likely will refund me before the posterpass.com site does. I know from experience unexpected debits from checking accounts can cause overdrafts and therefore additional charges to consumers and I'd hate for this to happen to someone else. Furthermore, the persons I spoke to on the phone for this site know this is a scam and have no shame for what they are doing and to do such a job is dirty and can only be done by people of questionable character.

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mc_millian
Williamsburg, US
Jun 03, 2016 8:18 am EDT

I went to check my online bank account yesterday.
I should have had over one hundred dollars within my checking account.
To my surprise, I had only $12.00 in my checking account.
I immediately checked the activity of my transactions to see what was going on.
I discovered that a company called posterpass.com had illegally withdrawn $79.00 from my account on two separate occasions over the holiday.

Until yesterday I had never heard of this company.
I have never ordered anything from them or given them permission to take money from my account.

I am not going to be able to return to work on Monday due to lack of funds.
Since I can’t return to work on Monday, I will also have to forfeit my thanksgiving holiday pay as well.
I don’t even have Gas money for the coming week because of these people.
Thanks for stealing from me PosterPass.com.

You have needlessly stolen money from my checking/debit account and in doing so, have provoked me into taking legal action against your company.

I will no longer use my debit card online.
Cash will be the new standard for paying my bills.

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PySees
Lathrop, US
Dec 08, 2009 3:07 pm EST

I contacted them back in April 2017 regarding the excessive posters and charges. I canceled my membership with them and paid for the posters I received. I refused acceptance of any additional shipments by talking to my UPS driver and telling him to return any further shipments to sender. I spoke with a woman named Rebecca at [protected] and I was credited for the additional charges and was assured my membership was canceled.

On 11/30/09...a $79 charge authorization dated 11/26/09 appeared suddenly on my account. I called Posterpass.com immediately at [protected] and left a voicemail message regarding the charge. I did not receive a call back as the recording stated I would. Subsequent calls were met with an "all circuits are busy" message. I called again the next day and the voicemail stated they were not available and to leave a message and then stated the voicemail was full and to try again later. I continued to get a mixture of the two messages for the remainder of the week. I tried them again today and there was no answer, no voicemail, no nothing.

So...I refered back to the notes I kept (for some reason) from April. I had found that Art Print World and ClassicDecorDirect.com were the same company as Posterpass.com and I also had THEIR toll free numbers [protected] and [protected] respectively). I called them and again received no answer or voicemail at either number. So I attempted to reach "Rebecca" [protected]) who is supposedly the "director of customer service" that I spoke to in April and again there was no answer, voicemail or anything.

I finally called Brian Dale at Peel Inc. AGAIN like I did back in April. He is supposedly the big cheese of this whole company. I was met with a phone tree system directing me to press 6 for customer service...of course, no answer and no message. I called back and this time I left a message for Brian Dale himself regarding this issue. That was about 2 hours ago. Their business hours are over now and I wonder if I'll hear back from anyone tomorrow. If not, I will have to dispute the charge and hope that this is the end of it. Oh...by the way, the phone # for Brian Dale at Peel Inc. is [protected].

I noticed a PO Box listed for their address in the original complaint but the physical address they had back in April is
990 Grove St. Ste 204
Evanston, IL 60201

Good luck to anyone who is still having to deal with this company after canceling membership.

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kimber73
McSherrystown, US
Dec 02, 2009 10:40 am EST

I have found 2 charges from this company on my credit card one on 11/2 ($79.79)and the other on 11/24($79.00). I cancelled my membership over 7 months ago. I have been trying to contact the company...no luck. So I thought I would check for another number googled the name and found this! I tried the direct number given in an earlier comment to B Simmons no luck with that number---says all circuts are busy. Wonder why?!

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riggs.76
Puyallup, US
Dec 01, 2009 3:58 pm EST

All righty then... Yes these people are ###! I did do business with them and cancelled my account about 4 months ago. they have charged my account 79.00 each week for the last 3 weeks. I emailed Brian Dale and he responded stating my refund would be in, in 72 hours...then my account gets charged again! So... here is what you do...
Call you bank and cancel your card!
Go to your bank and get a dispute of funds fill it out and give it to your bank.
When you are at the bank also get an affidavit of fraud ...take it home and call your local police department to file a police report.
Call the Secret Service in your area and talk to the Financial Crimes Department.

Please everyone that is reading this that has had an issue with the following but not limited to:
posterpass.com
peel.com
Seattle Coffee Direct

follow up. No one needs their money stolen right now... Christmas...bad economy... even if you have spare money... some United States Citizens don't!

Thank you for you time,
Michele

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Randy B
Redlands, US
Jun 03, 2016 8:18 am EDT

I'm right there with you, buddy. They did the same to me. They don't answer the phone or respond to any of the messages i left. I cancelled my card and my bank says I have to file a police report or they won't dispute the charges. I hate this company.

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8:54 pm EST
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PosterPass.com charging credit card after canceling all orders after the first one, for four posters for $2.00 apiece

I ordered 4 posters for my son for
$2.00 each and I paid for them with my husbands credit card. Then 2 weeks later my husbands credit card was charged 79.00 for those posters. I immediately called Posterpass and they told me it was a membership. I cancelled all actions at that time and was told I could not receive any type of credit to his card because it was on the 3rd day of the trial membership. Then right at 1 month later my husband was again charged a $79.00 fee on his credit card, and 1 week later he was charged another $79.00. I called them again and they told me to refuse service on the posters that would be shipped UPS. I work all day and UPS just leaves the posters at my door. I send them back, via UPS, and call Posterpass and they tell me it will be up to 2 weeks before they can issue any type of credit to my husbands credit card. The posters have to be returned to the company. I did that. To make a long story short, I have still not received any refund to the credit card even after I canceled the order. I feel that this business is ripping people off, and charging them an ungodly amount for posters I can go buy at Walmart for $2.00 and not have to pay $79.00 every 2 weeks.
Very unhappy consumer,
Tonya Bradford

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PosterPass.com unauthorized charges

Saw a deal on PosterPass.com. 4 posters for $4/ea. Read the fine print, it stated that random posters would be sent to you at "retail cost" until membership was cancelled. Thinking it would be okay, I placed my initial order, and immediately cancelled my account on 6/29. Confirmation #205226. I was charged an additional $39.80 two days later. I called their customer service line to question these charges. The rude lady on the phone said "they were sent at the exact same time as your first order, send them back and we'll refund you". After reading online about how they do NOT refund people as promised, I decided to bite the bullet and keep the stupid posters.

Fast forward to 10/26... they've charged my debit card with another $79.00. I have not placed any orders through them, and my account has been closed for months. This charge is completely unauthorized.

I've reported them to the Better Business Bureau, now I'm crossing my fingers for a refund...

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Update by Moth
Oct 29, 2009 5:09 pm EDT

Called PosterPass on 10/29... had an incredibly brief conversation with someone.

"We'll issue a refund, it'll get to you within 30 days." (Refund doesn't seem to be the correct word for this situation; A refund for WHAT? The invisible jet that my imaginary friend bought with my credit card?)

I requested a confirmation e-mail, to which she replied "yeah, I'll send one", quickly hanging up before I could say anything else...

(I haven't received the e-mail yet.)

-

I also reported the charge to my bank... apparently they've "investigated the claims and sent a response by (snail) mail". I haven't been credited for it yet, so knowing my luck the letter probably says "SUCKS TO BE YOU, LOL".

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Carol S. Dixon
,
Jun 10, 2008 12:20 am EDT

I originally clicked on the Mystery Shopper on the AT&T website and eventually it lead me to this PosterPass.com. Well, my daughter loves posters and it said 5 posters for $25. So, I ordered them. She received them and loved them. However, it said nothing about automatically signing me up for a monthly subscription with no choice over the posters to pick. Since that first initial charge on 05.05.08 for $25, I have been charged $47.80 on 05.12.08; $47.80 on 05.19.08 and $47.80 on 06.04.08. So a total of $168.40 has been debited from my account without my authorization and I am on disability and a fixed income. I have tried to find a website to contact them to get my refund, but no such luck. In addition, my bank said since they had my debit card information there was nothing they could do to help me out even though it was due to no fault of my own. PS: They also charge under Home Arts Direct so check your bank statements closely.

Please someone let me know if you have a website address or phone number for this scamming company so I can get my money refunded before I have to take legal action.

Thank you and God Bless!

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Jac Lyn
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Nov 09, 2008 1:18 pm EST

I purchased some posters for my nephew on a trial basis. I was to have 30 days to cancel before being sent any more posters. I received my order in 6 days. 4 days later I was charged for posters I didn't order. It is going on 5 months and I still don't have a credit to my card for their deliberate rip-off.

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pauljack
Meridian, US
Oct 04, 2009 9:25 pm EDT

I ordered the trial offer of 5 posters for $8. They immediately started sending poster sets out everyday. I could not get them stopped until they had charged over $600 on my credit card which I cannot get refunded!

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VERY unhappy custmer
, US
Oct 14, 2009 12:26 pm EDT

They charged my account for $79.00, which was NOT auhtorized. They scam you! Do NOt order from them EVER!

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jwdIII
, US
Nov 05, 2009 12:47 pm EST

The introductory offer is for four 'museum-quality' posters for $8.00 plus four mugs. I received the items in a timely manner - the mugs were not what I expected and the packaging was haphazard...two of the posters were creased since all items were in a single box. The posters were of standard quality - nothing special about the printing or paper to identify them as 'museum-quality'. I had read the fine print and knew I would be receiving additional items (two posters would be shipped automatically at regular intervals at a cost of $39.80 each - who KNEW what the subjects of the prints would be?) - I called customer service immediately (the same day as receipt of the introductory shipment) and cancelled my membership - as directed. The representative told me that another shipment had already been sent! She said my membership was cancelled as of that phone call and I could return the shipped items. I did so as soon as they arrived, handing them back to my mail carrier in my driveway - they never entered my home - on Aug. 28th. One month later I call posterpass.com - the representative said they had not yet received the return and, once they did, it would still take 60-90 days to process a credit to my card. Another month passed and two $79 charges were posted to my credit card by posterpass.com. I called posterpass.com again and they will not answer their phones - "all representatives are busy, please leave a message". I am disputing more than $237 worth of charges to my credit card, not including interest, thanks to this disgrace of an organization. PLEASE BE ADVISED - DO NOT GO NEAR THEM UNDER ANY CIRCUMSTANCES!

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scattlefunked
Valrico, US
Nov 09, 2009 4:21 pm EST

In March 2009 placed order with this company, upon receiving order discovered it was a subscription basis, immediatley cancelled with assurance from this company there would be no further billing, now 9 months later November 2009, they withdrew $79.00 from my Bank account, have been calling constantly ALL day, keeping getting all reps are busy please leave message, and NO ONE will return my calls.

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Toni2868
Cincinnati, US
Nov 30, 2009 9:52 am EST

Over a yr ago I ordered 5 posters for $5 each. I was then charged a $39.00 membership fee when there was no mention of a membership. Over a month later I finally got the refund. Haven't heard from them since. Until 2 days ago I was charged $79.00 and now I have left messages and keep trying to call and have not spoken to anyone. How can they do this? Do not buy from them ever!

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Linda Fonteyne
Charlo, US
Dec 14, 2009 2:44 pm EST

I began receiving these posters about a year ago and they were being delivered like every-other-day! The charges on my credit card were crazy. I was finally able to get someone on their phones after a couple weeks of calling 2-3 times a day, and they cancelled my 'account' which I don't recall signing up for. I don't remember receiving a refund, but didn't care at the time. Now, almost a year later... I've started getting the stupid posters again! I just know there are going to be charges to my credit card! This company is no doubt just a total scam.

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PySees
Lathrop, US
Dec 08, 2009 2:56 pm EST

I contacted them back in April 2009 regarding the excessive posters and charges. I canceled my membership with them and paid for the posters I received. I refused acceptance of any additional shipments by talking to my UPS driver and telling him to return any further shipments to sender. I spoke with a woman named Rebecca at [protected] and I was credited for the additional charges and was assured my membership was canceled.

On 11/30/09...a $79 charge authorization appeared suddenly on my account. I called Posterpass.com immediately at [protected] and left a voicemail message regarding the charge. I did not receive a call back as the recording stated I would. Subsequent calls were met with an "all circuits are busy" message. I called again the next day and the voicemail stated they were not available and to leave a message and then stated the voicemail was full and to try again later. I continued to get a mixture of the two messages for the remainder of the week. I tried them again today and there was no answer, no voicemail, no nothing.

So...I refered back to the notes I kept (for some reason) from April. I had found that Art Print World and ClassicDecorDirect.com were the same company as Posterpass.com and I also had THEIR toll free numbers [protected] and [protected] respectively). I called them and again received no answer or voicemail at either number. So I attempted to reach "Rebecca" [protected]) who is supposedly the "director of customer service" that I spoke to in April and again there was no answer, voicemail or anything.

I finally called Brian Dale at Peel Inc. AGAIN like I did back in April. He is supposedly the big cheese of this whole company. I was met with a phone tree system directing me to press 6 for customer service...of course, no answer and no message. I called back and this time I left a message for Brian Dale himself regarding this issue. That was about 2 hours ago. Their business hours are over now and I wonder if I'll hear back from anyone tomorrow. If not, I will have to dispute the charge and hope that this is the end of it. Oh...by the way, the phone # for Brian Dale at Peel Inc. is [protected].

Good luck to anyone who is still having to deal with this company.

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Lee A. Hill-Miles
Hesperia, US
Dec 08, 2009 1:31 pm EST

Checkout my post and get info to file fraud charges. Your not alone on this!

Ms. Lee A. Hill-Miles

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PosterPass.com fraud

This company (posterpass.com) uses facebook application games through their earn free coins by completing offers. The offer is to purchase 4 posters for $2 each plus you get a free mug with it. I thought it would be fun for the kids to choose a poster, on 8/2 I authorized $8 to come out of my account. I received the posters on the 7th. I was going to go cancel so no further charges occured but I couldn't log on to my account. I found that very odd. I searched my email for the invoice they were supposed to send and never did. So the only other way I could find them was to look up my bank account and I found I was too late. All three transactions appeared on my account tonight. On 8/7 $39.90 plus some $0.80 fee for who knows what. The same charges appeared for 8/9 and again today 8/11. After seeing hundreds of people taken by this company why can't we sue the pants off of them and throw them in jail? Even if we can't recover our money it would be worth it to me to have them in prison! Here is what the customer service idiot jeff has to say about it: (keep in mind he knows this is going on because everyone he comes in contact with has the same complaint!)

I am very sorry for any troubles you may have had with our company, poster pass. Be assured that at poster pass our goal is 100% customer satisfaction. Please call to speak to a customer service representative at [protected] so that we may swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably provide refunds, return shipping information and anything else that will make your experience with our company more satisfactory. For further clarification, please see our details and terms at https://www.posterpass.com/TC.php?brand=Posterpass&ver=3&freeShip=1&interest=5For5.

Sincerely,
Jeff berman
Direct of customer service
[protected]@posterpass.com
[protected]@homeartsdirect.com

Phone: [protected]
(10am - 6pm eastern time monday through friday)

Mailing address:
Posterpass
990 grove st., ste. 204
Evanston, il 60201

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bustingposterpass
elbert, US
Nov 12, 2009 4:52 pm EST

They've done it again, I'm the next fool to think I could get a good deal.

Here's the deal. $5 for 5 poseters. Cool, I'm going to decorate my kids room with some nature/amimal pictures. Bought decent frames w/ plastic to make a presents for my kids $20ea.

Well $5 for 5, meant $5ea.
With lifetime membership to just send posters and charge $37.80/4

Then you get mad, cancel the membership, & wounder what your going to do with these posters.

Cool, no more sucking on my account with out warning and no more posters arriving at my door.

Just today, online banking and what do I see?
Posterpass.com *ucking me!
I want to fine the CEO and put !@#$% in jail!

How can we stop this?

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WIREWAREHOUSE
, US
Jan 09, 2010 11:39 am EST

GO TO WWW.POSTERPASSFRAUD.COM
THERE IS A LAWSUIT GOING AGAINST THEM

posterpass charged my card $79.00 sent me some weird posters i never ordered overdrafted my account $70.00 wont return any calls i've made to them . i turned it to my bank they somehow were able to contact them and verify that they had my correct address and denied my claim. so now im stuck with $149.00 worth of charges what do i do. if i knew where these people were i would go there and kick some ###. anyone know the owners address or their name? if youve had this happen to you go to posterpassfraud.com

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doneyo52
Petaluma, US
Nov 16, 2009 8:17 pm EST

If you are still having trouble with them contact this person:

Brian Dale
briandale@peel.com

I got a $79 charge 1 1/2 years after I canceled my account. It took me some time trying to get in contact with these people, but Brian Dale says he is the "president" of the company and he told me I will have a refund within 72 hours. I have yet to see if that is true.

Good luck!

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Laurie386
Yreka, US
Nov 10, 2009 6:49 pm EST

I agree. I responded to a 4 posters for $2 and in a month I have (8) Eight $79.00 charges on my credit card from PosterPass. I have received no response from any number I call nor an email I sent to Mr. Berman.

In essence, I paid $79 a poster at this point, since they keep sending me posters, two to a box and based on the charges that's what it comes to.

Avoid this company at all cost!

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PosterPass.com frauds

I'm dealing with these ### as we speak, luckly my bank when I use my Debit card puts a pre-authorized hold on these transactions, so i was able to realize whats going on. I just got off the phone with the bank and have canceled my card so these crooks cant steal anymore of my money even before I can talk to them. So far they have debited my account for $8.00+$39.80+$39.80=$87.60 for 4 posters what a joke. Now I have to wait till 10am to call these people and cancel my account, but atleast I have the piece of mind that they wont be able to bleed my account any further and I will dispute the charges with my bank once they post. Wonder if anyone has ever tried to email this [protected]@posterpass.com? Although it is probably a fake email or doesn't except emails from outside people because this guys email would be blowing up. Hey Regor1234 im also from Florida, if you need anyone else from Florida to give the Gov Crist any more documintation don't hesitate than ask. These crooks need to be stopped and I will never ever buy anything else online from survey sites or publishers clearing house. Come on John put your same canned email on my post like you do all them. Not once have you actully tried to explain your companys practices with the people complaining about your company.

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PosterPass.com rip-off/scam

I signed up for an offer that was posted on FaceBook from a company called PosterPass. The offer was for 5 posters for $5 with free shipping. When I placed the order, I did not recieve an email confirmation or any kind of terms of service agreement. I received the posters a few days later with no invoice. Two days later I received another package from PosterPass with 2 more posters in it that I did not order, again no invoice. I checked my credit card statement online and it showed a charge from PosterPass for $25. I called them and they said that the offer was 5 posters for $5 each...that is not what it said. They also told me that the second package was one of two additional shipments of 2 posters that would be charged to my card at $39.80 each! I told them that I did not want any of them, and they said I could return the posters and refuse the additional packages and when they received them back they would issue a credit. So, I returned the 2 boxes I had received and refused the next shipment and then disputed the charges with my credit card company. A week later when I viewed my credit card statement online, they had charged me the $25 initial charge and 3 charges for $39.80 all within one weeks time. When I went to their website, which I had never been to before since I took the offer off of Facebook, I read the minimal terms that are shown and it said something about the first shipment coming within 2 weeks of your order and additional shipments coming once a month after that. I called to see why they were still making charges to my card, and they said that the deal was that you order 5 posters for $25 and then you get 2 shipments PER WEEK at $39.80 apeice every week until you cancel! I wondered who in the hell would sign up to pay $80 per week for posters you can buy for less than $5 apiece almost anywhere else. When I pointed out to her that the website said subsequent shipments would come once a month, she had no response other than they had recieved my packages and I would be credited, but that I might not see the credits for up to 4 months! This company has thousands of complaints all over the internet and over a thousand complaints with the Better Business Bureau, but the BBB states that PosterPass had yet to reform their business practices. BEWARE...my next step is to report them to Facebook so that hopefully they will remove their advertising from their site. How do companies like this stay in business after this many complaints?

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philip marinakos
Woodbridge, US
Jan 30, 2010 1:14 pm EST

Its no doubt, this company is as fraudulent as the governing body that allows it to continue doing business. This has got to be the most heinous company out there today, with business practices so underhanded and fraudulent, i'm surprised they still exist. Take everyone for what you can as fast as you can is their practice. Ever heard of bankrape? Ever felt it? To know that someone without permission or at least underhandedly subtracted hard earned monies from your account in such a quick fashion, that by the time you knew what happened you were short a couple of hundred dollars. $40.oo for two poster at a rate of one package every two days, you can't even send them back that fast.
It's a scam. A trick. A sin. A travesty. It is whatever you want to call it and should be stopped and somebody from this company should be slapped with jail time.
Crooks! Crooks! Crooks! Shame on them and if the owner or his family should suddenly experience any type of hardship or tragedy i hope he knows EXACTLY why it is happening. Payback. Karma.
'nuff said.

ps
what good are negative reviews if their is no governing body to mediate and help resolve the problem. How many complaints does it take to penalize a company for theft (legal or not).

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cards1997
Palm Harbor , US
Aug 03, 2009 9:32 am EDT

I'm dealing with these ### as we speak, luckly my bank when I use my Debit card puts a pre-authorized hold on these transactions, so i was able to realize whats going on. I just got off the phone with the bank and have canceled my card so these crooks cant steal anymore of my money even before I can talk to them. So far they have debited my account for $8.00+$39.80+$39.80=$87.60 for 4 posters what a joke. Now I have to wait till 10am to call these people and cancel my account, but atleast I have the piece of mind that they wont be able to bleed my account any further and I will dispute the charges with my bank once they post. Wonder if anyone has ever tried to email this jberman@posterpass.com? Although it is probably a fake email or doesn't except emails from outside people because this guys email would be blowing up. Hey Regor1234 im also from Florida, if you need anyone else from Florida to give the Gov Crist any more documintation don't hesitate than ask. These crooks need to be stopped and I will never ever buy anything else online from survey sites or publishers clearing house.

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philip marinakos
Woodbridge, US
Jun 19, 2009 5:58 pm EDT

Got scammed by PosterPass.com

call your bank and complain. They will interfere on your behalf and dispute the charges. They will credit you the money(s) in dispute and go after posterpass.com for compensation.
You are not alone. Complain as much and as often as you can with this company. Eventually, it will pay off for the next consumer.

Let's put PosterPass.com out of business.

JGraceyStinson
JGraceyStinson
Orillia, CA
May 15, 2009 3:13 pm EDT

I haven't seen their ad on facebook, but if you go to their website, the advertisement says "5 poster for $5 Each". The terms also indicate that it is 5 for $5 each, and indicates that twice a month you will receive additional shipments.

Maybe all the complaints are paying off.

I found their terms to be reasonably clear, except in one spot they indicate a twice monthly shipment, and further down it says shipments may be "more or less than twice a month" (that needs to go - it opens the door to essentially saying they can send you what they want when they want).

It also says refunds will occur in 10 days, not 4 months, so somebody is trying to put you off.

From their terms:

[quote]
DETAILS AND TERMS

* Never miss an opportunity to save on your favorite posters with PosterPass.
* 100% Satisfaction Guaranteed. Cancel at any time.
* Your initial order will be shipped to you within 10 days of your ordering. Please wait at least two weeks from order placement to receive your initial order. Cancel anytime by calling [protected].
* PosterPass.com is proud to offer you the best prices on the highest quality posters from all over the world. We offer an enormous selection of posters in topics as broad as music, movies, art, humor, sports, photography and more. Our goal is your complete satisfaction.
* Select your poster selections from over 300 styles. We are always adding new posters to our inventory. Check back regularly for the latest styles.
* The total cost of your initial order of 5 posters will be $25.00. There is no additional charge for shipping.
* Your initial order will be shipped to you within 10 days of your ordering. Please wait at least 2 weeks from placing your order to receive the initial shipment. Cancel anytime by calling us at [protected].
* Twice each month, you will receive 2 shipments of posters. Feel free to log into the site and modify your selections at any time to choose which posters you will receive. You can choose exactly which posters you would like to receive each shipment as part of your membership, or you can take advantage of the in-house poster experts at PosterPass.com. They can choose your selections for you based on similar topics from your past shipments. For example, if you ordered a Red Ferrari poster in your first shipment, we will follow it up with another exotic automobile poster, like a yellow Lamborghini. A classic Picasso painting will be followed by a Claude Monet Impressionist painting.
* You control what you get once you receive it too. We will issue an instant refund if the poster you received is one you would prefer to not get or you change your mind. We are happy to refund partial orders too if just one or two of the posters are less interesting to you as long as they are unopened.
* Semimonthly Program: Twice a month, you will receive a package with 2 posters and will be billed $13.95 per poster, plus $5.95 per poster for shipping and handling. Your total per shipment will be $39.80.
* Semimonthly shipments are an estimate. They may be more or less frequent.
* At this time we only ship to U.S. addresses
* If you have any customer service issues, please call us at [protected] anytime from 10am - 6pm Eastern Time, Monday through Friday.
* If you are not satisfied with any particular item you are sent, simply send it back for a refund, no questions asked.

PosterPass
990 Grove St., Ste. 204
Evanston, IL 60201

After we receive your returned items, your credit will be issued within 10 days. Based on the credit card used, it may require 1-2 billing cycles for the credit to appear on your statement.[/quote]

Their website and ad: https://www.posterpass.com/dynamic/join.php?CPA=&sid=&cat=0&page=0

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Unwanted and unauthorized posters sent to my home and charged to my credit card. I was charged $44.00 for merchandise that I did not request!!!

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Go to the website there is an advertisement saying that you can get four posters for 2.00 each. Then, on your bank charges you see a charge for 39.80. It said nothing on the advertisement about that. Beware!

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