Resource One Credit Union
Reviews and Complaints

After a weeks making my first payment on time around Jan 28th. I received fishy letter in the mail describing that my insurance was not shared with the creation of my loan. And to send it to a number and an email I did not recoginze, so decided to wait a week for a phone call or to find out more on the acct portal and make sure it was not a phishing scam to get data. Then on Feb 7th I logged back into my account to find I had a 700+ late payment on my account and past due around 47 days. I was unsure why there was late payment since my web portal give no information as a breakdown of the amounts. So I called the customer service to find out that a CPI insurance Fee of 120 had been added to my account. I was told I needed send my insurance declaration page for the past 2 months to show I had insurance on the vehicle and that it would take a week to process the information charges to be fixed on my account. I also was informed my $180 bi weekly payments had not been going thru. So again I used the web portal to make a payment. And after waiting several days to Feb 13th I found out my payment still had not gone thru again after calling customer service. And at this time my acct read 1027 ish was past due with 75 days. After speaking to 4 different people, managers. Specifically Jessica in Customer Service and Roy in Member Solutions. BTW, There helped me the best they could. Just seems the tools they had at their disposal was lacking. No one could tell me how we were getting to a total of 1027. I was informed my 120 charges would be taken off once docs I sent a week ago were verifgied, but that could take 2 weeks to month said ROY. But i was also told by Jessica it could take a few months. I was also told earlier this 120 was incrue extra interest and extra fees that no one could tell me at this point in time how much that was as of today. So again no one knows how we are getting to 1027 and the the past due of 75 days would mean I started being late on Dec 1 st 2023 12 days before I even bought the car. Jessica did share that her records showe that only 1 120 CPI payment had been put on my acct which again brings up that we still do do not know how we are getting to this total. I want to again state I have my bank of america records to show a 350 payment on Jan 3 and Feb 13 has been processed and sent to your bank. Please take off the CPI fee any extra interest and fee associated with these add on fees.

I need a refund of $210.00 for a charge my CU charge me a FEE for ***. I been waiting for a call back from a supervisor for a week and still haven't heard from them. I accrued charges do to the bank holding $237 for a week to pay a past due credit card bill but they held it and never applied the $237 to the bill causing all the fees to accumulate plus 2 over draft fee which the bank credited back. I need $210.00 refunded back ASAP. I tried working with them but again a manager never called me back as requested to fix this issue.

HELLO i have had 4 open auto loans with resorec one credit union witch i have paid 2 in full , i have a 2015 nissan altima that i have purchased for my baby sister and her insurance was cancelled and the credit union forced ins wich i was paying over $ 120 per month on top of the payment , vehicle was totaled and i called the credit union to ask if i was coverd and they told me 100%, balance on the car was $2700 and ins paid 1000 and he balance is at 1700 and gap will not cover the balance WHNE THE CAR IS WORTH $15000.00 . please help i have been dealing with this for over a month and no one is giving me an expplanation. kal *** XXX-XXX-XXXX

I had a loan with resource one. When I went to pay it off today, they said my savings account was -$10. I originally had to put $25 in the account to get the loan. I asked why it was -$10. They said it costs $5 for a then to mail out my account balance. I told them I never signed up for that, they said it's automatically done. No one ever told me! They said they only did it twice, but since my account when below the $25 limit, they had to fine me. Totally unacceptable to take money out to send me junk mail and never tell me. Then fine me because they took the money out. Need your help. Asked to talk to a supervisor, but they said nothing can be done, and it will keep going negative because they will keep sending out mail to me.