Regus review: Virtual office

Hi Alan,
Thank you for getting in touch. At HQ/Regus, we take renewals very seriously and take great care in communicating how the process works. It’s our goal to make this an efficient and simple process for our customers.
Prior to any renewal, customers receive a courtesy reminder email, which provides the options to renew or terminate the services. According to our records, you received it on 18 August 2020. It was sent to the email we have on file for you. We invite you to review your details through your online account, to ensure our communications reach you in a timely manner.
We haven’t heard from you and your agreement renewed, as explained in this courtesy email.
Should you want to end your agreement, you can do so online as well, through the Account section. However please understand that it will end at the end of its term.
We are deeply sorry if the current crisis has affected your business negatively; however, your offices and services have remained available and we cannot take responsibility for any business decisions you have taken to reduce costs. It is not unreasonable to ask our customers to pay for services that we provide.
Should you wish to discuss further, please contact me at sandra.melody@regus.com. Together we can look at the alternatives we have to help your business.
Thank you,
Sandra Melody
Head of Customer Services