Regus review: Collections with insufficient notice/usage
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
I wanted to rent a virtual office from Regus. I never set foot in the office, and one day I receive a collections notice from Tucker, Albin, and Associates saying I owe them $700. One of their representatives claims they have been calling me, which they haven't, I have proof, and asking for that sum.
I am requesting the total stop of these collections.
Regus customer support contacts
Hi Trent, thank you for getting in touch. Transparency is key to us and our teams go to great lengths to ensure that any queries are clarified before an agreement is signed.
You signed an agreement with us until 31 Jul 2020 (start date 16 December 2019); this is a business commitment.
Please understand that we cannot break agreements before their official end date.
Ending your contract is a simple process, which you should confirm through your online account (“Account” section). Your termination will be confirmed shortly after by email.
I apologise if you weren’t aware of this.
Please remember that your center team is available to answer any of your queries. Alternatively you can contact me at sandra.melody@regus.com if I can help further.
Regards,
Sandra Melody
Head of Customer Services
You signed an agreement with us until 31 Jul 2020 (start date 16 December 2019); this is a business commitment.
Please understand that we cannot break agreements before their official end date.
Ending your contract is a simple process, which you should confirm through your online account (“Account” section). Your termination will be confirmed shortly after by email.
I apologise if you weren’t aware of this.
Please remember that your center team is available to answer any of your queries. Alternatively you can contact me at sandra.melody@regus.com if I can help further.
Regards,
Sandra Melody
Head of Customer Services
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
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