Regus review: Unprofessional front desk
Replied
This is a complaint about [protected] unprofessional behavior at Regus (70 East Sunrise, Valley Stream, NY 11581). This lady is not of the temperament to effectively handle front facing customer service. She barked repeatedly at me and everyone else who dared try to open the door without "reading the note" that she angrily says tells us "you must wait to be allowed in". The first thing we notice on that door is the command to "pull". Of course, if the door does not open, we will wait. Unfortunately, she chooses to talk to visitors/customers as if they were her "kids". Never have I witnessed such lack of professionalism. [protected] NEEDS TRAINING, social skills, & cultural competence. Until then, she should NOT be at the front desk "fighting" everybody unfortunate enough to walk in. The reception area is too loud with tv on blast and her constantly on her private phone loudly chatting & laughing. While were sitting at the reception, she unprofessionally kept telling her coworker "people don't read" in reference to them trying to normally gain access.
Desired outcome: TRAINING!
It's through feedback such as yours that we can improve our services to customers.
I sincerely apologise for any inconvenience caused and have asked the line manager of your location to investigate this as a priority.
We, are committed to the highest standards of integrity, honesty, openness and professionalism in all our activities. We will ensure the situation is properly investigated and quickly resolved.
If you would like to discuss this further please email your contact details to me at lorraine.brule@regus.com and I will ensure you are contacted.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
Thank you! I trust that you will vet and require more decency & professionalism of her for the sake of Regus & its customers & visitors. To help with your investigation, you can speak with the CBP office in suite 500 because I let them know directly what happened & asked them for a number to call.
Thank you. I will consider this resolved on my side (even though I will not be going back to that specific office).
This complaint has been resolved automatically due to user's inactivity.
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