SUBMIT A COMPLAINT

Reservation Counterlets not go places

1
K Sep 05, 2018

I strongly suggest that you avoid Reservations Counter to book anything. This is what happened to me. I booked one night in a hotel (Howard Johnson, Saugarties NY) for 9/15/18 then clicked. The moment I realized I'd made an error, I called them (no more than 30 secs after I clicked). I spoke to the person on their customer complaints line and it was a shock to hear that they would not budge and shift my booking date forward by one week. I asked to speak to their supervisor and they still stonewalled me. They were also rude and unpleasant while doing so. I get the fact that when I clicked the booking, I committed to the booking. But no other business in the world will not let someone change 30 seconds after booking. This seems to me totally unreasonable. Reservations Counter may well write a reply beneath about having to follow their procedure. They should also understand that my procedure is to let the world know that they are being sketchy. This is a company who cannot be trusted.

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