Rent-A-Center review: Manager complaint/products complaint

Service from both managers in Billings, mt locations very poor I have a bed that has no frame which Stephanie has not replaced in months after she says she would so I slowed my payments till it was replace the frame on there I was told by the manager was a showcase and was not suppose to go with it both Stephanie and Matt both whom are managers very rude towards my wife who will not enter the store now have told me it's my word against there's which is unprofessional I've made numerous attempts to have Stephanie pick up but would not set up time yet we continued to pay while me an my wife have a wood stump hold bed up for last 6 months