Reservation Stays
Reviews and Complaints

My husband thought he was on Embassy Suites website on his iPhone. It was actually ReservationStays and he made our hotel reservation. They never emailed or texted a confirmation or receipt. All we have is the $300 we paid for a $210 hotel room (on the hotel receipt). They charged 50% tax/fees and won't give us a receipt for it that we need for the travel insurance.

Nobody answers the phone or emails.

I guess we'll file a chargeback with the Paypal/Credit card to get the information.

A friend and I recently booked a hotel stay through reservationstays.com, hoping to spend a comfortable and enjoyable vacation together. However, our experience with this booking agency was far from satisfactory. We had specifically requested a room with 2 beds, but to our dismay and disappointment, we were given a cramped room with only one bed.

When we approached the hotel management regarding this issue, they informed us that the blunder was on the part of the booking agency. Naturally, feeling cheated and let down, we decided to lodge a complaint with reservationstays.com's customer service. But, to our utter dismay, we found the person on the line to be unhelpful and almost indifferent to our plight. It felt as if their customer care team simply wasn't interested in helping us resolve the issue.

As someone who has stayed in several hotels and used numerous booking agencies before, I can say with confidence that my experience with reservationstays.com was extremely unsatisfactory. In fact, I would go so far as to say that they were downright horrible. Our stay was a nightmare, not to mention a total waste of our hard-earned money.

Unfortunately, I can never recommend reservationstays.com to anyone planning to book a hotel stay anytime soon. They clearly have no regard for the comfort and well-being of their customers, which is a serious flaw in the hospitality industry. In my opinion, it would be wise to book directly with the hotel instead of relying on this third-party booking agency. That way, you can be sure of receiving the kind of service and treatment you truly deserve.

Reservation Stays has unfortunately fallen short in terms of customer service and flexibility. Recently, a customer attempted to cancel their reservation due to an unforeseen illness. However, the customer service representative named Glenda seemingly lacked any empathy and failed to provide assistance beyond reading from a script. Despite the customer's willingness to provide documentation to support their situation, Glenda appeared indifferent to their circumstances.

In an effort to alleviate the situation, the customer requested a change of date instead of a complete cancellation but was informed that they would have to cancel their original booking first. This understandably caused the customer to question whether or not they should book a new reservation. Unfortunately, this experience has now led the customer to lose trust in Reservation Stays and their practices.

It's important for companies to understand the impact that their customer service has on their clientele. While mistakes can and do occur, it's how these matters are handled that make all the difference. It's unfortunate to hear that Reservation Stays did not prioritize their customer's well-being in this instance, and it's completely understandable that the customer would choose to take their business elsewhere.

I recently had an unfortunate experience with Reservation Stays (reservationstays.com) and felt compelled to share my disappointment. My husband had to take an urgent trip for work and called to make a reservation with an agent. The agent mistakenly booked us in the wrong state, despite verifying the city name and date in the confirmation email. Upon arrival at the hotel, we were informed that there were no available rooms for our stay.

Initially, we reached out to Reservation Stays customer service in hopes of resolving this issue, requesting a refund or credit due to the agent's mistake. However, we were informed that we could not receive any kind of compensation as we had not cancelled or modified our reservation within the allotted timeframe. This was frustrating as the phone conversation was recorded and could be used to verify that we had requested a different state.

Despite our explanation of the situation and available proof, Dean Irish, the customer service representative we spoke to, remained unhelpful and inflexible. We were disappointed that we were denied a resolution and were out over $700 for a six-day hotel stay in the wrong state.

Overall, our experience with Reservation Stays was incredibly frustrating and disappointing. While the website may offer a wide range of accommodation options, their customer service leaves much to be desired. It is important to exercise caution when using their services and be diligent in verifying all details of the reservation.

I recently had an experience with Reservation Stays that was quite frustrating and disappointing. While searching for accommodations for a group of six, I found a room on their website that claimed to sleep six people. However, I had my doubts because the picture only showed two queen beds. I decided to call and spoke with someone who confirmed that the room did indeed have two rooms with two queen beds.

The next day, my companion called the hotel directly to confirm the reservation and found that we had only booked a regular room, not the suite we had requested. I immediately reached out to Reservation Stays to explain the situation, but my call was abruptly ended without any resolution. When I called back, I was met with a voicemail advising me to send an email if they were too busy to take my call.

Overall, my experience with Reservation Stays was extremely disappointing. I feel that they were dishonest and unethical in their approach to conducting business. As such, I would caution anyone against using their services to book any type of accommodation. It's important to trust the companies with whom we choose to do business, and in my experience, Reservation Stays simply did not meet the standard.

In my personal experience with Reservation Stays, I must say that I was disappointed with how my booking was handled. Despite the fact that I had to cut short my stay by two nights due to a sudden emergency, I found that the company was not willing to provide any sort of refund or comparable compensation for the days I could not stay. It was a frustrating experience as I had already paid for four nights and was only able to take advantage of two. In addition, I was surprised to find that even the hotel staff could not provide a refund, and was informed that I needed to work directly with the third-party booking company to get my money back. This is definitely something to keep in mind when dealing with this company, especially since I had not realized this when I made my reservation. The virtual credit card system also made things quite complicated, as they were not able to process a refund even if they wanted to. I learned this the hard way, and am now concerned about the potential for other customers to run into similar problems. One slight positive aspect of my experience was that I was glad I had not booked for an additional Friday night as I would have ended up losing yet another $250. I should mention that I was caught off guard when I called the phone number I found on a search engine, as I thought it was the LaQuinta 1-800 number. All in all, my experience with Reservation Stays was not a positive one, and I hope that others who are considering using this company will take heed of my experiences and approach their bookings with caution.

My experience with Reservation Stays has been quite disappointing. To start with, their website gave me the impression that they were a part of the Disney resort, but I soon realized that this was not the case. However, I had already booked a hotel room and was trying to purchase tickets when I realized that I had been tricked into making a reservation with a company that was not affiliated with Disney.

I immediately cancelled the reservation within 20 minutes of making it and was told that a refund would be issued. However, to my dismay, I never received the refund I was promised. I have tried reaching out to the company numerous times, but to no avail. They are impossible to get hold of and their customer service is terrible. Whenever I call to inquire about the refund, they simply hang up on me.

The situation has gotten so out of hand that I am now disputing the charge with my credit card company. It is an unpleasant experience, and I feel like I am being ripped off by Reservation Stays. They clearly promised to refund my money, and now they are not following through with their promise.

I strongly advise that you stay away from Reservation Stays at all costs. They have misled me and have not provided me with the service they promised. I hope my experience will serve as a warning to others who may be considering using this company's services.

I recently had an unpleasant experience with Reservation Stays, and I wanted to share my thoughts. When I called to make a reservation, the agent seemed a bit disorganized from the start. Despite my specific request, she booked my reservation for the wrong day. I caught the mistake while on the phone, but instead of fixing it, she added a new reservation for a significantly higher price without my permission. When I asked to speak with customer service, they were closed, so I had to call back later.

Unfortunately, when I finally got through, I was told that my reservation had no option for modification or cancellation. I requested to speak with a manager, but the representative refused, stating that there was no point because the manager would tell me the same thing. I felt frustrated and upset by this interaction and couldn't believe the lack of helpfulness or flexibility from Reservation Stays.

In summary, I would not recommend using Reservation Stays based on my experience. They seem to have poor customer service and policies that do not prioritize the customer's needs or satisfaction. I advise looking elsewhere when booking your next reservation to avoid similar frustration.

I recently had a disappointing experience with Reservation Stays (reservationstays.com) that I feel compelled to share. After having my original hotel reservation canceled due to lack of hot water, I turned to the internet in a panic to find a new place to stay in Virginia Beach. As the first search result that came up, I decided to book my stay through Reservation Stays.

The site quoted me a price of $230.50 a night for a two-night stay, totaling $461. Though I agreed to that amount, when I received my credit card statement, I was charged $586.62 - over $120 more than expected! Perplexed and frustrated, I contacted the hotel to inquire about the discrepancy, only to learn that the total cost of my reservation was actually $433 - nearly $150 less than the amount Reservation Stays charged me.

I couldn't believe that Reservation Stays had taken such a steep cut from my reservation, effectively overcharging me and pocketing a significant amount of profit unjustly. A fee of that magnitude seems grossly disproportionate and, in my opinion, a clear case of taking advantage of a consumer in a stressful situation.

In short, I cannot recommend Reservation Stays based on my experience. Not only did they charge me an inflated price, but their lack of transparency and communication about the true cost of my reservation left me feeling cheated and taken advantage of. If you're looking for reliable, affordable travel accommodations, I suggest avoiding Reservation Stays at all costs.

If you're planning to make a hotel reservation, steer clear of Reservation Stays! My recent experience with the company was fraught with frustration due to their dismal customer service. I had the misfortune of speaking with a representative named Glenda, who lacked the ability to provide personalized assistance, instead regurgitating robotic policy jargon without addressing my predicament. My problem was an honest mistake; I had booked the wrong dates unintentionally, and I immediately reached out to customer service. Glenda's unhelpful replies left me feeling disregarded, and she wouldn't even connect me with her manager when I requested to speak to them. To my dismay, I had to contact the hotel myself and have them intervene on my behalf to cancel my reservation. It's unfathomable to me that a business could prioritize policy over finding an amicable solution for their customer! Don't make the same mistake I did by using this company.

Unfortunately, there are some negative experiences that have been reported regarding Reservation Stays (reservationstays.com). One customer reported that they had reserved a room over the phone and were quoted a price of $286 by a representative who claimed to be a part of the Hilton group, but were charged twice that amount when the payment was processed. The confirmation email they received also didn't include any information about the cost of the room, making it difficult to dispute the charge with their bank. Additionally, the customer claims that the company didn't mention anything about a no cancellation or changes policy until after they attempted to fix the mistake.

When the customer attempted to address the error with the company, they were met with resistance from the manager who refused to take any action to rectify the situation. The manager allegedly told the customer that all transactions were final and that there was nothing that could be done to change the charges. The customer believes that the company deliberately excluded the cost of the room on the confirmation email to ensure that any dispute with the bank would not proceed.

While this customer's experience was unfortunate, it's important to note that not all customers have had negative experiences with Reservation Stays. However, it's always advisable to do some research and read reviews before making a reservation with any company to ensure that you're getting the best experience possible.