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CB Office Space and Supplies Regus Complaints #442-461
Regus

Regus review: Retainer refund and late fee

E
Author of the review
6:54 pm UTC
Replied
The company left an official comment on this complaint.

Unfortunately, I have TWO issues with Regus:

Account name: [protected]

1) Our company relocated from CA to MO in July 2020. There's a retainer balance of $1, 616 that we require to be refunded. Our Account Manager told us to get it done via Help Desk. The Help Desk directed us to their website. The issue is, there is NO button for "Request Retainer".

We filled in a spreadsheet with our account details (to manually apply for the refund) a couple of times. There is no response so far.

We have been waiting for this refund for literally more than one year.

2) We updated our card in the system before it expired. However, we still got a late fee (invoice [protected]). The Account Manager said it will be waived but again, still, nothing happens.

Desired outcome: Refund of the partial retainer of $1,616 and waive the late fee

Update by EmPrep
Aug 02, 2021 6:57 pm UTC

P.S. The latest spreadsheet with our bank account details was submitted on July 2, 2021. We checked all the information one by one with our bank while filling in the spreadsheet. The account information should be 100% correct.

Regus response
Aug 03, 2021 4:32 am UTC
Regus customer support contacts
Phone numbers

+1 (855) 400-3575

+371 67 118 333

Address

26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, LU

Website

www.regus.com

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Hi and sorry to hear of these issues.
I’d like to follow-up but this website removed both your company name and invoice number, so I cannot identify your account. Please can you email me such information at Sandra.melody@regus.com? I will then be in touch and provide you with clear updates.
Alternatively, please feel free to log a case through the Help section of your MyRegus online account. This will go to the helpdesk, with your details and we’ll be able to assist.
Late payment fees can easily be identified through your online account (myregus.com). Have you logged in and checked the Billing & payments section? Our invoices are to be paid by the 15th. If not, late fees are automatically generated.
I will be happy to clarify your concerns once I hear more from you.

Thank you,
Sandra Melody
Regus Customer Services
Update by EmPrep
Aug 23, 2021 5:23 pm UTC

Hi Sandra, I emailed you on Aug 9 about all the details. Please have a check.

Regarding the late payment fee, it should be waived though. Please see my email on Aug 9.

Thank you!

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  1. Regus Contacts

  2. Regus phone numbers
    +1 (855) 400-3575
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    +371 67 118 333
    Click up if you have successfully reached Regus by calling +371 67 118 333 phone number 0 0 users reported that they have successfully reached Regus by calling +371 67 118 333 phone number Click down if you have unsuccessfully reached Regus by calling +371 67 118 333 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +371 67 118 333 phone number
    +1 (800) 633-4237
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  3. Regus emails
  4. Regus address
    26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, Luxembourg
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  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 31, 2026
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