Menu
Reservations.com
Reservations.com Customer Service Phone, Email, Contacts

Reservations.com
reviews & complaints

www.reservations.com
www.reservations.com

Learn how the rating is calculated

1.2 93 Reviews

Reservations.com Complaints Summary

4 Resolved
79 Unresolved
Our verdict: If considering services from Reservations.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Reservations.com has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Reservations.com. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Reservations.com reviews & complaints 93

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
1 review
1
9 reviews
Sort by:

Newest Reservations.com reviews & complaints

ComplaintsBoard
C
11:08 pm EDT

Reservations.com reservations.com hotel reservation

I made a reservation for a hotel with reservations.com in mid March.
The currency used on the website was not disclosed until after I had submitted the reservation. I was booking a hotel in Canada, from Canada and thought the site was quoting me Canadian dollars. No other currency was listed. Once I submitted the reservation I saw it was in USD. I immediately called to cancel the reservation. They told me they would refund me but I would still have to pay their booking fee and that it would take two weeks. They also told me I had to contact the. Manager at the hotel to confirm that he would agree to the refund. I did, and he agreed to the refund. I informed reservations.com that he agreed to the refund but they did nothing. I waited a month and finally called them about the refund.
At this point the hotel had closed and they didn't bother to contact the hotel manager to confirm my refund. So I took it upon myself to get his contact information, which I did and subsequently provided to reservations.com. Despite the fact that the manager agreed to a refund, they are still refusing to honor it.
I jumped thru all the hoops they asked me to and still they declined my refund without even offering me credit for an other hotel stay.
Will never use their services again.

Read full review of Reservations.com
Hide full review
ComplaintsBoard
K
1:15 pm EDT

Reservations.com hotel rental

Made a reservation for tonight and between hitting submit and getting the confirmation the price jumped 60 bucks.. called within 5 mins and they refused to cancel. They told us it had to have been canceled 2 days ago for refund..reminder We JUST made the reservation 5 Mins ago, The rep also told us he didnt care what the page said that we couldn't get a refund..hotel chains should be ashamed to use this service! Run away from this place as fast as you can! The whole time we thought we were booking through the Hotels web space but were not. We paid $90 higher than the room was listed for on the heels page

Read full review of Reservations.com
Hide full review
ComplaintsBoard
C
7:12 pm EDT

Reservations.com refund

Booked a room online for a motel in May on motel's website. We did not know we were somehow transferred to reservations.com. We did not know we were on reservations.com. I did understand at the time of booking that if I cancelled this reservation or changed it the money would not be refunded due to motel's policy per the lingo on reservations.com. I had to cancel this reservation due to some unforeseen circumstances on the days I booked. I received and e-mail giving me a cancellation number and told me it was non-refundable again to the motel's cancellation policy. I called the motel and they said that they honor cancellations and said they saw in my account I was booked with Consumer Club Inc. There was a phone # on the motel's web site to call to see what was going on. When I called it was Reservations.com number and a foreign speaking man answered the call. He gave me a long run around saying that this reservation was non-refundable because of the motel's policy. I told him that I called the motel and they do not have such a policy. He said that since I made this reservation online, then it is non-refundable. The motel did say that they did not get money, so it came down to that Reservations.com have my $419.00. We asked the man on the phone again where my money was and he kept saying it was non-refundable. Eventually he admitted they have it and again it was non-refundable. I said isn't it illegal to do this to people and he said he had to hang up and he did. These people are liars and crooks stealing people's money. They should be in jail

Read full review of Reservations.com
Hide full review
ComplaintsBoard
I
1:05 am EST

Reservations.com misleading reservation site

My husband thought he was booking directly with a hotel in florida 2/26/19. He was told that he could cancel the reservation, if necessary. What he wasn't told was that there was a fee involved, and if you cancelled your reservation you were subject to a non-refundable fee as per the confirmation email sent after the reservation was made:

Hotel details
Clarion hotel orlando international airport
"hotel cancellation policy
Refundable up to 3/4/2019 : $100.88 the usd 14.99 fee from reservations.com included in the total is non-refundable. The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. Any partial hotel stays is subject to be charged for the full reservations amount."

I cancelled the reservation on 2/27/19. It was tricky going to cancel. They offer an 'instant refund' of $20 if you keep your booking. Some people may see that and click to keep the booking, thinking they may be able to change their minds within the cancellation window. However, if you don't read the small print under instant refund, you will read this: please note, by accepting this discount this booking is final and can no longer be refunded or cancelled for any reason.

Read full review of Reservations.com
View 0 more photos
Hide full review
ComplaintsBoard
R
2:18 pm EDT

Reservations.com misdirection of hotel website

I needed to make a reservation that could be cancelled in the event I was unable to coordinate plans with my coworker. I intentionally looked up the Grand Hyatt Buckhead to book directly with them and made the reservation.

Moments later, when I received the confirmation, I opened the email and discovered it was with a Reservations.com and could not be cancelled. I called Reservations.com immediately, and they refused to cancel the reservations.

This is misleading and smirks of fraud. I want my reservation cancelled immediately.
My itinerary is [protected].

Read full review of Reservations.com and 1 comment
Hide full review
1 comment
Add a comment
L
L
LSM94
, US
Oct 25, 2018 4:12 pm EDT

My husband thought he was making A reservation with Hilton hotel reservation desk. Nope, it was the sleazy reservations.com. Just like others they made themselves look like You were dealing with the hotel when you weren’t. They took my husbands information took his credit card number and made the reservations for the Hilton. But when we looked up the reservation on the Hilton Website we noticed that the bill was almost $200 less than what Those scumbags charged us for. Oh and you can’t cancel the reservation. These people are frauds, scammers, thieves and they need to be shutdown and arrested. I Can’t imagine that no one has contacted the Attorney General about these scumbags!

ComplaintsBoard
C
6:11 pm EDT

Reservations.com booked my in the wrong city and wouldn't allow a transfer or cancel/rebook

Horrible, Horrible...HORRIBLE! I Googled a particular hotel in a city, "Lexington, Mass". Not knowing, the hotel came up, even with a map of the area. I had no idea until I received the confirmation email that #1 I had booked through Reservations.com and #2...the hotel book was in Lexington, Kentucky! I called customer service expecting they would fix the obvious mistake. NOPE! They told me the reservation could not be changed OR refunded! I was my mistake and my fault for not reading the cancellation policy. STAY AWAY!

Read full review of Reservations.com
Hide full review
ComplaintsBoard
H
3:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Reservations.com very misleading and unethical company

I live in Canada and placed a reservation for a Canadian Hotel. When I called reservations.com the recording asked I spoke English or French, leading me to believe I was at least speaking to a Canadian company. A few minutes after I got off the phone, I received a "Thank you, your Reservation is Complete". This email stated my reservation and itinerary number along with my total charge. The USD wasn't shown on this email. Only the $14.99 USD charge at the bottom of the page for a cancellation fee. Then I received a Confirmation email showing that the charge was in US funds. Keep in mind that I'm calling from a Canadian phone number making a reservation with my Canadian Visa card for a Canadian hotel. When I called reservations.com I was told they were a US company and all transactions ere in US funds. When I asked to speak to a supervisor, I was told that they would just say the same thing. When I called the hotel, I was told that my reservation was through Expedia. I've since found out that they actually own this company. I have asked twice for a supervisor from reservations.com to return my call and they don't have the courtesy to do that. I believe my reservation has now been canceled but I may have to wait 30 days to get my money back. I'll chalk the $14.99 USD up to "lesson learned". Very disappointed in both companies and would love to hear back from either one.
[protected]@sympatico.ca

Read full review of Reservations.com
Hide full review
ComplaintsBoard
B
9:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Reservations.com illegal tax collection

Reservations.com doubled the amount of taxes they should have collected on a recent reservation (from $380 to $760). I called and told them about their error and they blew me off. I tried again with documentary support. Again, blown off. I think they intentionally did it as a revenue generator hoping the error is not caught. I will be following up with the proper authorities on this issue.

My itinerary number is [protected] in case someone from the company wants to review the issue. So far, their customer service personnel say they can do nothing and hang up on me. Very frustrating!

Read full review of Reservations.com
Hide full review
ComplaintsBoard
V
11:24 am EDT

Reservations.com booking

I book room online which shows 140 $ only but when I complete reservation it comes to 199 that is also usd when I call them they told me I cannot cancel reservation and same room if I was booking directly it comes to 181 cad it's not about money they are ripping of customers .when I try to call them and ask them to connect me supervisor they told me he is busy he will call me but nobody call me thanks

Read full review of Reservations.com
Hide full review
ComplaintsBoard
B
12:31 am EDT

Reservations.com hotel accommodations

My husband and I traveled to Florida on a spur of the moment trip. Used Reservations.com to find a room because we couldn't find anything. We paid 274.00 with our credit card for a room at the Baymont Inn in Fort Walton Beach. We arrived at the hotel to find the room had a terrible leak and the room was damp and the stinch was so strong. Reported to front desk and we were shown another room in worse comdition. Stayed on the phone with reservation.com for 4 hours trying to get this issue resolved to no avail. Hotel said they couldn't refund bc it was through a 3rd party. Finally after 4 1/2 hours of attempt reservations.com finally contacted Baymont to verify about the rooms deplorable conditions. Now we were told by reservations.com that we will have to wait 15 days for a refund which left my husband and I 7 hours from home at 11p.m. in the middle of nowhere without anywhere to stay after driving 7 hours straight. Reservations.com didn't improvise in any way and now we are back on the road with no rest at night traveling back home.

Read full review of Reservations.com
Hide full review
ComplaintsBoard
L
2:35 am EDT

Reservations.com unauthorized credit card charges

7/5/18 --date of incident
Confirmation number [protected]

They set it up to look like you are booking directly through hotel. Total price was shown as $103. As soon as I entered my info--my card was immediately charged $140 and then it flashed on screen it's non-refundable. I immediately called as I wanted to cancel as I knew I was scammed. They refused and said it is non-refundable. I asked how they got from $103 to $140 and she rattled off some numbers trying to bury the fact they were charging a $14.95 fee. I made her repeat it slowly and then discovered their bogus fee. I called hotel and they said total room was charged $92.54 which means they scammed me out of $47.46! I would have never booked non-refundable as I wasn't sure I could go. Turns out I can't so I am being ripped off of $140!

Read full review of Reservations.com and 2 comments
Hide full review
2 comments
Add a comment
O
O
Omeomya
, CA
Aug 12, 2018 4:54 pm EDT

Why would you think you were making a reservation from the hotel's web site? You know how to make sure you are doing that? GO TO THE HOTEL'S WEBSITE! If you had bothered to actually read the cancellation policy (which isn't hidden, it is written right on the checkout page and the $14.99 is CLEARLY visible and printed in the subtotal. It isn't a scam, you just didn't pay attention. Your inability to verify (it was right there on the checkout page. You just didn't read) isn't their fault. It is yours. I am attaching a screen shot of their checkout page and showing EXACTLY what is listed.

View 0 more photos
R
R
Ryan Ashley Kennedy Easley
, US
Aug 12, 2018 3:43 pm EDT

I made a reservation for 1 night in hotel price showed 112 dollars before I submitted my payment. When I got my email confirmation the rest of the charges that were not given to me during check out were listed. Called them immediatly after and they said they could not cancel it. I never did see a non cancelation policy, is so I would have never booked. They are crooks and I will try and report to the better business bureau!

ComplaintsBoard
K
11:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Reservations.com lost reservation

I made reservations on December 5, 2017, for my friend and myself to fly business class from Boston to London and then on to Edinburgh on May 15, 2018. Our flight was scheduled to leave that morning around 7:30 am. About two weeks prior to our departure, I received an email from British Airways asking me to contact them about a concern over our layover time being too short in London. After, contacting this number and discussing it with this agent, I decided to leave the reservation as it was and hope that there would be enough layover time. (BTW, this agent was not proficient with the English language and I'm wondering if she was the one who totally wrecked our reservation.)
The following week, when I looked at my itinerary, I was startled to see that our departure date had been change to May 25, 2018. I immediately called and talked to another reservation agent who told me that there were no more seats available on the 7:30 am flight to London. After about and hour of him working on trying to fix things, he managed to put us on a flight leaving the evening of May 15th.
This change shortened our trip by one day and we had to make other arrangements for our stay in Edinburgh as a result.
I never received a satisfactory explanation for why after reserving and paying for a business class ticket our reservation was changed from May 15 to May 25, 2018.
I guess I would like this mystery solved so that it doesn't happen to other customers. It also colored the beginning of what was supposed to be a special trip that had been planned for a long time. I've enjoyed traveling with British Airways in the past but some kind of compensation is in order.
Thank you.
Krista Smillie
Booking reference NRAOLK

Read full review of Reservations.com
Hide full review
ComplaintsBoard
N
12:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Reservations.com fees and customer service

I reserved a room on reservations.com and for 2 rooms I was charged 121 dollars and change for taxes and fees, when I asked what all these fees are no one can tell me. I travel a lot and have never pd that much in taxes and fees before. I just don't understand how you can charge all these fees but not know what they are for. This is the first time for using this site and I can say will sadly be the last

Read full review of Reservations.com
Hide full review
ComplaintsBoard
J
12:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Reservations.com hotel room reservation

I was directed through reservations.com to make a reservation for a hotel room in Pennsylvania. I noted that there was a $15 nonrefundable fee (something that reputable travel sites such as Expedia do not have). After booking the room, I found a better price through another site. When I tried to cancel the booking through reservations.com, I was informed that the entire reservation was non-refundable (although this was not displayed prior to completing the reservation). Phone customer support has been unhelpful. I am initiating a dispute process with my credit card company. Do not ever book a room through reservations.com - you will be disappointed.

Read full review of Reservations.com and 1 comment
Hide full review
1 comment
Add a comment
G
G
General Service
, US
Mar 25, 2018 4:11 pm EDT

Hi. Appreciated reading your concern.

As part of the ongoing effort to help customers, Reservations.com provides this information on the home page under "cancelations: Please review your cancellation policy prior to cancelling your reservation, which was provided on the reservation confirmation page as well as your confirmation email."

Each hotel is different in their cancelation policy, therefore the same applies when canceling through Reservations.com.

In order to help further, will you kindly supply a copy of your reservation confirmation email?

ComplaintsBoard
E
12:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Reservations.com eb, attorney at law

I went on a hotel website - I thought - and before I could make the reservation, noticed that it was going to charge me for the entire reservation 4 months in advance. I clicked off the website, but despite this, I got a text confirming the reservation. I then immediately tried to cancel it but couldn't get through to anyone. Recording kept saying, "Sorry, we cannot process your request" and then it would disconnect. I called the VERY nice hotel - Hotel Chimayo de Santa Fe, who eventually got through to the reservations.com. They did cancel my reservation, but I will not get credit for my almost $800 charge for 10-15 BUSINESS days, despite the fact you charged my card immediately. To make your site look like the hotel site is totally deceptive. have now booked the directly with the hotel at a much better rate. I will be VERY careful about avoiding your website.

Read full review of Reservations.com and 1 comment
Hide full review
1 comment
Add a comment
N
N
Nancyl1
, US
Apr 30, 2018 12:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

PLEASE do not use this site they were horrible to deal with I was charged a horrific amount for taxes and fees which no one could explain to me what they were actually for. I travel a lot and have never been charged that much in fees.

ComplaintsBoard
D
4:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Reservations.com reservations.com is a ripoff!! do not use charged $160 for a $106 room

Googled La Quinta..Reservation.com's number came up under LaQuinta with NO disclaimer stating that they were Reservation.com. Person answering phone was very difficult to understand. When I checked out of my room, if I had paid directly with LaQuinta my charge would have been $106 including all taxes/fees. Instead Reservation.com, masquerading as LaQuinta when googled charged me $160. There was NO WAY to know that I was not talking to LaQuinta. I will ALWAYS make sure that the number I call IS NOT Reservation.com and so should you!

Read full review of Reservations.com
Hide full review
ComplaintsBoard
T
4:58 am EST

Reservations.com never use them

Please, be careful. This company tends to refuse to refund and you may stay without any money.
I lost 500 dollars because they found a million reasons not to give my money back and it was very unfair. And I spent over 5 hours on the phone trying to figure out what to do and how to get the refund.
Please, never book through them. It's very risky as you already understand.

Read full review of Reservations.com
Hide full review
ComplaintsBoard
J
12:54 am EDT

Reservations.com ripped me off!

signed up from canada for a canadian hotel in a canadian province. When I reserved the room no where except at the very bottom of the page in very small very light gray print stating all prices in USD dollars. My issue is the USD should be right beside the price since there was no reason to scroll all the way to the bottom of the page. Reservation button directly below the total not at the bottom of the page. Second taxes ( hotel clerk indicated they have no additional fees) was 20% not 12% plus 15.00 USD for processing. This information is only visible after the booking and if you cancel because of the deception they still get PAID! Third customer service was customer $#*! Because I pointed out the issue it wasn't actually and issue. THIS SITE IS A SCAM AND I WOULD USE BOOKING.COM INSTEAD! $#*! YOU RESERVATIONS.COM

Read full review of Reservations.com
Hide full review
ComplaintsBoard
O
4:53 am EDT

Reservations.com Buyer beware

Strange thing how quick the companies to charge you and how slow they refund or sometimes they don't refund at all. That what happened to me. I booked a room and they didn't confirm my reservation, which is very important. I called them asking what happened, did they book the room or not? They said that something went wrong and they canceled my booking without asking my permission. I'm sure that the issue could be easily solved, but they made another decision. Now I want my refund, they said it would take several business days to get it. Cool. very professional. Nothing else to say.

Read full review of Reservations.com
Hide full review
ComplaintsBoard
R
7:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Reservations.com hotel booking

Information: I recently booked a hotel room in the U.S. whilst I was in Carlifornia by calling a toll free number which I mistakenly assumed it was the number of the hotel. However it was in fact an on-line hotel reservation site called "reservations.com" (which is a site owned by Expedia, it's known that Expedia owns multiple sites in different brands such as Trivago, hotel.com and so on ... ). The agent told me the hotel I wanted to book was sold out and lured me by giving misleading/false information of another hotel (I found out after that it was in fact a poorly run motel in a nearby place) believing that it was the same hotel group ... So I gave my credit card and CCV code and the transaction went through. In the same call I realised then the hotel the agent suggested me to book was in fact not the same class of hotel and so on, I demanded cancellation. Then I was then transferred to a call center in the Philippines to speak to the customer service for cancellation. At the end the cancellation required one night payment as they claimed the cancellation policy is 72 hours ... So I got gipped. Despite various complaint and citing the agent give false and misleading information to lure me into the booking. They pretty much ignored my claim after a few exchange of emails/calls. So the lesson learned is do not trust any sites linked to Expedia. I had same experience before with Expedia and Hotel.com without knowing Expedia controls all these. FYI.

Read full review of Reservations.com
Hide full review

Reservations.com Customer Reviews Overview

Reservations.com is a leading online travel agency that offers a wide range of travel services, including hotel reservations, car rentals, and flights. The website has received numerous positive reviews from satisfied customers who have praised its user-friendly interface, competitive pricing, and excellent customer service.

One of the most significant advantages of Reservations.com is its easy-to-use platform, which allows users to search for and book travel services quickly and efficiently. Customers have also appreciated the website's ability to compare prices across multiple providers, ensuring that they get the best deal possible.

Another significant advantage of Reservations.com is its commitment to customer service. The company has a team of dedicated travel experts who are available 24/7 to assist customers with any questions or concerns they may have. Customers have praised the company's responsiveness and willingness to go above and beyond to ensure their satisfaction.

Overall, Reservations.com has received overwhelmingly positive reviews from customers who have used its services. The website's user-friendly interface, competitive pricing, and excellent customer service make it an excellent choice for anyone looking to book travel services online.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Reservations.com customer service

Website

www.reservations.com

Most discussed Reservations.com complaints

Obtaining reservation
1
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Reservations.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Reservations.com Customer Service. Initial Reservations.com complaints should be directed to their team directly. You can find contact details for Reservations.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Reservations.com. Discuss the issues you have had with Reservations.com and work with their customer service team to find a resolution.