Regus review: virtual office

Dear Jose,
We are very sorry to receive your feedback. Transparency is key to us so we would always make sure that any queries or discrepancies have been clarified before the signature of your agreement.
You signed a contract with us until September 30, 2020, so you could enjoy an interesting monthly fee. This is a business commitment.
We do offer flexibility to all our customers, but we have to know your plans in advance, as we base our business on signed commitments from our customers.
Also, please note that we bill your monthly fee in advance. We then bill for services in arrears and together, this makes up the charges you see on your monthly invoice. All your invoices are available in your online account (Accounts section). They are payable upon receipt but no later than the 18th of each month.
We can save you the hassle of checking dates and arranging payments, and this way avoiding late fees, by setting up an automated method of payment such as direct debit or credit card.
Transparency is key to us: you will have time to review your invoice and ask us for clarification if needed, before payment is automatically taken.
Setting up a direct debit or credit card payment is extremely easy: Please simply log into your online account, go to Accounts, then to the Payment method section.
We hope this was helpful. Please feel free to contact us at account.helpdesk@regus.com if you need further assistance, quoting reference C-2311843-R7B1. Thank you

NB: Did you know that you can check your agreement, meeting room bookings and other services through your online account? Simply go to our website and log into your account. From there you can also check payments and download your invoices, which helpfully include a summary of the net balance on your account.