The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Honestly, from the bottom of my heart, I am not the most perfect person in the world. Trust me, I’ve done my wrongs, but when I tell you, these are some of the most unprofessional staff ever. The cafeteria staff are rude. I asked a simple question, and it turned into a whole debate. The receptionist doesn’t greet anyone or help; she just sits there.
Desired outcome: I would say nothing I’ll stay away from the cafe and the receptionist honestly unless I can move somewhere els other then that it is what it is.
Regus customer support contacts
Hi Ricquelle, I am sorry to hear of your recent experience with your centre team. Regardless of the reason, I understand how frustrating it can be and apologise if we haven’t provided you with the level of service that you expect and deserve from us. I have immediately escalated your comments to the relevant teams and confirmed that they have contacted you to assist you with your concern, please continue to speak with them.
Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments, which help us improve.
We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments, which help us improve.
We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
Resolved
This complaint has been resolved automatically due to user's inactivity.
1 comments
We thank you for you feedback and addressing your issues concerning you experience here at Regus. We apologize for the unpleasant experience you had with the Community Team. We at Regus prioritize in helping our clients have a great day at work; we will make sure our clients are always greeted and helped by the community team. Please let us know if there anything else we can do to make your experience better, thank you!