Resource One Credit Union
reviews and complaints

The credit union allowed an unauthorized transaction to be processed on my account 4 months after i had blocked and changed account debit card. I had received an unauthorized charge on my account and I went to the branch location on bellview street in dallas texas to dispute the transaction. I asked them what could I do to prevent this from happening again and the bank teller advise me to cancel the debit card and the would reissue me a new one. They she said I would not have to close my account. So that's what I did. Well 4 months later it happened on the new card without me giving the merchant my new info. But the CU have not refunded my funds and it is clearly their responsibility to protect my account info and my funds. I'm them to refund my $1,039.00. The card was blocked and changed 08 but the transaction was allowed by the credit union 12. 4 months later.

I have been with resource one for about 3-4 now. Recently I had money in my account and due to their end not accurately showing what was in my account. They charged me 5 $35 fees. Understandable if I didn't have the money, however I did. Due to resources one error of not accurately showing my purchases being pending, for a spilt second my account appeared that I pulling from money from held transactions in their words. I had the money, I made my purchases and now I have to pay for it to. I am so disappointed, shocked and downright angry. I want to move banks but of this incident but I want my money back first for this stupidity.

I've paid my account since 2017 and this is a recurring issue they always promise to resolve but it happens yearly. They have been unresponsive. I've attached supporting documents and plan on retaining counsel.

Lost title I've recently paid off a vehicle around a little over 2 months ago when I paid the vehicle off I specifically told them what address to send the title to which was my new address that they already had on file from other transactions the teller read back the correct address to me which is the waxahachie address and told me it would be around 5 weeks I even called a week later to make sure it came to my address over a month went by and no title so I called a few times and was told it would be look into never got any response back called back again and was told the title was sent out on the 18th of November but it was sent to the wrong address and they told me it was nothing they can do about it, it was on me to track down the title or go pay for another title. We had a contract my end of the contract got fulfilled I paid all payments and never had any late payments and now that they got there money it's like they don't care I didn't get my title it's on me this vehicle is my commercial work truck it's how I feed my family and if that clear title gets in the wrong hands it could cause a lot of damage and confusion I have sent out an email to Resource one but no response I think they should be held accountable for being careless with fragile documents just like I would of have been held accountable if I didn't make my payments there is no difference we had a contract I still have yet to receive my title or even hear from Resource one I also don't think I should be responsible for paying for another title or even tracking down my title I have a business to run I shouldn't have to take time off work to fix there mistake it should of had got sent to the correct address the first time.