Rehlat review: Refund

I have been waiting since early June for a refund for a hotel cancellation. Despite several requests, and several assurances that the refund is on its way, I have still received nothing. Example of correspondence below:

Good day

Following your email (below), I seem not to have received this refund. Could you please let me know whether you did repay me, and if so, to which account and on what date?

Many thanks

Roy Adams

_____________________________________________________________

Dear Customer,

Greetings from Rehlat!

Your hotel booking has been canceled and a full refund will be initiated for the amount of 85.780 GBP for booking I'd RGL1391691, Which will be credited to your respective bank account with in 10-15 business days.

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* The service fee of 3.2 % is a Non-refundable booking fee and pricedropsavings Addon (Non Refundable)

For further queries feel free to reach us at [protected]@rehlat.com.

I also asked you on August 1 for assistance. You acknowledged my email but I've heard nothing from you since