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Reservation-Desk.comunknown service charges and fees, falsely placed themselves on hotel websites

1
D Aug 11, 2018

I went directly to the site for the hotel I wanted to stay at, hit make reservation and was moved to the "reservation desk". The room that was listed at $142 was confirmed as a king accessible room. Then I got an email from reservationdesk.com stating I booked through them. My room now had $45 in taxes and fees plus $14.99 in service charges taking it to $203! Called and got the run a round, called again and same run a round. Chose to talk to the hotel at check in. SURPRISE! My king accessible is now a double non-accessible (my credit card was not the number they had used to charge it so the hotel couldn't help us) and my husband cannot shower! I have called 3 times and although they said I would get a partial refund (whopping $9.49) I have yet to see it.

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