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2.2 125 Reviews

Restaurant.com Complaints Summary

33 Resolved
82 Unresolved
Our verdict: When using services from Restaurant.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Restaurant.com reviews & complaints 125

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5:45 pm EST
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Restaurant.com RESTAURANT OWNERS LAWSUIT

ATTENTION RESTAURANT OWNERS!

We own several restaurants in Iowa and was recently scammed by RESTAURANT.COM out of thousands of dollars. They fraudently signed our name on one of there agreements and still would not cancel us once we notified them. They have sold over $30, 000 worth of customer discounts coupons that our restaurant will still need to honor just to avoid them boycotting us. It's a mess!

I am organizing a lawsuit against them! If you have been involved with Restaurant.com and would like to join me in a multiple lawsuit - please contact me at: [protected]@aol.com

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Readyforachange
Fort Atkinson, US
Jun 21, 2011 11:20 pm EDT

I have had a terrible experience with Restaurant.com due to their misleading terms and conditions, fraudulent promises and unethical practices. Their customer service is atrocious and borders on insulting. I would NEVER recommend that any restaurant owner get involved with this company. I have had to file twice now with the BBB to try to get my client removed from their website. It has been a complete and total nightmare. Then they threatened to come after me legally if I attempted to spread the word about my experience. What a joke.

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ScamAvoider
, US
Mar 21, 2011 9:14 pm EDT

We have a restaurant in North Carolina with the exact same pattern! We as the owners NEVER even saw or signed an agreement, then the coupons started rolling in. Once the coupons start rolling in you are stuck taking them pending cancellation or else it really pisses off customers... but then they REFUSE to cancel a contract you never agreed to in the first place!

We repeatedly called and cancelled for 6 months, then finally had to send cease and desist letters to their ISP and legal counsel, and they only removed our site once we threatened them and their ISP with copyright damages and treble damages under NC Unfair and Deceptive Trade Practices Act. Today, NINE MONTHS AFTER their ISP finally took down our listing (which we had never authorized in the first place), they have the gumption to call and threaten legal action because our customers are now calling them asking for refunds because we will no longer accept the coupons (which we never authorized them to sell in the firt place).

This is the biggest scam on the planet. They are preying on small independent businesses that already have difficulty making it. There have got to be at least a dozen different legal claims restaurant owners can make against these ### based on tort law, fraud, misrepresentation, fraudulent inducement into entering contracts, unfair and deceptive trade practices (treble damages + attorneys fees), willful copyright infringement by displaying restaurant's copyrighted menus/photos without authorization, violations of laws governing gift cards and financial transactions, interference with business relationships with customers, and the list goes ON.

I will send this to your private email address as well, but I really think its time someone should take these suckers DOWN! Karma is b*&ch!

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4:07 pm EST
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Restaurant.com misleading sales pitch

You will not make money using their service! They will mislead you into believing that. When, in fact, you will begin to lose money once your regular diners find out about the coupons and begin using them at every visit...we are learning this the hard way and wanted to reach out eveyway way we can to educate others before it's late. Beware...There is a 90 day period BEFORE you can opt OUT of the program!
On another note; their customer service division is a nightmare to deal with...they don't like to respond to complaints via email...and continually insist on replying to my emails via telephone...wonder why? I want everything recorded, could it be that maybe they DON'T! Be wary my friends...

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FDL_HOU
Houston, US
Jan 30, 2011 7:02 pm EST
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How many damn days in the row, do you plan on republishing this. GET A LIFE

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Lopmoksmith
Birmingham, US
Jan 30, 2011 4:18 pm EST

Not legitimate

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8:49 pm EST
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Restaurant.com STAY AWAY!!! THEY PLAY DIRTY!!!

You will not make money using their service! They will mislead you into believing that. When, in fact, you will begin to lose money once your regular diners find out about the coupons and begin using them at every visit...we are learning this the hard way and wanted to reach out eveyway way we can to educate others before it's late. Beware...There is a 90 day period BEFORE you can opt OUT of the program!
On another note; their customer service division is a nightmare to deal with...they don't like to respond to complaints via email...and continually insist on replying to my emails via telephone...wonder why? I want everything recorded, could it be that maybe they DON'T! Be wary my friends...
~ICM

Read full review of Restaurant.com and 15 comments
Update by icm
Jan 25, 2011 8:50 pm EST

You will not make money using their service! They will mislead you into believing that. When, in fact, you will begin to lose money once your regular diners find out about the coupons and begin using them at every visit...we are learning this the hard way and wanted to reach out eveyway way we can to educate others before it's late. Beware...There is a 90 day period BEFORE you can opt OUT of the program!
On another note; their customer service division is a nightmare to deal with...they don't like to respond to complaints via email...and continually insist on replying to my emails via telephone...wonder why? I want everything recorded, could it be that maybe they DON'T! Be wary my friends...
~ICM

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phantomgourmet
Center Conway, US
Oct 01, 2012 7:53 am EDT
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A new service is on the way. It will sell certificates at FACE VALUE. It will pay over the majority of the proceeds to the restaurant. Buyers of the certs earn 10% in rewards for dining, travel, electronics, from partners / advertisers of the site. So it does not kill restaurants. The site is about to launch, and is called restaurantbrowser.com, and also has nearly 100 websites that will feed in traffic. It will also go under the name dinnercertificates.com. If you want to reach out to me with questions, please email: armourarch@gmail.com - restaurants will be able to log onto the site, sign up free, and gain exposure, and clients, without selling out at 10 cents on the dollar, or even less. I agree, these early dining sites were bad. Help is coming!

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Still Learning the Business
Culver City, US
Sep 02, 2011 10:54 pm EDT
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I am a newbie in the restaurant game -- only 6 years in this and still learning. I realize that couponing only attracts the bargain hunters and does not help business except filling the empty seats at almost zero margin or sometimes loss. I was suckered in to Restaurant.Com scam recently believing that if minimum purchase requirement is 2x gift ceritificate face value I will at least recover the food cost. But one most popular gift certificate --$25.00 face value -- has only $35.00 purchase requirement which end up with negative margin when you factor in sales tax and credit card processing fee. I have requested Restaurant.com to change the minimum requirement to larger value and they have been hiding behind bureaucratic maze and delaying while continuously selling the gift certificates. After more than a moths of dispute and no resolution, I had to reject Restaurant.com gift certificates. I posted big signs in my restaurant and my website. Some customers get upset when they miss our notice in the website or in the restaurant, but most understand and agree to ask Restaurant.com for refund. I figure the customers who get angry for us not honoring the gift certificates are the ones who will never come back to our place unless there is a big discount anyway. So it is not going to be a much of loss to us. Anyway, if you have signed up with Restaurant.com, then you need to ask them 10to change the minimum purchase amount up to acceptable level, 2) limit total number of gift certificates issued monthly. If they do not cooperate, post big signs in your restaurant and on your website and tell the customers that you cannot honor the gift certificate since you cannot continue losing money.

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New York2
Albany, US
Aug 22, 2011 11:24 pm EDT
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I am a restaurant owner. Unfortunately I have gotten involve with this scamming company, if I had known from the beginning how they worked I would not have even talked to them. They did not disclose any information about selling coupons or gift certificates to costumers, nor did they mention the fact that they keep all the money from those sales. According to the sales representative they wanted to put our name in their website for people to comment on it. This has caused us major economic problems since we are not getting any money from it. We tried to cancel, but they have REFUSED TO DO IT. THEY WON'T CANCEL AND THEY WANT US TO HONOR THE GIFT CERTIFICATES WHICH THEY KEEP SELLING FOR AMOUNTS OF 10 - 100 DOLLARS

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RiCESPICE
, US
Jun 26, 2011 7:39 pm EDT

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After thorough calculations, we lost $14.50 out of our pockets for a $25 gift certificate.
The meal is worth $35 which is $24.50 in raw material and labor. We only get $10 back from spending $24.50

We hoped to be on restaurant.com so it could bring in new customers which will come back and pay full price. It doesn't work like that.

Turns out everyone who used the GC will always come in with one, and some of our regulars who found out about GC would go on and purchase one. We have lost $2, 356 so far in participating with this site. Not from profit, from our pocket. Their staff told us we could raise the minimum, but when I called we can't. They said we can opt out the program in 90 days. We called, no one answered. We emailed, no one answered. So we posted on the page that we won't accept any certificates after 6/24.
The next day that message was removed and they changed our site password.

I just wanted customers to understand what restaurants are going through. No restaurant is making ANY money from these certificate. They sit back and get paid when you buy their GC. But we have to work hard to get the dishes served to you.

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smallbiz11
, US
Jun 22, 2011 9:43 pm EDT

I am yet another restaurant owner victimized by restaurant.com. The sales representative said that we could cancel at anytime. Now it turns out that fine print says 90 days notice and an Exit Review is required in order to terminate.

The customers that restaurant.com brought in spent the bare minimum and never come back unless they have another gift certificate.

Owners, do NOT sign up with restaurant.com. You will regret it.

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restaurantuer
Ocean City, US
Jun 17, 2011 1:38 am EDT

I let the Restaurant.com representative mislead me. I didn't read throughly the pages of fine print. I wanted to cancel immediately. They said we had to be on their website for 6 months before we could cancel and we are supposed to except them forever. I just wanted to try it. We still recieve them daily that were purchased last October. Please realize all the money goes to restaurant.com for marketing your business on their website. You will recieve zero dollars only grief. There are ways to manipulate them. I just wasn't told how. I made a huge mistake. The bad part is that we did this for exposure. Our regulars use them so we are preaching to the choir. The guests that use them only spend the minimum 99% of the time. The guests do not read the stipulations and get mad or ignore them and you are left holding the bag. Some guests have left the rest.com print out in check presenters like they were cash without reading the fine print. I suggest that you just give your money first away rather than get invloved. STAY AWAY!

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Denise67
Grafton, US
May 25, 2011 7:53 pm EDT

I too fell for the "free advertising" aspect - but live and learn. You are so right about them not communicating - My phone at my restaurant is a BUSINESS phone - I do not accept calls for any reason other than emergencies - This phone is where I take my carryout orders and customer questions...They told me that they needed written 90 day notification for the cancellation and that was done - one of the gentleman on the phone told me that it would cancel as of May 20th and when I asked about something stating that on the site to keep customers from wasting their money by continuing to buy the coupons that I would no longer accept Restaurant.com's response was "Thats not our problem"... NOW the time frame is up - I'm still on their web site and their only comment is that I MUST DO AN EXIT INTERVIEW VIA PHONE WITH THEIR MANAGER to be removed from the site - BULL CRAP Restaurant.Com - When I left the Military they gave an exit interview debriefing - when I left the government they gave an exit interview debriefing -- -what do you need to debrief ? What a ripoff artist you are? Stay far away from this site - they are misleading, confusing and you are unable to reasonably work with any of their staff.

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Angel Hernandez
Orange Park, US
May 21, 2011 8:08 pm EDT
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Hi suzidalal, sorry to hear that you also fail to Restaurant.com Scam! I'm a victim as well, I was losing money giving free food away and never made any profit from coupons being sold at restaurant.com they are making money of us... I had told them to take us off their program before the 90 days. But they have failed using different techniques to avoid us. They kept saying to validate the coupons and that they will take us out of their program after coupons where validate. But in the mean while they would keep selling the coupons they never stop selling them. I was fed up so I stop taking coupons I posted on my restaurant door 2 big notices that we are no longer taking restaurant.com coupons... People that come to our restaurant ask us why we don’t take the coupons and I tell them the truth.. Be nice to them and explain why and they will eat in your restaurant even if they don’t use the coupons. I hope this help. We need someone to protect us from these scams.

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e-squared
Rockwall, US
May 20, 2011 5:56 pm EDT

Here's what bugs me ... Often, when I use a restaurant.com gift cert, I always get a "Oh, you're one of those people" look from the waiter or manager which makes me feel like I did something dirty. That, unfortunately makes me NOT want to return to that restaurant.

But, on one case, the restaurant manager came to my table and welcomed me to their restaurant, asking me if it was my first visit. When I said yes, she began to tell me all about her restaurant and the weekly specials they had on certain nights, and some of their special dishes. It made me feel wanted and I'll go back there ... even without the restaurant.com gift cert.

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suzidalal
Chicago, US
Apr 29, 2011 3:54 am EDT

shut up you spic

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11:27 pm EST
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Restaurant.com MISLEADING

ATTENTION ALL RESTAURANT OWNERS AND MANAGERS:
IT IS VERY CRUCIAL YOU KNOW EXACTLY WHAT YOU ARE ENTERING INTO IF YOU ARE CONSIDERING DOING BUSINESS WITH RESTAURANT.COM! Please read contract closely and ask lots of questions. Do some research on them and you'll know what I mean.
I wish someone warned ME about them.

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J Carol Smith
Liberty, US
Jun 16, 2012 5:45 am EDT
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I purchased 3 coupons-2 @ $4 each one @ $20. When I completed my purchase, I could print the 2 $4 coupons but the one for $20 did not even show up.

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Shellin-Lin
Flushing, US
Jun 27, 2011 4:56 pm EDT

I wish had read your posting before signing on the paper with them they are a scam~ big scam~

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jbs3626
Kirtland, US
May 03, 2011 5:33 am EDT
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Screw RDC. Post a sign on your door and websight stating you don't take the coupons anymore and call it a day. If you piss off customers that use the coupons, oh well. They'll never be back without another coupon anyways. RDC is a profit eater

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9:49 pm EDT
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Restaurant.com Misleading advertising

BE VERY, VERY CAREFUL IN BUYING FROM THIS SITE. There is a slight possibility it may save you money if you are buying $100 or more in food from a restaurant. But see the minimum purchase bait and switch described below. Chances are that whenever you see a minimum purchase less than $100 in the description of a restaurant, your certificate will be printed with a minimum purchase of $100. Then add 18% tip and that it may not apply to anything but food and you may need a good calculator to see if it is saving you money.

Frequently a restaurant is advertised on its website with one minimum purchase but after you buy the certificate the minimum purchase increases to $100. Example on 10/24/10 Japanese Blossom in Chico CA is advertised with a "Minimum purchase of $35" but the certificate you buy has "Minimum purchase $100"

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New York2
Albany, US
Aug 22, 2011 11:16 pm EDT
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I am a restaurant owner. Unfortunately I have gotten involve with this scamming company, if I had known from the beginning how they worked I would not have even talked to them. They did not disclose any information about selling coupons or gift certificates to costumers, nor did they mention the fact that they keep all the money from those sales. According to the sales representative they wanted to put our name in their website for people to comment on it. This has caused us major economic problems since we are not getting any money from it. We tried to cancel, but they have REFUSED TO DO IT. THEY WON'T CANCEL AND THEY WANT US TO HONOR THE GIFT CERTIFICATES WHICH THEY KEEP SELLING FOR AMOUNTS OF 10 - 100 DOLLARS.

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5:13 am EDT
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Restaurant.com Scam at restaurant.com

Hello Friends,
Please dont buy gift cards at restaurant.com. I bought 8 gift cards to use at 501 W Garvey Avenue
Monterey Park, CA 91754
[protected]
Phong Dinh Restaurant
I and My family went there tonight 10/22/2010, they said: the gift card is no longer accepted. We paid the bill for $100/4 items. This is extreamly expensive and the food is 2222 bad, not fresh...
Again DO NOT BUY from restaurant.com SCAM!
Better dont visit PHONG DINH restaurant
You will bid your head after you eat there.
LQ

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jbs3626
Kirtland, US
Mar 16, 2011 7:25 am EDT
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RDC employeees love to smear the face of the usiness that no longer accepts the coupons. RD kept my restaurant on their websight for 2 years knowing that we did not acceot the coupons for more than 1 3/4 years. They are such ###

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mohicanito
La Canada, US
Oct 24, 2010 11:28 pm EDT
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You sound like one of those people who work for restaurant.com to smear restaurants that no longer accept their coupons. You also smeared that poor restaurant on Yelp. I can tell you are working for Restaurant.com, because all your negative ratings on Yelp are for non participating restaurant.com restaurants. And if you are a real customer, You suck! People like you never read signs nor place blame where it belongs. Phong Dinh Restaurant Yelp page clearly has a warning posted by the owners for no one to buy Restaurant.com coupons. Also, they gave you a discount, according to your yelp review, and that is pretty cool considering you probably already knew that they don't accept coupons there. Get a real job being productive, not smearing honest businesses.

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6:34 pm EDT
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Restaurant.com Restaurant.com Certificates

I just want to say that to actually complain about restaurant.com only indicates how stupid you actually are. That is a great program and there is NO scam involved at all. It is a simple and straightforward program. Everything you need to know about how to use the certificates or gift cards can be found on the website, if you can read that is. The only requirement is that you can actually comprehend what you read, its not rocket science people. First when you purchase the certificate it clearly states beside the price the restrictions that the restaurant itself wants placed on that particular certificate. It also states that you can only use 1 certificate per restaurant per month which means you can use a different certificate at a different restaurant each night just not the same restaurant in a 30 day period. Like I said its not rocket science it just takes people who can read and comprehend what is right in front of their eyes. Also, the certificates NEVER expire and you can ALWAYS call them and change restaurants for ANY reason as long as you have not used the certificate already. No, I dont work for them I just love their program and it has given me and my family a chance to eat at places we could never afford to eat. Naturally the idiots out there who always want something for nothing or who are not happy unless they are complaining about something are trying to ruin it for the rest of us smart people. So quit trying to get everything for free and learn to read!

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Worthless certificates
Clearfield, US
Feb 29, 2012 9:35 pm EST
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You are being shortsighted in the scope of your comment. There are more issues at stake here than not comprehending the terms stated on the certificate. In my case, I purchased 20 certificates. 13 of them are worthless because now, merely a few months after these "no expiration date" certificates were issues, the restaurants are refusing to honor them. That is 3 out of 6 restaurants in my case. I am initiating a charge-back to the credit card company, as there are no other restaurants we would be able to use and even if there were, it would probably be an endless process of exchanging and exchanging as these restaurants are deciding to pull out of the program. I did not get what I purchased, the ability to use my certificate at the specific restaurants I chose.

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BAD SERV-NEVER PURCH FRM RESTAURANT.COM
, US
May 18, 2011 5:32 pm EDT

you are so stupid, you work for this people, you like free things too, thats why you are here. dummy

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St.Joe,Mo.64501
, US
Nov 02, 2010 1:10 am EDT

Wheres the restaurants in the St.joseph, mo area mrs wise just curious Its a headache and a scam in the end not everyone wants a freeby but we sure cant pay the gas to drive all the way there and then get turned away cause the restaurant is not accepting

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9:21 am EDT
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Restaurant.com Restaurant.com is not a scam, it's the few small restaurant owners

restaurant.com is not a scam It's the few restaurant owners that give it a bad experience for a few consumers. Instead of paying for traditional advertising, owners allow a discount on their meals. You agree to let restaurant.com advertise your business and for them to keep whatever cost of the certificate the consumer pays as payment for that advertising. The consumer abides by the terms on the certificate, minimum purchase, exception days, etc.

And then you complain when people come into use them. Or you now decise to no longer accept them, worse yet after the patron has eaten and deman full payment. Instead of accepting the certificate happily, you provide the customer with a bad experience. Now the chances are nil that they will ever come back, worse yet they will tell others of their bad experience.

Ironically, bringing in new customers is the effect that this program is suppose to have on your business. But many small owners are short sided and it has the opposite effect.

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Melody Fields
Grants Pass, US
Jul 13, 2015 6:51 pm EDT

As a consumer, I bought certificates from Restaurant.com, but when I heard the complaints decided not to use them, I threw money down the rabbit hole, thanks to them. I received an email trying to recruit people to be Independent Consultants for Restaurant.com, and came here to read reviews, and hadn't realized which company it was until I again began reading the complaints. The entire site and business is just a sham for consumers and restaurants owners.

As for any restaurant.com shrills on this board, I can only say that there is no way that I am going to go into a restaurant not knowing how my family will be treated, or worse what kind of food we would be served. If I told management up front that I have a certificate, there could be food/service problems. If I presented the certificate after the meal, there could be payment problems.

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classactionlawsuittoday
, US
May 09, 2013 9:49 am EDT

Most consumers will go to restaurants looking for a free meal or just to complain.

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Mommy2Bree
Colton, US
May 09, 2013 9:23 am EDT

As a consumer, not restaurant owner, I'll say that I've used restaurant.com coupons a few times and think its a great incentive to find new restaurants in the area. Once in the door, it's on the restaurant itself to determine if i'll be coming back or not. If I get bad food or service then you're absolutely right, I won't become a regular full paying customer! However I've discovered one particular great restaurant that I never new existed and never would have known about were it not for Restaurant.com. And the r.com reviews I read for this place are fantastic... the only reviews I found for them anywhere on the internet I should add. I do agree that this is a system easily abused and that should change. You should not be permitted to buy a certificate for a certain restaurant more than once, as it's should only be an incentive to try something new. I also think r.com should maybe tell consumers that THEY keep all money paid for the cert - I didn't know that until I looked more into the company. In the end, I do plan to go back the the restaurant I spoke of as a full paying customer. Unfortunately the economy has hit me too so how often I eat out has changed (which I assume has a big effect of why the return rate of customers is low) but I've also spread word of mouth advertising for them which is the best form of advertising, right? A great restaurant can shine on restaurant.com i'd think... but if you're not a great restaurant that's a different story.

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AnnMarie13
sewaren, US
Feb 07, 2013 11:13 am EST

I think they need to restructure the whole business. I believe that in the beginning a new customer certificate would be wonderful so you can "try out" a new place. But once you've been there before just a small discount would be wonderful. I have to say that we have tried a few restaurants that we normally couldn't afford or that we had just not heard of before and there are reasons people don't go back sometimes. We had bad experiences at most of them, and the one we didn't have a bad experience at was just simply far away so it can only be a once in a few months type of place to go eat and believe me when we are happy with our meal we are more than happy to pay full price the next time we go. Running a mom and pop place today is very hard, with sometimes very little reward. The best thing to do if you want to increase service is to sit down with a business adviser, marketing expert, or even just someone else who runs a more successful business and talk through what works and doesn't work and how you can change things to increase business where it's needed. In the end, that one time investment will save you more than if you go the restaurant.com route.

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gbjordan
Greendale, US
Apr 17, 2011 8:54 am EDT

Hey jbs3626, you're mixing up the comments. My comment is below my name, not above it. Thanks.

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jbs3626
Kirtland, US
Mar 16, 2011 7:35 am EDT
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gbjordan you must obviously work for restaurant.com customers are pissed that they can't use the coupons we asked you not to sell and the restaurants look like con artists. Thanks for your 100% honest review praising restaurant.com I can not wait until you guys go bankrupt for causing all these restaurants commotion. Maybe when a contract is signed your sales reps should sign with OWNERS not Waiters or Waitresses or Hourly line cooks. You know your company conducts illegal business and knows our restaurants have the RIGHT to deny coupons. See you in court. I'm sick of my restaurant looking like a crook and being posted on your websight when 9 months ago I asked for you to remove my restaurant and logo from your sight.

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ScamAvoider
, US
Mar 10, 2011 10:17 pm EST

Restaurant.com is a blood sucking leech that misleads and bleeds dry independent restaurants. Most customers do not understand that restaurants are lucky to take 4 to 8% of total revenues to the bottom line even in good times, many have gone under in the financial crisis. Restaurant.com provides no legitimate source of advertising and the restaurant gets zilch back for all the free food and drink they give away. On top of that, it is typically regular customers who abuse the program by using dozens of them each week and never paying a reasonable price for the meals. The worst part is that Restaurant.com will not let you cancel the program once their misrepresentations become evident, so you are stuck taking more and more coupons because you cannot shut it down. After repeatedly trying to cancel, we finally had to threaten a $100k+ copyright lawsuit against both Restaurant.com and their internet service provier for contining to display our copyrighted menus and photos for several months despite our repeated objections. That was our only way to finally get rid of them!

Restaurant owners struggle every day in a highly competitive business in a down economy. If you want your favorite local restaurants to go out of business and all their employees to be out of their jobs, then keep on buying these ### sucking coupons.

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jcald3944
Cincinnati, US
Dec 26, 2010 9:43 pm EST

I too own a small restaurant owner and agree this is a scam against restaurants, we do a large lunch trade so I tried Restaurant.com to try an increase dinner trade making the coupon only valid after 4PM. Restaurant.com changed the terms to include lunch I was giving $25 worth of food away my lunch check average is $9.00 so 3 meals basically for free and having to turn away full paying guests. I am in the business to make money and earn a living not give food away for free. I also had Restaurant.com guests trying to feed a whole family for free, if thats what you want hit Golden Corral, others angry because they don't want to abide by the terms they bought the certificate for get angry at me not Restaurant .com. I wrote a letter to the president of Restaurant.com to complain about his company and asked him to not sell to the guests that refused to not abide by the terms and he didn't even reply.

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gbjordan
Greendale, US
Dec 10, 2010 7:21 pm EST

No Shirt, No Shoes...thanks for your insight. You're giving owners some advice here, and since I'm one of the two owners on this post, I'll assume it was directed at me. I didn't get roped in by a 'hard sell'. I was looking to drive traffic, and I didn't have the $$ flow necessary to do it. Trading COGS for guest traffic instead of $$ for guest traffic was what I got, and it was exactly what I thought I would get. The reason I made this post was because of all of the consumers complaining about the restaurants...why are the terms different for each restaurant? Why is the gratuity included? Why can't I get specials? Etc.

Here's my experience. I followed the rules and cancelled the program in writing 30 days prior to our anniversary. We continued to be listed on the site. Every gift certificate purchased from 6/09 until 2/10 had an expiration date 1 year from the purchase date (ex. Expires 12/23/10 except where prohibited by law). After 2/10, every gift certificate purchases stated on the bottom "This Gift Certificate Never Expires". R.com told me that "we didn't sell any extra gift certificates so, no big deal, and the expiration date was taken off because some states, like California don't allow gift certificates to expire." I asked if the 'except where prohibited by law' covered that, and he told me that it did, but they "changed it and let all of their customers know that some of the gift certificates will expire in 1 year." So, I'm left to piss somebody off that comes in with a gift certificate for my restaurant that says 'this never expires' because R.com supposedly let every one of their purchasers know that 'some restaurants have a 1 year expiration'?

With that said, I'll stand by my original post. The problem with Restaurant.com isn't R.com itself, it is the people that use the gift certificates. I'll argue that you can't compare the 'advertising' you get on R.com with traditional advertising. R.com advertising will drive more traffic in the short term, but its impossible to know what the long term benefits are. My experience is that a very small percentage of R.com guests come back as full price paying 'regulars'. That was confirmed to me by a R.com agent who told me that according to their studies less than 10% of their customers return as full paying guests.

So, as an owner, I'll tell you that R.com will generate unprofitable sales in the short term, and the long term gain in regular, paying guests probably won't be worth the extra COGS as compared to traditional advertising. If you do work with R.com, add every single one of those guests to your database, as it will increase the liklihood that they become your guests instead of R.com customers.

Jordan

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emen74
Rockville, US
Dec 10, 2010 3:12 pm EST

Being the holiday season, I bought a friend of mine that is currently unemployed a chance to dine out. I carefully read the restriction and it clearly stated "a $35 minimum purchase" which I AGREED to. I bought a $75 gift certificate and I felt $35 was reasonable for dinner. To my surprise, AFTER I purchased the gift, get the e-mail to print it, it THEN tells me "must purchase a minimum of $150 at the restaurant." After contacting their customer service they said I agreed to the restriction by checking a box, which I DID, but it isn't my fault the restriction I agreed to BEFORE buying the product is different to the restriction that appeared AFTER buying the certificate. An OBVIOUS SCAM. I now am trying to get a refund through them or through my bank. It's embarrassing to give a "gift" where the person has to buy $150 worth of food and they are unemployed. My Holiday shopping turned SOUR the moment I got scammed by restaurant.com

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Restaurant.com Gift Certificates

HORRIBLE, HORRIBLE, HORRIBLE.

What a great deal. Give someone a Restaurant.com gift card so they can pick a restaurant and go out for dinner on you... EXCEPT, they will still have to pay to cover the minimum to be able to use the certificate. Advertised as a great gift with no fees and no shipping, but for your recipient to be able to enjoy what you are trying to give them, they have to spend their own money.

This is such a horrible scam, especially for people who are not used to using this site and will be very confused by all the limitations put on them for times and days of use, changing policies, certain products that are not covered and on and on. Even for my wife and I who have used the site, as recipients, we were astonished at the limitations and the fact that the gift given to us still required us to spend money. AND, we could not use the additional 8O% off that we had earned ourselves with the gift we were given, we could only use that on our own additional purchases from them.

If you plan on giving someone one of these as a gift, DON'T, or don't forget to send them the money you saved buying it, else you are forcing the person you give it to to spend their own money also.

Anyone wanting to give someone a meal for a gift is better off contacting the restaurant itself and buying a gift card or certificate directly and having it sent to the recipient. Then you will not be requiring them to spend their own money to enjoy your gift.

We may continue using this service for ourselves once in a while, but it is NOT a service for giving a gift to someone else.
Gifts are supposed to be easy and not cost the recipients. Restaurant.com gifts are just the opposite.

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Michael Cervantes
Sacramento, US
May 12, 2010 12:42 am EDT

Do Not Buy this!
Restaurants.com is rip-off! If you purchased the gift certificates, like my wife and I did, make sure you read the fine print. Basically you'll find that the participating restaurants make you purchase minimums (which didn't include the drinks) and, oh did I mention they tack on a mandatory 18% gratuity BEFORE the discount?
I figured out I saved 4$, on a $70 meal-I had to purchase more food than I wanted. Buyer beware: save your money and don't fall for these phony discounts!

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Restaurant.com buyer bewart

You guys don't know how Restaurant.com works. I'll explain it from the standpoint of someone who owns a restaurant and works directly with them. Restaurant.com sells the Gift Certificates and keeps all of the money from said sale. Restaurant.com 'sells' their program to restaurants by giving them 'free advertising'. "We'll put you on our site, add your restaurant to our mailing list, and to our e-list and you'll see hundreds of new customers!"

The only money that the restaurant sees from these transactions is the money that is spent over and above the actual gift certificate. The reason many restaurants add an 18% gratuity is because you, the consumers, don't understand that when you're $50 bill gets reduced to $25 you should still tip on the $50.

This is also the reason that there are so many terms and they are different for different restaurants. The once a month rule is in place for the following reason: Restaurants don't make any money off of these except what you spend above the gift certificate. For example, you bought a $25 GC online for my restaurant for $2. Restaurant.com gets that $2. You come into my restaurant and spend your minimum $35. I add the 18% and take off the $25 from your bill. I gave you $35 worth of food and got $10 for it. You also tipped the server about $6.30. Factoring in the cost of the food, the cost of the server, the cost of the cook, and the cost of keeping the lights on in your booth, I made about -$1.27 on the entire transaction. Obviously not a good deal for me. We more than likely impressed you with our food, so you want to come back. If you can come back every day with a Restaurant.com gift certificate, I'll go out of business. If you want to come back every day but can only use a Restaurant.com GC once a month, you either come back in between and pay full price, or you wait.

To say that most problems come from the restaurants and not restaurant.com is completely false. In my experience, 95% of the problems come from the guests using the gift certificate. We as operators are put in a position every time one of you either didn't read the terms or didn't care and just wanted to take advantage of us. We either have to go with the 'customer is always right' and lose our balls, or we have to risk pissing you off and never seeing you again. What I've found in my experience is that you probably aren't going to come back without a gift certificate anyway, so we may as well piss you off and hold you accountable for reading a little bit. Here's what I see on a weekly basis:

Customer doesn't spend the minimum
Customer wants to use two restaurant.com coupons
Customer wants to use the 'gift certificate' with another coupon
Customer wants to use the gift certificate on a daily special that is already discounted
Two couples go to dinner, each has one
What is this 'service charge'?
Customer wants cash back for the unused portion
Customer spends $28, leaves the restaurant.com $25GC and $6 in cash in the book and leaves

We will not be 're-joining' Restaurant.com because for restaurants it is a profit eater.

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Update by gbjordan
Apr 17, 2011 8:52 am EDT

Hey jbs3626. I think you're mixing up comments. I'm an owner, definitely against R.com. My post is underneath my name. Thanks.

Update by gbjordan
Dec 10, 2010 7:33 pm EST

No Shirt, No Shoes...thanks for your insight. You're giving owners some advice here, and since I'm one of the two owners on this post, I'll assume it was directed at me. I didn't get roped in by a hard sell. I was looking to drive traffic, and I didn't have the $$ flow necessary to do it. Trading COGS for guest traffic instead of $$ for guest traffic was what I got, and it was exactly what I thought I would get. The reason I made this post was because of all of the consumers complaining about the restaurants...why are the terms different for each restaurant? Why is the gratuity included? Why can't I get specials? Etc.

Here's my experience. I followed the rules and cancelled the program in writing 30 days prior to our anniversary. We continued to be listed on the site. Every gift certificate purchased from 6/09 until 2/10 had an expiration date 1 year from the purchase date (ex. Expires 12/23/10 except where prohibited by law). After 2/10, every gift certificate purchases stated on the bottom "This Gift Certificate Never Expires"; R.com told me that "we didn't sell any extra gift certificates so, no big deal, and the expiration date was taken off because some states, like California don't allow gift certificates to expire." I asked if the 'except where prohibited by law' covered that, and he told me that it did, but they "changed it and let all of their customers know that some of the gift certificates will expire in 1 year." So, I'm left to piss somebody off that comes in with a gift certificate for my restaurant that says 'this never expires' because R.com supposedly let every one of their purchasers know that "some restaurants have a 1 year expiration"?

With that said, I'll stand by my original post. The problem with Restaurant.com isn't R.com itself, it is the people that use the gift certificates. I'll argue that you can't compare the 'advertising' you get on R.com with traditional advertising. R.com advertising will drive more traffic in the short term, but its impossible to know what the long term benefits are. My experience is that a very small percentage of R.com guests come back as full price paying 'regulars&'. That was confirmed to me by a R.com agent who told me that according to their studies less than 10% of their customers return as full paying guests.

So, as an owner, I'll tell you that R.com will generate unprofitable sales in the short term, and the long term gain in regular, paying guests probably won't be worth the extra COGS as compared to traditional advertising. If you do work with R.com, add every single one of those guests to your database, as it will increase the liklihood that they become your guests instead of R.com customers.

Jordan

Update by gbjordan
Jul 06, 2010 4:15 pm EDT

I'm the original poster. I notified Restaurant.com in writing that we would not be participating in the program when our 'contract' ran out (6/30/10). On 7/2/10 we were still listed on their site. Our 'contract' states that we are required to honor the certificates up to 1 year after the purchase price. I notified Restaurant.com that since they breached their contract with us by having us listed after 6/30, I would not be honoring these certificates at all any longer. We have it posted on our website, on our facebook page, and on our specials board at the entrance. I have had one guest complain.

Now, for restaurant owners who are involved with this company...I've found that a very small percentage of Restaurant.com customers have become regular full price paying customers. With that said, as an owner, you do have access to the email addresses of every person that bought one of your certificates. Use them. I have added over 300 emails to my customer database in hopes of converting these guests into regulars.

Jordan

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J Pod
03431, US
Jun 06, 2013 10:16 pm EDT

Wow, I'm sorry all you restaurant owners are loosing money on this. I recently used points I had on my visa extras card to get gift certificates to use at Restaurant.com. I don't mind paying the gratuity on the full price of the meal. I personally try to correct EVERYONE when they try to cheat on the tips, those people suck. But I am always generous with tips. Anyway, I went on the restaurant website to redeem the certificates I got with my points and purchase these discount certificates for restaurants I thought my son and his girlfriend might enjoy trying in their area. You see they are moving south and don't know the area well, so I review the restaurants listed, picked a couple that got good reviews from Yelp and obtained them. Since they are moving, they will be on a tight budget for at least the first month till they get settled. They will be making plenty of money with the new jobs they got but I expect that they WILL be repeat customers after they have tried these establishments. I thought that was a great way to bring in business for those restaurants. If they are worth trying then my son and his girlfriend will be back but they wouldn't use Restaurant.com to buy certificates before they go. Anyway, the website DID serve a purpose to bring in business for the restaurants I picked anyway. I picked ones that fit their taste buds. P.S. I will be sure to remind them to tip on the full price. LOL

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New York2
Albany, US
Aug 22, 2011 11:40 pm EDT
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I am a restaurant owner. Unfortunately I have gotten involve with this scamming company, if I had known from the beginning how they worked I would not have even talked to them. They did not disclose any information about selling coupons or gift certificates to costumers, nor did they mention the fact that they keep all the money from those sales. According to the sales representative they wanted to put our name in their website for people to comment on it. This has caused us major economic problems since we are not getting any money from it. We tried to cancel, but they have REFUSED TO DO IT. THEY WON'T CANCEL AND THEY WANT US TO HONOR THE GIFT CERTIFICATES WHICH THEY KEEP SELLING FOR AMOUNTS OF 10 - 100 DOLLARS. WE Also tried to cancel the sale of certificates that were higher than 25 dollars and to post in the website that the restaurant was not accepting them because of problems with restaurant.com and the website canceled our ACCESS to the account. THEY WANT THE RESTAURANT'S COSTUMERS MONEY NO MATTER HOW THEY DO IT.

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I Don't Care
overland park, US
Jul 23, 2011 11:46 pm EDT

You discuss the mandated 18% "gratuity" which apparently you put in your pockets and expect that the customer tips on top of that? Wow... I'd hate to work for you. You talk about how all the customers don't read the terms and conditions and then gripe about how you're getting hosed by restuarant.com. Sounds like you didn't read (comprehend) terms of your agreement with restaurant.com and details of the program. Point fingers at others that (might) have the same failings as yourself and pocket the gratuity meant for the waitstaff: world. class. [censored].

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Fivestar Mike
Woodstock, US
Jun 01, 2011 6:47 pm EDT
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Do any of you restaurant owners feel that you've been harmed by restaurant.com? Have they failed to cancel your agreement after you followed their cancellation procedures? Have they attempted to bill you for 'outstanding certificates' after you've been out of their program for some time?

We are assessing interest in participation of a class action suit against restaurant.com at this time for issues such as these and more.

If you are interested, please contact me via email at info@canstaqueria.com or by phone at [protected]

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pegitom
RPV, US
May 20, 2011 5:59 am EDT

I too am a restaurant owner in the Los Angeles, CA area. I must say, I feel a little better reading the posts from restaurant owners about their frustrations with restaurant.com. I concur with most of the comments made, although we have been really fortunate in that most of the people read the fine print and understand the restrictions. Of course, we get the few people that create an arguement, but we just show them on the gift certificate where it has the restrictions. I was mostly pissed at restaurant.com because the sales person would tell us one thing, then when we tried to make some changes, the "partner relations" department would say something completely different. For example, the sales person told us that we could restrict the # of days to honor restaurant.com to any time after the first 90 days of being involved in the program. After the 90 days expired, I called the sales person to tell him that we only wanted the GC to be valid Monday - Thursday as our busiest days are Fri/Sat/Sunday. I was so surprised to hear that we "had" to offer the coupons at least 5 days a week. Nowhere in the agreement does it say we would have to honor the GC on any # of days. We also wanted to change the minimum purchase from $35 to $40. I had to call about 6 different people at corporate, and pretty much had to threaten legal action in order to get this changed. It took about 5 weeks for them to make that change after they finally agreed to it.

After all of this disappointment, I decided to send in my notice to cancel my restaurant.com listing. Buth then I had an epiphany. Every restaurant.com customer that came in, I offered to sell them a $25 gift certificate for $10 (same deal as restaurant.com). There would be no restriction as to whether it was dine in or take out, I sweetened the deal by reducing teh minimum purchase from $40 to $35. As a restaurant owner, we get the $10 that normally would go to restaurant.com and on top of that the $10 delta from the gift certificate vs. minimum purchase. Customer doesn't lose anything because they are getting the exact same deal that they would normally get at restaurant.com. So far, this has worked really well. I sent out an e-mail to all of the people who purchased a gift certificate from restaurant.com and we've received pretty good feedback. Basically restaurant.com is doing all of the advertising to drive in some new customers, and then we are converting them to our gift certificates.
Fight the Power!

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jimbrown
DC, US
Mar 18, 2011 6:58 pm EDT

does anyone know how a restaurant can cancel rdc without a lawyer
called them and told them but they still offer coupons

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VTConsultant
Milton, US
Feb 28, 2011 2:21 pm EST

I completely understand the restaurant's position, but having recently tried to redeem a $25 Restaurant.com "coupon" and had it refused by the merchant in question (Shelburne Steakhouse, in VT) for the reason that "we aren't accepting them anymore because we don't make any money from them" (versus any issue where we didn't read the fine print carefully) we were just blown away and much angrier at the restaurant than at Restaurant.com, scam that they might be. Note that the restaurant has no mention of this policy on their Website, just on a printout at the hostess stand.

For context, my wife and I eat out quite frequently and tend to be very regular customers at our favorite establishments. Our typical bill (before gratuity) is $75 - $120, and we tip a straight 20% on top unless service is awful. We also rarely use gift certificates, unless they are given to us. The restaurant in question is a new one in our area we had not yet tried out, it's right across the street from my wife's offices, and my own little sister recently started working for them. If the food was good, we would be back all the time! When we were told that the $25 coupon we had (which we had been given as a "thank you" by a friend) would not be honored because the restaurant doesn't make money from them, we could not believe it. We shouldn't be responsible for the restaurant's poor decision to do business with a bad merchant. Based on that experience, they not only lost two individual customers, but also two large business accounts (my wife's firm and my own), and we are telling everyone we know about the experience and warning them away, both from Restaurant.com, but also from the restaurant because of their very poor handling of the situation.

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jarthursmith
Bluffton, US
Jan 24, 2011 11:13 pm EST
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It's very interesting how the restaurant owners continually complain vehemently about RDC but these same restaurants NEVER identify themselves. As I've said repeatedly, as a consumer, my husband and I have discovered some wonderful restaurants by using RDC and we DO return to these restaurants WITHOUT A COUPON! We've also recommended and taken some of our friends to these newly discovered restaurants and have NOT always used coupons. So, to begin with, your observations are NOT accurate (at least as far as our family goes) and, also... people filing complaints should check spelling so at least these unhappy restaurant owners appear to be somewhat familiar with proper use of the English language.

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jbs3626
Kirtland, US
Jan 24, 2011 9:14 pm EST
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RDC has cost my restuarant thousands of dollars in COGS. My restaurant is no longer listed on rdc ever since I had an attorney take on the battle to be removed from their websight. This was the worst mistake any restuarant owner could make. The clientel are not faithful customers. I have never seen a rdc customer come back to my restuarant without a coupon. Actually I have never witnessed a rdc customer spend more than ten bucks over the minimum purchace. I am at my restaurant all six days a week so I can make my "witnesses" honest. I've dealt with so many hassles from the rdc customers since they choose not to read the terms and follow the rules. RDC costs a fortune and I wouldn't be surprised if they lied to me and sold more than one coupon a day for my restuarant. One friday night when we were participating with rdc we had 50+ tables booked in our 28 table capacity dining room. It was a nightmare! 34 tables were cheap rdc customers spending the bare minimum. Full paying classy customers were forced to wait long for their table to be ready which was not fair. I gave out over $1, 100 worth of goods to the rdc customers and none of them have come back without a coupon. Overal rdc cheapens the image of an upscale restaurant and eats profit. It's better to have low covers and control your operational costs than be booked with cheap customers and raise your operational costs.

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No Shirt No Shoes
, US
Nov 14, 2010 3:01 pm EST

I am a consumer and have been using gift certificates from restaurant.com for many months. I follow the rules and have never had a problem. I was curious about the perspective of the restaurant owner, so I came to this site. I just have a few thoughts:

1) I am not surprised that some restaurant owners have entered into a contractual arrangement with restaurant.com without understanding the terms of the contract. There is no excuse for entering into any contract without understanding the terms. There are many attorneys and CPA's out there who offer reasonable rates that can review the contract before you sign. Falling prey to hard sell tactics is not an excuse either.

2) For financial reporting purposes, each restaurant.com gift certificate transaction should be recorded at the full value of the meal provided. The offset should be recorded as an "Advertising Expense". That way a restaurant owner can track the expense and compare it to the annual advertising budget. If the expense is what you would have budgeted anyway, then you will balance correctly. If not, then you may have to cut back on other forms of advertising until your contract expires. If your total revenue is in excess of what you had budgeted as a result of using restaurant.com, you may have a favorable experience. The secret is to track the results of any form of advertising. If you can't track the results, what is the point?

3) I understand that many states, if not most, impose a meals tax. I am not suggesting that the restaurant owner pay the tax based on the grossed up transaction if it is not required by the taxing authority.

4) I notice that when I go to the restaurant.com site, that some restaurants are "out-of-stock" with regards to certificates. This is obviously a control mechanism to protect the restaurant owner from unlimited risk.

5) I noticed that some very reputable web sites have mentioned restaurant.com and recommended it to consumers, particularly in this economic environment. I know there are many scams out there, particularly for credit counseling and other services, taking advantage of desperate individuals. This does not appear to be one of them.

For what it's worth...

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Restaurant.com unauthorized sale of discount coupons

This company sends representatives that hard sell a restaurant into "trying out" their website coupon sales. I was told by the sales rep that if it didn't work out for us, I could cancel at anytime. When he stopped by to try to re-up our participation, I told him that I wanted my restaurant to be taken off the site immediately and to sell no more coupons. He told me "NO Problem, he would immediately have it posted as "Out of Stock" and we would be removed ASAP". That was on Jan 8th and today--Feb 24, the restaurant is sill on the website and they are still selling coupons, that we will not honor. Restauranteurs beware!

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Office Depot-upset customer
Las Vegas, US
Oct 21, 2011 12:01 pm EDT
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In this economy, restaurants need to be aware that people are looking for value.
If you choose to alienate your customers, trust me you will loose!
Rest.com is a great company that offers value!
Why don't you give the people what they want instead of what you want!
Isn't that what a good business owner should do?

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KyRestaurant
, US
Jan 19, 2011 8:40 pm EST

Our experience with restaurant.com is similarly bad. It may not be an out-and-out scam, but outright misrepresentation on the part of restaurant.com makes it damn close. This company basically blackmails a restaurant into honoring deceptively marketed and financially crippling discount coupons. The alternative is alienating your customers. At the very least we intend to post a notice on our door that we will no longer be accepting restaurant.com coupons as of the date we can "officially" cancel with them (around 5 months from now). Hopefully this will serve as a deterrent to customers with these coupons. If anyone has a personal story on how they ended this blackmail before their "contract" ended, please share.

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Yamaha_Chef
Hamburg, US
Jan 05, 2011 8:12 pm EST

I have had a very similiar experience. My question is how do I stop their scam without hurting my business?

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soozeeq12345
Cuyaoga Falls, US
Dec 16, 2010 3:27 am EST

We own a small Mom & Pop and we had a heinous experience similar to the ones above. After 10 years - between the economy and weather and Rest.com, we're close to the breaking point. Rest.com told us it was ninety days from when we asked them to stop, which was Feb 15. They continued to sell them at $2 on a $25 and we kept up our end of the bargain and stopped accepting them on May 15. Today is Dec 15 - and we got 2 within 5 minutes of each other. RESTAURANTEURS BEWARE - even if you have it in writing, NO ONE represents you when it comes to these people - stay away! Plenty of other ways to do it besides this scam. (No - we explain that they're scammers, and if they sign up for our e-mail, they'll get even better coupons - but not $2 for $25...)

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Stacy Griffin
27101, US
Aug 19, 2010 10:42 am EDT
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My restaurant just signed up on June 9, 2010. Sounded good at the time as a way to get new customers in the door. After a few weeks, we were being flooded with these rest.com gift certificates, with a total of $2890.00 of "give aways"in the first month. Its like this...if customer spends $36.00 for their total bill, my restaurant receives $12.00! We are losing money! The only one benefiting from this is the customer and Rest.com. When I called my sales rep to complain, of course she would not call me back. Then finally got a call from corporate office who said you cant make changes within 45 days & suggested limiting the amount being sold to an average of 30 per month, sounded reasonable.Why was I not told this upfront? I asked that they quit selling them since they must of sold 200 the first month to try and help alleviate the financial burden this is causing my company. Less than 9 weeks into the program my restaurant has given away over $5000.00 of free food and alcohol! The biggest fraud is being told by the perky sales rep that a customer can only use their coupon once a month.Really? then why can a customer buy 4 at a time? How can a restaurant police the customers to abide by this when you serve 400 people a day...impossible, , , and yes customers do use them whenever they want and we cannot control it. We are done with this company! I will contact the BBB about the fraud on our end and maybe for all you other restauranteurs who feel scammed by them, maybe a class action suit will get their attention !

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SursumTX
Manchaca, US
Jul 10, 2010 8:50 pm EDT
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Our experience was similar -- sales rep said we could cancel anytime but the fine print is 30 days written cancellation.

Because it doesn't cost them a thing after they post the information, the deep discounting is no skin off their nose, and yes, it DOES cheapen the customers' perception of the business.

There are lots of other opportunities for flash sale type things, like Groupon, where the restaurant gets a % (usually half) of what the customer pays for the certificate.

I seriously doubt we'll do Rest. com again, ever.

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bus
San Francisco, US
Jul 09, 2010 9:28 am EDT

I'm having the exact same problem. The salesrep told me I would have 90 day trial and can cancel anytime. How did you solve it at last?

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SursumTX
Manchaca, US
Jul 04, 2010 10:59 am EDT
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Had similar experience. Worse yet, they discount the certificates so deeply sometimes -- like $2 for $25 -- it cheapens the customers' perception of the business.

If they were more transparent and shared the $ that the customers spent, it might make sense.

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Restaurant.com Rejected certificates

Restaurant.com certificates used to be a great way to save money. Sure, you must read the fine print. A minimum purchase is required and many have specific days that are blacked out. It has saved me some money, however I have had several certificates refused at the restaurant. They've just decided to no longer except for various reasons, apparently there is a fraud problem with these certificates, so it's hard to fault the restaurant. Restaurant.com says you can exchange an unused certificate for another, but it's a huge hassle. I don't know the solution, I'm just saying BE CAUTIOUS. Read the fine print and don't let certificates get close to expiration (1 year from purchase) so you'll have time to exchange if refused. Because the customer service at R.com is like most companies and pretty much non-existent.

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Restaurant.com Certificates

I am really surprised to see so many complaints about Restaurant.com. I have purchased dozens of certificates from them and never had a problem. We have gone to many new places we would have never tried without the coupon. I have never had a restaurant reject the coupon. I was able to see all of the terms and conditions before I made my purchase. I think this is a great service and I am very happy with them. The only time I've ever regretted my purchase was with one restaurant that is in a shady neighborhood. But that is not restaurant.coms fault.

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Brila
Prairieton, US
Nov 27, 2009 7:08 pm EST

I have a complaint- I bought a certificate that said 25.00. The restaurant did not take the full 25.00 off they took the less entree off (22.00) then they put on 18% tip on the full bill INCLUDING tax which was 72.00. In any other situation you tip PRIOR to tax especially since tax is at 8.75% tax it ridiculous! When I called restaurants.com to complain the certificate states 25 they simply said not our problem call the rstaurant.

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Restaurant.com - FRAUD

If you are a restauranteur, DO NOT USE this scam of a a company. They sell more than authorized to and are very difficult to contact for resolution.

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Restaurant.com Consumer Fraud

They offer discount certificates for restaurants. I bought three $25 certificates for a local restaurant which I like (Regatta Bar & Grill in Syracuse, NY). It provided a $25 discount; I only needed to spend $35 to qualify for the discount each time. We tried to used one of the certificates for Brunch on Mother's Day Sunday and the restaurant refused to honor it. Even though my certificate allowed me to use it for any meal and holidays were not excluded, the restaurant changed the terms of use after my purchase (I now could only use it for dinner on a non-holiday and I had to spend $50 to qualify for the discount).

I am upset because I did not get the $25 discount for brunch. When I complained to restaurant.com, they said the restaurants can change the terms any time they like (although this is discouraged). Restaurant.com said I should call the restaurant before I go to make sure they are still honoring my coupon under its original terms.

This is nothing but consumer fraud. Restauant.com website does not disclose that the terms of the certificates can be changed at any time. The site says that the certificates are good for one year and come with an unconditional guarantee.

Restaurant.com gave me the opportunity to obtain $25 certificates for a new restaurant, but I think that I am pretty much done with this company. What a turn-off to find out that the restaurant can change the terms of previously issued certificates at its whim.

To make matters worse, I had another certificate for a different restaurant (Rocco's Pizza in Rye, New York). We tried to use the certificate in May 2009 and the restaurant said it no longer particpates in the program at all! We still had 8 months left on the one year certificate.

These certificates are good when they work. However, beware! The restaurants can refuse to honor the certificates at their whim. Restaurant.com will not give you the money you lost (i.e., the $25 discount for your meal).

I would NEVER give one of these certificates as a gift again. Can you imagine how upset the gift recipent would be if the restaurant refuses to honor the certificate?

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stockball2000
McDonald, US
May 07, 2010 10:43 am EDT
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I had purchased a certificate for a restaurant which stopped participating with restaurant.com, and I was allowed at no charge to change the certificate to my choice of other participating restaurants. Just ask the restaurant beforehand if they're still honoring the certificate, and you won't get stuck paying the extra money.

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Lv2Travel
, US
Feb 23, 2010 10:50 am EST

In December 2009 I purchased 4 gift certificates from Restaurants.com. Two for $25 each off on a $35 meal at Quick Kabob in Westminster, Ca. When we attempted to use one of them, the owner or manager said the minimum price had been raised to $50. I advised them that they were breaking a contract. They did not seem concerned.
I will contact Restaurants.com and ask for a refund for all 4 certificates, and if that does not work, I will ask VISA to reverse the charges.

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Restaurant.com Terrible place

I have emailed them and reported them to the BBB. They are a scam. I purchased a $100 certificate and then had to spend $200, plus buy the certificate, total would have been $140 for $200 restaurant bill. That is worse than a 50% off Entertainment coupon. But the restaurant wouldn't honor the coupon. Also on the website it read minimum purchase was $35 not $200.

When I went to get my money back they emailed and replied NO REFUND - their words exactly: To complete an order, there is a box that needs to be checked off that states 'I have read and agree to the restaurant terms and conditions merchant terms and conditions and applicable restaurant restrictions So read the fine print! BUYER BEWARE!

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fotz
Davison, US
Dec 20, 2011 4:35 pm EST

I have never purchased a coupon but have read through a lot of these complaints and it looks like the restaurants are the ones really getting ripped off here. To put a restaurant on a list without the owners consent or leave them there when they have asked to be taken off is dishonest. Looks like the problem has been exasperated by cheap, stupid people buying these coupons (Geez you want to save 90 pervent and then not tip the servers!?!) -- between those two things no wonder there are a lot of problems -- sounds like too big a pain in the ### for my money and time -- I refuse to make phone calls on my own time because the people I bought the coupons from are dishonest -- count me out

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pfri
Northbrook, US
Jul 13, 2010 3:18 pm EDT
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This person obviously did not readtthe terms and conditions. I have used restaurant.com several times, with no problems. It seems that some people think that restaurants should simply give free meals, with no conditions? I think that when you can get a $25 coupon for only $2 (with the 80% off code), then it is more than fair for the restaurant to have a min order of $50 and exclude alcohol. After all, I just got a $23 discount on a $50 meal. In fact, I almost feel bad - like I am getting too good of a deal.

And - for those of you who don't tip their servers on the entire amount - shame on you. You should just stay home and cook/serve yourselves.

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lah lee lah
Asheboro, US
Mar 12, 2010 9:37 pm EST

I am looking into using this service for the first time and have just discovered that there are radio buttons in the screen where it lists participating restaurants and shows the coupon values each restaurant will accept and under what conditions. The conditions change according to the face value of the coupon, you have to click on the button next to the specific coupon you are interested in to see minimum purchase amount.

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EatCheap
, US
Nov 18, 2009 2:16 pm EST

I have been using Restaurant.com for discount coupons for almost 3 years and NEVER had a problem! I even had a coupon for a restaurant that went out of business and got a new $25 certificate. I've used them in NY and Florida and as long as you - read and follow the instructions - they work great!

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Swannyo2b1
Pennsauken, US
Apr 08, 2009 12:42 am EDT

Can you explain why they required you to spend $200 to use the certificate?

Did you show it prior to ordering?

Whats the name of the restaurant? Expose them

I think they sign on for the advertising aspect...but maybe arent ready to honor the discount?

Curious

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Kim
Clay, US
Feb 20, 2009 10:31 am EST

The problem is that you didn't read the requirements to use the coupon - not that restaurants.com shafted you in any way.

If the restaurant didn't honor it for some reason *outside of the terms of the coupon* then you should contact corporate headquarters of the restaurant.

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Restaurant.com Hidden expenses & restaurant denies coupon

Hidden expenses not shown until you pay for and print the online coupon. I had to type out what is on my certificate so that others can see BEFORE they make a purchase from Restaurants.com. They sure do not make it easy for you.
-----------------------------------
Certificate # XXXXXXXXX
Date Purchased 01/01/09
Validation Line: 1888-905-GIFT (4438)
Or [protected]
"DO NOT CALL validation line unless you are a restaurant owner or employee. Calling the above number will INVALIDATE your certificate"
**********my thoughts...is this a Threat? wow! there is no number ON the coupon for the purchaser to call... you have to go back to the website and look it up... what good does that do when the restaurant isn't ACCEPTING the coupon?**********

Special Instructions: Valid with a minimum purchase of $35. 18% gratuity added to pre-discounted check amount. Excludes alcohol.

The issuing of the restaurant credit is at the sole discretion of the merchant unless otherwise required by law. *** um, did they not agree to this coupon, or what?******
Void to the extent prohibited by law. ***** whaaaat? I pay for this and then it might be worthless?*******
Gift certificates can be exchange for Restaurant.com Gift Certificates within 90 days of purchase date.
No cash back on gift certificates **** meaning they will NOT give you your money back if you are dissatisfied?****
*****the following is understandable, but important to be aware***********

Limit one (1) redemption per party, per month, per restaurant.
Limit one (1) gift certificate per party even if seated at separate tables, and recieives more than one check.
Not valid with other promotions, coupons, or other certificates.
Valid for dine in only unless otherwise stated.
______________________________ now for my story...

I bought a 'coupon' for $10 using Paypal (for protection, thank God) good for a $25. After checking my email, I found the link to PRINT my coupon and only then saw that I had to SPEND $35 in the restaurant in order to use it.

The restaurant is one we frequent often and the staff knows us fortunately. It's not an expensive restaurant but we knew the food was good and thought... oh well... it's ok... even though we now have to actually shell out NOT $10, but $20 to use the $25 coupon.. we ordered 2 softdrinks, 1 appetizer, 2 entrees and 3 desserts (one to take home with the other leftovers we thought) just in order to get the bill high enough to USE the coupon.

Then we went to pay and the staff had never heard of nor seen this type coupon before. I decided to call the phone number on the coupon and then noticed the line that said I would be INVALIDATING the coupon if I did... so quickly I hung up and asked the staff to call instead. The two staff members poured over the coupon thoroughly and called one of the owners and he also had never heard of this coupon or website. I was put on the phone with the owner and he said it could not be used until he talked to his partner. I gave him the phone number listed on the coupon as well as the validation code on the coupon and insisted he call right away to verify, as I would wait. We had already spent more than we expected to pay, then PLUS the $10 to restaurant.com. what a ripoff... then I read the fine print that said we couldn't get any money back anyway... I was starting to get upset and my fiance was getting ticked off the longer this took.

But we waited to hear back ... this took about half an hour in total. The owner did call back and he told his staff to go ahead and accept the coupon as he wanted the copy to look over and let his staff know he "had a problem with restaurant.com as he had never SIGNED anything with them". Thankfully they knew were were repeat customers and wanted us to not be upset with THEM.

Suffice it to say that it caused stress on us, and with the hefty tip for their troubles, we still had out of pocket expense of about $30. I don't fault the staff... they were understanding. The owner ended up only making about $10 on the whole deal for a $35 meal. It turns out that the TEN dollars I paid goes to RESTAURANT.COM... the restaurant only makes the $10 on the back end (since you are forced to spend 10 more in order to use the $25 coupon) and the loss of $25 dollars ends up being an advertising expense for the restaurant. Maybe that's not a big deal to large chains.. but for small restaurants I think it sucks.

I highly recommend NOT buying anything from this company UNLESS you went through Paypal... (for protection that they don't get a hold of your credit card number.. now they DO have my email so I'm expecting potential spam now after this experience)... and EQUALLY as important... I recommend CALLING any prospective restaurant you MIGHT like to try out using one of these coupons before you BUY one from Restaurant.com. Lastly, only buy ONE coupon to try it out for yourself FIRST.

I hope this helps someone else before they feel scammed. It was NOT a pleasant experience, but one I will not repeat again.

Also be forewarned about the possible unauthorized charges if you should use a credit card to pay. I called Paypal to put a note on my account should it happen to me. I've read that a company called Shopping Essentials Plus might get a hold to your credit card and start billing you monthly, starting the month after you buy a coupon at restaurant.com in the amount of $14.95. I alerted Paypal and they say it won't happen to me after they looked at my account. I hope not, but at least I learned beforehand from THIS website to watch out for it. Thanks for reading and don't be a troll. If you have something negative to say to ME, then explain yourself fully please. I DID scan over the fine print before buying from the site, but they obviously don't make it easy because they seem to intend to scam people AND the restaurant owners.

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Michele Miller39
, US
Oct 18, 2016 9:48 am EDT

Sesame house restaurant should be removed from restaurant.com, very poor customer service, didn't want to accept the $25 e gift card and told me my code was invalid

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Just Mom
, US
Nov 08, 2015 8:26 pm EST

I've bought and used MANY certificates and E Cards from Restaurant.com; and have never have a problem! If I change my mind after I buy the certificate, I just go to the website and exchanged it into an E Card and then use that to buy a different certificate. No problem. Those who gripped about being surprised at the amount they had to spend above the face value of the certificate did NOT take the time to read what they were purchasing. It's Not hidden in small print off in some far away location either! It's right there it front of them-I don't know how you can possibly miss it! It's right there next to the button you click to purchase the certificate! Here's a tip: I also have always Called the restaurant First Before I went there to check and make sure that they were still accepting the certificates. This can avoid a lot of your problems in the first place! I'm 67 years old, and I don't have a cell phone, plus I don't even have a car. What I do have is "Common Sense"! Come on people, quit your multi tasking and take the time to use yours!

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scheadhunter
, US
Aug 16, 2011 8:35 pm EDT

I redeemed Coke Reward Points to get a $100 Restaurant.com credit. Before I redeemed my points, I looked at the list of participating restaurants and found one in particular that I wanted to visit. After redeeming my points and getting an access code to Restaurants.com, the restaurant I had chosen doesn't appear in the participating restaurants list anymore! I called the number on the Restaurants.com website only to be told that they are limited as to the number of certificates they can offer per restaurant. I wasn't very happy about this as I had to redeem 1, 000 coke reward points for this $100 credit, but I decided to choose another restaurant. We were going out of town for the weekend - about a 3 hour drive - so I decided to see what was available in that area. I chose a restaurant on the list and redeemed $25 worth of my $100 credit (because it stated you had to spend $35 to use the certificate and we had never been to this restaurant before - therefore, I did not want to redeem the whole $100 credit) I had my husband, son, one of my son's friends and another guest with me and we went to the restaurant. Thank goodness I showed the waitress the certificate BEFORE we ordered! She informed me that they no longer honored the certificates and they had been contacting Restaurant.com since January of 2011 telling them to take them off of their list, but they had not done it yet. I bought the certificate on August 9th, 2011 and tried to use it on August 14th, 2011. It was quite and embarrassing event as it happened in front of my guests. I did call the number on the website again and told them what had happened and they issued an "exchange" credit to my account. I did find a couple of local restaurants on the list and I called them before I redeemed my credits, just to be sure they accept them and to verify if there were any "blackout" times that the certificate could not be used. I'm certainly glad I did not actually spend my money on this website. I would really have preferred to get my coke rewards points refunded to my account than use these certificates. To me it's a type of false advertisement. There is nothing that tells you BEFORE you redeem the coke points that you have to spend a minimum amount of money to use the certificates. Only after you redeem the points and try to choose a restaurant is this information revealed. Lesson learned.

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lalala007
saint joseph, US
Mar 19, 2011 10:37 pm EDT
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wow thats all i can say i currently use the website all the time. i think you guys just dont know how to read how can a company get info from a rest with out there knowlege are they just gonna grab a hat and pull a rest out. you obivously have no idea what the hell your talking about tho. so keeping on thinking that ill use rdc all the time for you :)

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lah lee lah
Asheboro, US
Mar 12, 2010 10:18 pm EST

Oh, I forgot to add this: The current website does state somewhere that you have to present the coupon before ordering your meal, so maybe that could have saved you some hassle and expense. Again, this is kind of standard practice, most stores do want you to present the coupon before ringing you up. Sorry it happened to you.

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lah lee lah
Asheboro, US
Mar 12, 2010 10:12 pm EST

Thank you for the tip about using Pay Pal to avoid spurious charges, I will try that if I decide to purchase. I also agree with your suggestion to call every eating establishment before printing out their coupon to confirm they are still participating and the terms of use. I just called up nine restaurants in my area to check and see whether the terms listed for them on the website matched the restaurants' actual policy. For six out of nine the terms matched exactly, in two more the terms were a match but the website had failed to list some detail, such as not being available to use on a holiday or for the Sunday brunch. One out of the nine restaurants was in the middle of relocating and didn't plan to use the program again once they reopened, so the website information was out-of-date and erroneously showed the restaurant as participating when in fact they were not.

Many of the complaints I'm reading about the service seem to be based on not having fully read or understand the terms, for instance, not realizing that coupons of different face values require different minimum purchases. It took me a while of perusing the website to realize that the restaurant listings have radio buttons next to each coupon value for that business, and the conditions change depending on which button is selected; I can imagine this detail has been overlooked by other people as well.

Your story about the confusion at the restaurant where you went with your fiancé is one of those which gives me greater pause, in that the restaurant for which you printed a coupon apparently hadn't even agreed to participate. I don't know quite to make of this story and I wish I had more information about how such a thing could have happened.

Thank for you typing in the details of your printed coupon. I don't know whether the website has been recently improved in response to complaints or whether I am just more thorough than most people in reviewing the site, but most all of what was on the coupon is already on the website in some form. For what it's worth, "Void to the extent prohibited by law" is standard legalese. It just means that if for some reason in some jurisdiction the use of the coupon would be illegal, then it can't be used. Probably a non-issue.

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goodtimes
Beverly Hills, US
Apr 04, 2009 12:02 pm EDT
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I have to agree, the terms are very clearly spelled out and I always take the time to think about 1) how much $$ I think I will be spending at the restaurant to determine which level of coupon to buy since EVERY coupon requires a purchase in excess of the coupon value, and each required purchase order is clearly stated, and 2) what meal I plan to eat at the restaurant since some restaurants have add'l limits on usage, like dinner only or not valid for alcohol purchases, etc. Again, though, those stipulations are clearly stated prior to purchase. If you are able to use a discount code, slickdeals.net usually posts one every month, to get an add'l % off the cost of the coupon, like 60, 70 or 80% then you can purchase a restaurant.com coupon for a few bucks. I bought a $25 coupon for $2. I felt that even if I didn't ever end up using it, the cost to purchase is so low it's worth it to just go ahead and buy it. I did end up using it and the overall meal was still expensive, esp since it didn't taste that good, but at least it was $25 less than it would have otherwise been, which is good when you don't know whether the food quality will be good or not.

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Kim
Clay, US
Feb 20, 2009 10:38 am EST

The terms of the coupons are available before checking out. There is no scam here - you guys just didn't read the terms before buying... EVEN THOUGH YOU HAVE TO CLICK A BOX STATING THAT YOU HAVE READ AND UNDERSTAND THE TERMS PRIOR TO CHECKOUT.

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boxman001
Springfield, US
Feb 16, 2009 9:35 am EST

This happened to me too and I should have read scam websites first because I did not find out that I have to spend $150 to use my $75 certificate until after I bought it. I read the frequently asked questions on their site and I found nothing about this, but it was crystal clear after I paid them. This is very deceiving indeed.

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Restaurant.com Customer Service

I have been ordering from Restaurant.com for the past several months and have enjoyed the savings at various local restaurants. For the recent holiday, however, I ordered 20 general gift certificates from this company and it has been a disaster ever since. When one of the recipients printed the certificate for a specific restaurant listed on restaurant.com's website and went to use it, the restaurant told them they no longer participated in the program. I have attempted many times through email to restaurant.com to resolve the issue but the person who responded to my numerous emails is incapable or unwilling to understand and rectify the problem. Her last response was that the certificate had been used but when I asked her to give me the name of the restaurant it was used at, she decided not to respond. They have lost a frequent customer as I will never deal with them again. In addition, I will caution everyone I know not to deal with them.

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Reviewer11475
,
Dec 16, 2015 5:52 pm EST

I can not get an answer to what should be a simple question. I have posted the same question 3 times. Both thru email and phone, all I get is the run-around. This has given me the suspicion that customer service knows that they are running a scam and I am out money paid.

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patrick r oy
Lauderrdale by thr sea, US
Jun 02, 2013 12:58 pm EDT

It it gana be all like that? I have more coupons

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patrick r oy
Lauderrdale by thr sea, US
Jun 02, 2013 12:56 pm EDT

Please, need your service for a claim from the restaurant. com This restaurant did not accepted the coupons, because, you stop serving him. That is watt he seed. Send me my $50.00 Thank you!
Patrick Roy [protected]

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e-squared
Rockwall, US
May 20, 2011 5:45 pm EDT

I've used many restaurant.com gift certs. On a couple of occasions, the restaurant refused to accept the coupon (both timed due to a dispute between the restaurant and restaurant.com). All it took was one email to restaurant.com customer support and they gave me enough credit to purchase another gift cert of equal value.

From reading the comments on this site, it does seem that they do seem to sell a load of goods to the restaurants. But, they do seem to take care of the consumers. Now, whenever I plan to use a restaurant.com gift cert, I call the restaurant BEFORE I leave home to ask if they still accept restaurant.com gift certs. That's alot better than having a very embarrassing situation at the END of a meal.

But, I have noticed that there is clearly resentment in the eyes of the restaurant managers and waiters whenever I pull out my restaurant.com gift cert. It looks like many restaurants sign up for the program and then regret it later only to discover that hundreds of certs have been sold already that must be honored.

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suzidalal
Chicago, US
Apr 29, 2011 3:53 am EDT

you all are f'n idiots

How is it restaurant.com's fault that a particular restaurant won't accept it. It's the RESTAURANT'S fault. Second of all, it's not a coupon - it's a gift certificate.

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Brila
Prairieton, US
Nov 27, 2009 7:09 pm EST

I completely agree their customer service is horrible I had an issue they told me I needed to take it up w/the restaurant but it was THEIR coupon I bought so it was THEIR problem!

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Restaurant.com - Huge Scam - Stay Away

This is a huge scam. Don't buy anything "certificates" from this website. They are not certificates, they are "coupons". You can only use ONE coupon per month per purchase and each purchase has to be a certain amount. I didn't find out the ONE coupon per month per purchase policy until after the purchase was made. The term of the coupon can only be accessed...

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Restaurant.com Fraudulent/deceptive ways

hi,
I bought 4 gift certificates worth 25$ each at restaurant.com valid only online through mrsfields.com. It was on a sunday, so I couldn't inquire either of them (restaurant.com or mrsfields.com) about the expiry and the minimum order. I came to know about the fraud after I bought the mrsfilds.com certificates that I need to purchase a minimum of 75 dollars (excluding shipping charges) and can use only one coupon for redemption at checkout. so, I need to pay 50 dollars from my pocket everytime I make a purchase. Buyers, be aware.
GS.

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Beachguy38
Bethany Beach, US
Nov 14, 2011 8:44 pm EST

I've used numerous certificates and except for the poor service at the one restaurant I have nothing but good things to say about the site. I read the disclaimers and fully understand before making purchases. Makes no sense why people ### and complain about things THEY should have know from reading. Perfectly good site from a consumers perspective. Will continue to use.

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Kari
Holualoa, US
Jun 06, 2009 2:24 am EDT

I always wondered about these...can't trust anybody.

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WillBowle
Buena Vista, US
Jun 06, 2009 2:20 am EDT

@luv2complain... you totally work for Restaurant.com, please shut up now. (See luv2complain's only comments for reference)

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Swannyo2b1
Pennsauken, US
Apr 08, 2009 12:39 am EDT

That is stated on each restaurant offer...the total bill MUST exceed a certain amount.

It also generally states..."excludes Alcohol, taxes and gratuity"...some also state an 18% gratuity will be added PRIOR to deducting the certificate, that so their servers aren't shorted by the certificates.

There were many certificates I didn't purchase for these, and other reasons

You need to read each individual offer carefully

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luv2complain
City, US
Jan 31, 2009 2:49 pm EST

Hello
Do you read terms and conditions before you check out on any online company? I sure do. If you read the terms that were listed at check out on restaurant.com, as well as under 'terms' at the bottom of their website, and one each individual restaurants' /online partner site within the restaurant.com website, you would have seen that you can only redeem one per order and there would be a minimum order. Also when you click on 'more info' on the online partners tabs they state the minimum..I just checked myself. Seems to me like someone just doesn't like to read before entering a credit card online, which is stupid!

Restaurant.com Customer Reviews Overview

Restaurant.com is a popular online platform that connects diners with local restaurants. The website offers a wide range of dining options, including casual eateries, fine dining establishments, and everything in between. Customers can purchase discounted gift certificates to use at their favorite restaurants, making it an affordable way to enjoy a night out.

One of the biggest advantages of Restaurant.com is the variety of restaurants available. With thousands of options across the United States, customers can find something to suit their tastes and budget. The website is easy to navigate, with search filters that allow users to narrow down their options by location, cuisine, price range, and more.

Another positive aspect of Restaurant.com is the savings. Gift certificates are available at a fraction of their face value, meaning customers can enjoy a meal out without breaking the bank. The website also offers regular promotions and discounts, making it even more affordable to dine out.

Overall, Restaurant.com is a great resource for anyone looking to explore local dining options. With a wide range of restaurants to choose from and significant savings available, it's a great way to enjoy a night out without spending a fortune.
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Restaurant.com contacts

Phone numbers

1 877 640 1844 1 800 979 8985 More phone numbers

Website

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Most discussed Restaurant.com complaints

Huge Scam - Stay Away
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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Restaurant.com Customer Service. Initial Restaurant.com complaints should be directed to their team directly. You can find contact details for Restaurant.com above.

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Use this comments board to leave complaints and reviews about Restaurant.com. Discuss the issues you have had with Restaurant.com and work with their customer service team to find a resolution.