Regus review: billing
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
I had the Regus representatives at my office complete my billing and they did not post it correctly so then I received fees and then my phone number and ability to book rooms was suspended and it took 3 months after I had already paid my account full to access the location. Worst customer service ever! It effects your business! Regus customer service is horrible! They definitely put their pockets first.
Regus customer support contacts
Dear ‘ABC Business’,
We are sorry to hear that you are unhappy. Transparency is key to us and we work hard to ensure full clarity on everything that we do.
We would like to assist you further, but your post is anonymous, which stops us from being able to investigate and contact you. Can you please email us at account.helpdesk@regus.com with a few more details so we can identify your account and assist?
Our customers are advised to pay their invoices through their online account, to prevent such allocation delays. It’s very simple, just go to our website and log into your account from there.
We look forward to receiving more information from you and resolving this matter. Thank you
We are sorry to hear that you are unhappy. Transparency is key to us and we work hard to ensure full clarity on everything that we do.
We would like to assist you further, but your post is anonymous, which stops us from being able to investigate and contact you. Can you please email us at account.helpdesk@regus.com with a few more details so we can identify your account and assist?
Our customers are advised to pay their invoices through their online account, to prevent such allocation delays. It’s very simple, just go to our website and log into your account from there.
We look forward to receiving more information from you and resolving this matter. Thank you
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
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