The complaint has been investigated and
resolved to the customer's satisfactionResolved Retro Fitness — membership cancelation hoops
resolved to the customer's satisfaction
I went through that same garbage with them. I got the flyer stating that it was $20 to enroll & $20 for the first month. When I signed up I ended up shelling out nearly $100. A few months later I ended up moving, but knowing that I had signed a 1 year contract I continued to make the payments, & on time. When I knew the contract was coming to an end I attempted to contact them about cancelling my membership I got the run around. I tried to locate the phone number for the specific gym I had signed up with (north plainfield, nj). At the time, the phone number wasn't listed.. Anywhere. I checked google, yahoo, super pages, yellow pages, & 411 & nothing came up. I even called retro's in other area's and they all told me that they couldn't look up my member info unless I called that specific retro, & they couldn't give the phone number. I eventually found the number on a question posted on cha cha & called them. It was june 12th, and the girl that answered told me my last payment on the contract would have been on may 19th & that I would need to bring a letter to the manager stating that I didn't want to renew my contract. The next day I did just that & the manager told me I need to bring that in 60 days before my contract was up. I explained to him what hassel I went through trying to get in touch with them & he told me he would take care of it. On june 19th I was billed for another month. I firgured i'd probably have to wait out the 60 days, so I did. After 60 days I closed my debit card so that they couldn't continue to charge me, as they had know reason to do so, I held up my over rediculous part of the bargain. At the end of august I received a letter stating that they're payment had been declined and they were going to send it to collections. I called the billing company on the letter and when I spoke to a rep she told me that there was no action made to cancel my membership & that I would have to pay for an additional 60 days before I was out of my contract. Freaking rediculous. I explained to her everything that happened and that I had a dated copy of the letter. I asked to speak to a supervisor. She put me on hold & when she came back she told me she spoke to an account manager & that he told her the action was put in for the cancellation, but nothing had been done to stop the payments. She said my last payment should have been in july, & that I was done with my contract. Honestly, how hard is it to take someone's billing info out of you're system?