I enjoyed having the photo booth at my wedding reception. However, it has been over three months and I still have not received the DVD with the images, which is included in the photo booth rental. I have called multiple times to both the local photo booth operator as well as the owner of the company for two months now and still have not gotten my DVD.
Highly recommend that you DO NOT hire this company for your event. Or at least hold the final payment until you receive everything.
I contacted Roland for my daughter's wedding to be held on 10/10/08 to rent a photo booth. I should have known something was up when I called him two days before the wedding and he said he wasn't paid yet and really had no knowledge of my contract. After faxing a copy of everything he said things were o.k. and the booth would be there. NOT!
I have made many calls for repayment and faxed more copies of our contract and our canceled check and it is now 5 months later and still nothing . He has made many promises to me if I have been tricky enough to get him to answer the phone. I've gotten nothing but lies and quick stories of ignorance from Roland.
I've done B.B.B. and nothing, so today I did small claims . I spoke to him again and he said the check will be in the mail tomorrow. I'm not going to hold my breath. Please find some one else for a photo booth rental. I've heard that they are a lot fun. I wouldn't know from experience, thanks Roland.
I highly DO NOT recommend this company. I had thought - I found a good deal for my wedding - but ended up getting what I paid for. The attendant was unprofessional, the photobooth was not even working 50% of the time, and in the end - it was the worst part of the wedding.
Rolland Elliot, the owner also lacks alot aswell - bad customer service, problem still not resolved. Very flaky!! It was like I was interacting with an 18 year old, straight out of out high school that had no professional sense or manners.
DO NOT RENT from this place - and as i see in the other post - his photo studio has about as good of a service has his photobooth... not a big surprise. I hope this review will stop you from having the problems, I have had to deal with and am still dealing with.