Regus review: Virtual office
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I have had months of misery trying to reach a Regus Manager. My account number is 7339927. I contacted them in March because I have been unemployed due to COVID. I asked for a discount because the office was initially only open for an hour a day and they were not providing the services that they were supposed to. I have called customer service over 10 times asking for a manager and no one has ever contacted me. This is beyond AWFUL. I was told initially that they were offering 50% discount for 3 months. I never got this! Then they told me that I would have had to write to them asking for it prior to May 2020. I DID DO THAT and sent them the proof. They still did nothing to assist me.
I Have called them, written them and asked for a manager over 10 times and NOTHING. They are AWFUL! It is a fly by night company with zero customer service. They keep telling me I have to abide by the contract. I never signed a contract with them but if I am paying for services they need to provide services! They cant expect people to pay for nothing. I understand they are declaring bankruptcy but this doesnt give them the right to defraud customers.
I just dont know what to do here. Can you help me?
Any prospective customers STAY AWAY!
Thank you for getting in touch. At HQ/Regus, we take renewals very seriously and take great care in communicating how the process works. It’s our goal to make this an efficient and simple process for our customers.
Prior to any renewal, customers receive a courtesy reminder email, which provides the options to renew or terminate the services. According to our records, you received it on 18 August 2020. It was sent to the email we have on file for you. We invite you to review your details through your online account, to ensure our communications reach you in a timely manner.
We haven’t heard from you and your agreement renewed, as explained in this courtesy email.
Should you want to end your agreement, you can do so online as well, through the Account section. However please understand that it will end at the end of its term.
We are deeply sorry if the current crisis has affected your business negatively; however, your offices and services have remained available and we cannot take responsibility for any business decisions you have taken to reduce costs. It is not unreasonable to ask our customers to pay for services that we provide.
Should you wish to discuss further, please contact me at sandra.melody@regus.com. Together we can look at the alternatives we have to help your business.
Thank you,
Sandra Melody
Head of Customer Services
The complaint has been investigated and resolved to the customer's satisfaction.
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