Reservations.com reviews and complaints 1
View all 83 complaintsReservations.com - Hidden fees and charges
This is the worst company I have ever done business with in the last 50 years. They are a complete scam! They have built a search engine that interrupted my normal hotel inquiry, leading me to believe I was booking with the hotel directly.
AFTER I completed the reservations, and received the confirmation email, I saw:
1. The rate was not the rate I agreed on, but higher.
2. Fees and taxes had been assessed that equaled MORE THAN % of my rental.
3. A non refundable provision was added in the receipt.
When I called to complain, they told me not only did the fees appear before I was to have "confirmed" the reservation. They also conveyed in addition to the fees, there was a no refund policy posted as well. That was it. They basically said have a nice day and hung up. What I think is astounding is while they lay claim these "fees" and non refundable policy was clearly written before confirming the reservation, I have just read through countless complaints on this site where people have alleged like me, they received no notice. What seems clear is regardless of whether the notice of fees and the non refundable policy was actually posted, if it was posted, it was done in such a way that counted consumers were able to navigate through their reservation site without every being aware these policies existed.
In doing a quick review of the company following my encounter with them, I found countless terrible complaints about their business practices in more than 5 different websites, including a Better Business Bureau Complaint. I am attaching the web site locations for each of these sites so you can see for yourself the magnitude of complaints that have been filed by US citizens all victim to the company's business practices. Something must be done.
My only hope is you are upset as I am this company has scammed us and are willing to take a few minutes to file a complaint against them with the Attorney General's office of Florida where they are headquartered. It is a quick and easy process. I am providing the link here.
http://myfloridalegal.com/Contact.nsf/Contact?OpenForm&Section=Consumer_Protection_Division
As grounds, I would suggest conveying (1) their site "popped up" while you were trying to make a reservation. (2) The rate advertised was not what you got. (3) There was no advance warning of the fees. (4) There was no advance warning it was not refundable. And please include (5) the fees assessed were more than 50% of the actual reservation. (My hotel, $62. The fees and taxes assessed, $46!)
BENJAMIN & BROTHERS LLC DBA: RESERVATION.com is registered with the State of Florida as a Seller of Travel. Registration No. ST41363.
Fla. Seller of Travel Ref. No. ST41363
Their Telephone number: [protected]
Their email address: [protected]@reservations.com
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I was almost taken by their scam. They wanted to charge me an extra $10 than what their website advertised. When I told them I could get a better rate online, they wanted to know what website I was using. I wouldn't tell them I was actually looking at their site and stated to give me their lowest rate. He wouldn't tell me unless I told him what site I was looking at. I kept threatening to hang up and he wanted me to hang on while he did some checking. He kept throwing out his higher rates and I finally said I was "Done" and hung up. I then got a call 15 seconds later from "No Caller ID". I answered but no response. I got 2 more identical calls in the next 60 seconds and each time I answered, no response.
I sensed from the start things weren't right and am glad I didn't get taken by this false advertising and then some!