Regus review: Coworking space
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
They will cheat off blindly a bunch of layers billing you 15 days before the month and will add fees can't wait for my contract to expire will never go near those so-called co-working spaces do not join them try the library instead
I own a small company and feel been taken advantage by this no heart company their sale person are the worst never answer the phone
I beg anyone not to trust this company Regus.
Regus customer support contacts
Dear Yahia,
We are sorry to read your comments and to understand that our billing system confuses you.
We work hard to ensure full transparency on our invoices, and appreciate your feedback, which can only help us improve.
Please note that we bill your rent in advance. We then bill for services in arrears and together, this makes up the charges you see on your monthly invoice.
All your invoices are available in your online account (Accounts section). They are payable upon receipt but no later than the 18th of each month.
We can save you the hassle of checking dates and arranging payments, and this way avoiding late fees, by setting up an automated method of payment such as direct debit or credit card.
Transparency is key to us: you will have time to review your invoice and ask us for clarification if needed, before payment is automatically taken.
Setting up a direct debit or credit card payment is extremely easy: Please simply log into your online account, go to Accounts, then to the Payment method section.
We hope this was helpful. Please feel free to contact us at account.helpdesk@regus.com if you need further assistance.
Thank you
NB: Did you know that you can check your agreement, meeting room bookings and other services through your online account? Simply go to our website and log into your account. From there you can also check payments and download your invoices, which helpfully include a summary of the net balance on your account.
We are sorry to read your comments and to understand that our billing system confuses you.
We work hard to ensure full transparency on our invoices, and appreciate your feedback, which can only help us improve.
Please note that we bill your rent in advance. We then bill for services in arrears and together, this makes up the charges you see on your monthly invoice.
All your invoices are available in your online account (Accounts section). They are payable upon receipt but no later than the 18th of each month.
We can save you the hassle of checking dates and arranging payments, and this way avoiding late fees, by setting up an automated method of payment such as direct debit or credit card.
Transparency is key to us: you will have time to review your invoice and ask us for clarification if needed, before payment is automatically taken.
Setting up a direct debit or credit card payment is extremely easy: Please simply log into your online account, go to Accounts, then to the Payment method section.
We hope this was helpful. Please feel free to contact us at account.helpdesk@regus.com if you need further assistance.
Thank you
NB: Did you know that you can check your agreement, meeting room bookings and other services through your online account? Simply go to our website and log into your account. From there you can also check payments and download your invoices, which helpfully include a summary of the net balance on your account.
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
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