Resort Condominiums International [RCI]
United States - 46032
This will probably be a longer than you would like, but it is truly a reflection of how I feel about RCI...
To whom it may concern, Myself and my husband have been a member of rci for 18 years. We recently booked a...
RCI lists hundreds of resorts as available for exchange however when you go to the resort on line and click on the week
you find a statement that due to recent activities the resort is no longer available. This notation stays on the site for weeks and weeks so as to provide a false sense of the real number of resorts available. In addition, when I go to book a vacation for an resort, RCI system does not confirm your vacation. I called RCI regarding this issue, a representative states that RCI have a glitch in their system.
We are spending a tremendous amount of money to bank our vacation, now RCI cannot provide the proper service for their customers.
Moreover, the customer service representatives are truly insensitive to our concerns. I am truly going to write the Federal Credit Trade and Consumer protection agency regarding this matter. This issue is long over due.
We need to make RCI accountable for their unprofessional and false representation services to their customers.
I hoping this issue will be resolved and respectfully.
I'm not really sure which location this company operates from. However, I booked a trip to Reno, NV. for April 13th, 2014. I paid
$49.00 trip insurance which has in the past guaranteed that my deposit would be refunded should I need to cancel the trip.
I have done this in the past and received credit. However, this time they tell me that the insurance is only to guarantee
that I don't lose my week not a refund for the amount paid. This is a scam!!! I'm reading other complaints about this company that I have never seen before. In over 10 years of being a member I have never had this problem although we have had to cancel trips int the past. Where do I go from here?
We were offered a cruise/vacation package for 1600.00. Sounded good over the phone, as a matter of fact to...
Since RCI went on the trading power system they found other ways to rip you off. I have left over points (points balance they owe me) from a previous booking and want to combine them with points from another week. I can do this myself online with a few simple clicks of the mouse but they want to charge $109.00 to do this. In other words I have to pay for something they owe me! There has been numerous class action lawsuits brought against RCI over the years and they have lost them all. Is there any other options out there other than using RCI?
I have tried working with RCI since the 1980- have purchased additional timeshares to accumulate points and...
When I bought my time share, RCI assured me that availability was not a problem because only members of the program can access the timeshares. I have since learned that availability is a serious problem, RCI engages in the practice of skimming a large percentage of the timeshares from the system, including many prime timeshares, and renting them to the general public at a profit to RCI, or selling them to vendors who then rent them to the general public. As a result, no matter how meticulously one follows RCI’s rules and procedures, and no matter how far in advance one begins looking for a desirable exchange, one simply cannot find available destinations. Since RCI does not allow extending points into the following year without a $99.00 payment one is forced to either forfeit the points or pay an additional $99.00.
Been with rci since 1993, have had no problems with vacation exchanges through the years. I have always received the exchanges that i've requested. Exchanged to scottsdale, orlando, montego bay, myrtle beach, new bern, williamsburg, aruba, souther pines, fairfield glade, lake lure, branson, las vegas, morgantown wv,
Very pleased with rci
I have never had any success with rci trying to find an exchange for my weeks I have banked with them even if you try to put it in yrs before there seems to benothing available. I would ike to go with them in a lawsuit class action please contact me thru email
We just paid for our renewal membership for 2012, we have owned for a year and one of the sales pitches used by Lynn Hunter and his crew was that they would help us sell points for a few years to help pay the bill down since we were not able to use the points for at leat three years. The man who sold us the deal left Mr. Hunter's team shortly thereafter leaving us with no one but Mr. Hunter himself to help us. He assured us that we were one of a few clients he was keeping and working with personnally, however, when you can reach him he is busy out of state, can't help us with the problem or simply does not want to deal with buyers after he gets his commission. We had to take out a loan to pay off the plan and now look at 1000.00 payment each month for the next several years. He assured us we could sell enough points in the first couple years to pay it off. What happened Mr. Hunter? Is this the way you treat all your clients, or just retired military. If anyone reads this please contact me at [protected]@yahoo.com or by phone to tell me if you can help.
We have owned a local time share condo for many years and last year decided to trade our location through RCI -- just for a change. I hated the process, because you have to pay the fees and give up or "bank" your own condo week before you can even search to see what other destinations are available. After we banked the condo, we could not find a destination within 8 hours driving time that we wanted. But, we could not get our other one back. We were supposed to have two years to find a place, but if you don't re-join RCI the second year, you cannot even search for destinations anymore. Then, the worst part of all... they provide your name and contact information to other companies who will then flood you with calls day-in and day-out to ask you to rent or sell your time share. Now that it is near summer time (when we have our time share week), we have NO PEACE at home with these phone calls. I have now asked for RCI to put us on their "do not contact" list, and we will never do business with them again. We didn't know what we were in for.
We were cheated by RCI and Best Western Resort Country Club, Manesar, India and the and have hence filed a complaint (complaint No. 579/2009) in the Consumer Courts, Sheikh Serai. The case is sub-judice. The summary of my complaints is below:
• We were enticed on 13th Sept’ 2000 into buying a time share with Resort Country Club, Manesar for a “ One Bedroom Apartment”—Red Week ( Priority over White and Blue week ). At least one week of booking with a resort of one’s choice from RCI’s list of almost 4000 International and 70 resorts in India was allowed per year.
• We paid full money of Rs. 76, 600/- on 13th Sept’ 2000 i.e. on day one.
• We were told that we would receive our membership certificate and card within one month and the RCI membership within 6 weeks.
• However we did not receive anything despite reminders. After 5 months in Feb’ 2000 we received our membership certificate which was from the year 2002 to 2032 (alternate 16 years) so that we couldn’t start availing our holiday before 2002. What a joke! We pay in full in the year 2000 with a promise to use our holidays within 2 months but can’t start our holiday before the year 2002!
• We protested and finally in July 2001 i.e. after 10 months RCC apologized by sending a person to our home and rectified the “Agreement” and gave us a new “membership certificate” with amendments to pacify us by making it for 15 consecutive years.
• After constantly prodding RCC we got out RCI membership too (which was RCC’s job) in late July 2001 i.e. 10 months (i.e. almost 44 weeks against the promise of 6 weeks) from our date of paying.
• The RCC membership card was not received by us even until Jan’2002 i.e. 16 months later (see our letter dated 28th Jan 2002 to RCC)
• We could not avail our holidays for the years 2000 and 2001. This was despite the promise of at least 3weeks—one welcome week, one ownership week each for the years 2000 and 2001. We got none. Thanks to the slip shoddy job by RCC
• The only satisfying holiday that we ever got thru RCI was at Toshali Resorts, Shillon Bagh, Shimla in the year 2003. We tried Toshali again in the year 2005 (which we could not avail) and in 2006( the bitter experiences of which are narrated in out letter to RCI)
• In the years 2003 and 2005, we were given “Studio Apartment” by RCI at Bhimtal and Toshali respectively despite our higher entitlement of “One Bedroom Aptt.). This was despite the fact that both resorts had surplus “One Bedroom” accommodation available. There has been an attitude of denial throughout by RCI
• Most of the times we could not get our 1st, 2nd, and 3rd choice during our kids’ vacations even though we asked months in advance. We had to adjust to RCI’s dictates of what was available. Ajit Bhawan in Jodhpur in summer and club Mahindra resort in Binsar were two such destinations which were practically imposed on us. Country Inn, Bhimtal was another. Though the resort was nice yet the timing given to us was inconvenient. We had to travel thru U.P. during Holi—another nightmare when our vehicle was attacked by a mob of 50 people and 2 window panes were broken by the mob. We reached the resort with my kids and wife bleeding with the vehicle full of broken glass. During Holi few would venture thru U.P. for a holiday—the resort was fairly vacant and RCI could only provide us this despite our asking for a resort in Himachal Pradesh
• In the past 5 years from 2005 till 2009, we have been able to avail only one holiday in 2006 (that too unsatisfactorily) of 2 weeks at Toshali--- 2 weeks at one place only because RCI couldn’t offer us any other choice out of the various choices in Himachal Pradesh.
• We have been paying up our dues regularly to RCC and the RCI excepting the annual subscription of Rs. 7000/- for the year 2009 which we have withheld for reasons above
• Apart from this Rs. 1, 36, 253/-, exchange and utility charges have been given to RCI and the respective resorts from time to time. If we include these, our total investment would be around Rs. 2 lakh the interest on which alone would give us a decent hassle-free holiday every year with freedom to choose time and place. But now we are just slaves of RCI and RCC paying them every year without commensurate benefit.
• Both RCC and RCI have been deficient in service and have taken us for a ride
This is an eye-opener for those investing in time-shares--don't enslave yourself!
Those having similar experiences and wanting to discuss and have more details can contact me after 12 P.M.any day on [protected]
C-2/2499, Vasant Kunj, New Delhi-110070
I am a former employee of RCI and I live in Saint John New Brunswick Canada, where the largest RCI contact center has been for 10 years plus. If your an RCI member and have called, then you have dealt with this particular center. A few days ago RCI told all the employees at this center 300 or more that the center is being closed in April so they are all out of jobs and many of them have been there for several years.
They say more and more customers are doing buisness on the net and I know they are but I am willing to bet its because the Canadian and US dollar have been equal for some time so were not cheap enough anymore. You can bet your life when you call in after that you will be talking to the small center in Indy which I doubt or more likely the center in Manila where the labor is dirt cheap and we all know they are masters at speaking english that no one in North America could understand and selling you stuff you dont want without you knowing it.Or they will open a center in some other thrid world *** hole so be aware when you call you will no longer be talking to nice Canadian's and I would keep my credit card number to myself.
Talk about crooks! You trade in your nice week, they rent it out and when you want something nice they don't have it. What's wrong with that picture?
Crystal and John Dehaan did not set it up that way! They split up, but Wyndham split the owners up. Don't buy a timeshare unless it belongs to Interval International. Their website is IntervalWorld.com. Ask your salesman if the resort is RCI or II affiliated.
I've held a RCI timeshare for 10 years. In those 10 years I've never be satisfied with the product $700 per year in maintenance fees, $179 in booking fees, $50 per year in membership fees and pay taxes on my 1 bedroom condo that I have the priviledge of being able to use for 1 week a year. The maintenance fees have gone from $350 per year to $700 per year. Recently I tried to book a trip on a Thursday and was kicked out of their computer system because they were doing maintenance. I tried again on Monday only to find that the rules and rates had changed. The week I wanted to book was now only available if I combined 2 weeks and paid a $99 fee to combine them so I could get the 1 week I tried to book earlier. I spoke to 3 customer service managers only to find out that they had the ability to book this condo like I had originally wanted but they chose not to do it. Talk about crappy customer service. I'm in the process of trying to sell or give away this white elephant before it costs me another $700 for the 2011 year. Do yourself a favor and never use RCI. Tell your friends never to use them and if you have a condo with them try to unload it as soon as possible.
I had a time share allotted thru RCI at the Hill Country Resorts Kodaikanal Tamil Nadu from June 23 - June 30.
Informed the resort i will be checking in on June 25 and kindly block my rooms.
On arrival on June 25 the registration took 1 hour and then was allotted a room with "NO VIEW" facing the hotel entrance and Gate.
The issue was notified to the manager Mr. Mohan Iyer who quoted the following:
"We provide our time share members only R4 & R5 rooms no Valley facing rooms as they are for our other normal guests."
This is inspite of early notification of my check in.
The resort follows a discrimainatory approach and when i called up the RCI customer service the statement was there were no other rooms available.
Apparently the policy of the resort to treat RCI members as second class guests is not being addressed.
Advice all RCI members to stay away from Hill Country and such resorts if you intend to get value for money you pay.
We purchased a timeshare at the Orange Lake resort in Kissimmee Florida about 10 years ago. It's a wonderful timeshare, gorgeous grounds and rooms. It's what they call a 'gold crown' resort, their crème de la crème type resort.
My issue is that we've been there 5 times already so we've really had our fill of Orange Lake. In 10 years, we were NEVER able to trade anything outside of the Orlando area.
When we purchased, they showed us a whole catalogue of resorts and assured us there was nothing we couldn't trade ours for. ..well, unless you want to go to a SKI RESORT or a CARIBBEAN BEACH IN AUGUST - there is NOTHING!!
They told us the maintenance fees rarely went up, well, they went up nearly 500% in the 10 years we've had it!! RCI is a rip off and I would advise anyone considering going with them to run away in the opposite direction!!
RCI lists hundreds of resorts as available for exchange however when you go to the resort on line and click on the week
you find a statment that due to recent activites the resort is no longer available. This notation stays on the site for weeks and weeks so as to provide a false sense of the real number of resorts avaiable. You only find out after going thru each resort. very time consuming.
I have sent emails to RCI and no response.
Check this out on the web.. go to their site, click on carolinas, then south carolina and then Hilton head and then the month
of MAY. You will find 5 resorts listed and 11 weeks as available but when you go thru the process on each one you will find that
NONE are available. Is this fraud?
When we were looking for a cab at the Cozumel airport we were ushered to the "travel advisory" desk just before exiting the airport. The fellow at the desk presented a very hard to turn down on a car 4 $50 dollar car . I thought well, we really won't need one but to have a car in exchange for viewing a 90 minute property that we may wan to stay at on out next vacation was not a bad deal.
Several days later, when we went to 11am breakfast, we spent an hour on the ferry and 45 minutes in a van to get to Tres Rios. While waiting in the lobby for breakfast(by now its noon and my 10 year old is ravenous). I was told that we needed to wait for the presetation. They aske dif I had plans for later in the day and I told them we had already purchased tickets for Xcaret. They said there was no way I would get there before 6pm. ANd I exclaimed that I was expecting a 90 minute presenation!
They then very sternly informed me that I was told on several occassions that it was at least a 2 hour presentation. I don't see how they sell anything or get anyone to come back with that type of sales technique!
We may have bought one but after that kind of sneaky hook we had to leave. At that point we were stuck with a car rental bill ( for a car that we did not need in Cozumel) at full rate. What a cluster pain!
We'll just avoid Cancun and Cozumel from now on!