Replied
Hello,
I would like to terminate my membership with regus. I was quoted $89 per month and it seems more than $89 a month. I have contacted customer service multiple times and they refuse to terminate my membership. I understand I signed a contract with the impression from regus sales rep that it would only be $89 a month not jump from that to $400 the filling month. Great way to trick people to to sign up. I’m very disappointed in the customer service I have never seen such poor service. Normally, customer service helps you solve your problem and if the customer is dissatisfied you’re supposed to have a resolution. The only resolution you have is your way or no way at all. I have never used my regus services I have never been to the office I’m basically being charged for something I do not use. If this is the regus hospitality I do not want to be a regus customer any longer. Please if someone can provide me with a solution that would be helpful I would appreciate it.
Desired outcome: Terminate contract without charge due to customer dissatisfaction and customer never using the service.
I’m very sorry to hear of your disappointment.
Transparency is fundamental to us, and we always ensure that any concerns have been clarified before an agreement is signed.
Our customers are billed according to their agreement.
A signed agreement is a formal business commitment, and it should be ended online according to its notice period.
I’d love to further help you, but you’ve posted anonymously, which stops me from being able to contact you.
Please can you email me at lorraine.brule@regus.com with more details, such as your company name and/or account number? This information is available on your invoices.
I look forward to hearing from you.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
This complaint has been resolved automatically due to user's inactivity.
1 comments
I am currently dealing with the same issue. My contract went from $58 to $167. I hope your issue is resolved. Terrible customer service, and shady business practices.