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CB Travel and Vacations Resort Condominiums International [RCI]
Resort Condominiums International [RCI]

Resort Condominiums International [RCI] review: Member resort not acceptable

S
Author of the review
2:18 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The accommodation at Lilly Land Aka "Mirage Bay" are the most filthy and disgusting rooms I have ever experienced. It is plain filthy. Attached are the photos and two videos for you to see. There is pubic hair on the floor of the bathroom. There are other things smeared on the floor under the counter and the shower still has the last few people's soap residue caked on the soap tray. The kitchen has food and oils sprayed against the walls. The fridge has dirt in it and even hair at the bottom. Nearly every other surface in this room has filth on it. I complained at reception when we arrived and were shown 3 other equally appalling rooms, one even had used toilet paper on the floor. We cannot accept this accommodation. This is our 10 year anniversary trip and our first family international trip.

Here are the links to the videos:

https://drive.google.com/file/d/1Ut_Nx2Sfm4cnFNTE22alj2bUPhbC8_DK/view?usp=drivesdk

https://drive.google.com/file/d/15bXuQ4a9yWo_POMHo4K1s-gAVwe2oOkf/view?usp=drivesdk

We have had to book alternate accommodation because of this as I cannot have my children and wife in this room one more minute longer than is necessary.

Claimed loss: $2500

Desired outcome: Refunded points and costs towards problem resolution

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  1. Resort Condominiums International [RCI] Contacts

  2. Resort Condominiums International [RCI] phone numbers
    1890 234 303
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    50%
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    Ireland
    1803 657 311
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    Indonesia
    1800 181 121
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    Malaysia
    1800 1651 0639
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    Philippines
    1800 656 060
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    Thailand
    +1 (317) 805-8000
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    RCI Weeks Members
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    RCI Points Members
    +44 845 608 6380
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    United Kingdom & Ireland
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    Austria
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    Belgium
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    Czech Republic
    +45 38 487 090
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    Denmark
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    Finland
    +33 141 919 652
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    France
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    Germany
    +39 269 633 371
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    Italy
    +31 203 469 324
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    Netherlands
    +47 23 162 075
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    Norway
    +49 699 509 6237
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    Portugal
    +7 495 258 6031
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    Russia
    +34 902 114 114
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    Spain
    +46 858 770 383
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    Sweden
    +41 448 009 101
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    Switzerland
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    Turkey
    +86 400 811 1688
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    China
    +852 800 964 847
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    Hong Kong
    +20 224 635 500
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    Egypt & Other Middle East Members
    +65 62 234 333
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    Singapore
    +27 112 581 000
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    South Africa
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    South Korea
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    Taiwan
    +971 800 0444 2357
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    UAE
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    Vietnam
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    Argentina
    +55 800 891 9213
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    Brazil
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    Chile
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    Mexico
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  3. Resort Condominiums International [RCI] address
    9998 North Michigan Road, Carmel, Indiana, 46032, United States
  4. Resort Condominiums International [RCI] social media
  5. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 21, 2025
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Resort Condominiums International [RCI] Category
Resort Condominiums International [RCI] is ranked 49 among 488 companies in the Travel and Vacations category
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