Regus
reviews and complaints

I had an Agreement with Regus and a retainer was provided as deposit, when the time of the agreement was final, we requested the retainer.

The timeline is the following:

Contract ended January 2023. It is now May 2023 and the team does not provide any information to track the wire.

I would urge each and everyone looking for coworking space to look somewhere else, their services are almost non existing, we had months without internet, the cost of renting a room is close to renting a hotel, and then when you request your retainer, you get ghosted.

Im fortune our company has the resources to take legal action, but Im aware alot of people are unable to do so...

I recently signed up to receive a monthly membership + signage for a virtual address.

Since 4/11, my total invoice should have included prorated charges from 4/11 - 4/30 of $59, a signage installation charge of $99, 1 monthly signage charge of $30 which would have totaled $188. The next invoice expected should be $104 which should include the mail forwarding on monthly basis, signage rent, and virtual address.

Instead, I have total invoice split between outstanding of $464.57 which includes a late fee of $31.82. This feels like a accounting billing disconnect issue where the billers sitting in a shared service should be retrained.

I would like for my account to be resolved as soon as possible so that I don't rack up any erroneous late fees.

In september 2022 we opened a startup company in the netherlands, and we were looking for virtual office space. We visit regus - arnhem park tower, nieuwe stationsstraat, arnhem. We were advised by the dutch enterprise agency to use regus and with our first and only visit so far to the company in armhem, everything was wonderful, and the picture they drew was of the best services. The invoices start arriving, and with the initial fees we pay and also the monthly statements, it seems that it continue to go up. After a call, the lady explained this extremely complicated payment system, and we just continued. The company is a startup, and up until now it hasn't been able to generate income. The finances weren't doing well, and we started falling behind. It was then that we really saw who this team really was. To the point that we are not allowed to come to the office, and it is suspended, and they threatened to call kvk, the chamber of commerce, to deregister our company from the address.

We went ahead and changed our address to spare us some embarrassment, and we also informed regen that we changed our address. Afterwards, they continue to send us monthly invoices, and when we email and ask, they just don't reply. Today, after another invoice, I called the office and told the lady I needed clarity on why we get invoices after they explicitly refused to use the office. I called and asked for help and the promissory note, but when they called, they said we must continue to pay until september, and on the flip side, we were not allowed to go to the office. They emailed us and said they suspended our account.

We don't know what to do, who to call, or where to ask for help. I did call a call center, and the gentleman said this is not correct or good. I also informed the lady at arnhem that I would go public with this. If they treat us like this, i'm 100% sure they do the same to others. This was not the picture we got when they were eager to sign us up as clients. To this day, we haven't visited the office, and I understand that we need to pay for the service, but the way they continue to handle us, seems that we own them in the world.

Please help?

Regus didn't return my security deposit, terminating the renewal on 12/31/2022. I had another experience with Regus like this. It seems like their intent is just to ignore it so that some would go away. I contacted them numerous times, and they even took out the record that I paid a security deposit from the website payment history. Trust me, Regus wouldn't have allowed me to rent there without the security deposit. However, they took out the security deposit payment from all the billing histories mysteriously. If you can have another option, don't go with Regus. They are a bit dirty with money.

​Dear Customer services, as I have emailed several times on this issue. I contacted Regus to inquire about a 5 day work space and this is what I believed I was paying for. I was then informed that I had entered into a month to month agreement for which I was never interested in nor do I have a copy of this agreement. I was never interested in a membership or any long term agreement and I did not agree to this.[ If you have evidence of this agreement, could you please forward me a copy? ]

Therefore: - I am not sure if it was intentional or otherwise but the effect was that Regus seemed to have sold a product to a customer who did not want or need it. However somehow by luck there was never payment or an agreement ever processed. But now I keep getting emails asking to me to pay for a product or service I never wanted, nor agreed to. The account number is [protected], and I would like this to be cancelled as well as any memberships attached to it. I have called / emailed /spoken to your customer services on several occassions, and I believe I have provided enough notice that I want this cancelled before the end of April 2023.

I am unable to do this myself via your online app as I have no access to any pages or accounts with Regus.
Please see the pictures below.

Hello,

I hope this matter can be addressed and resolved fairly. I have been a client at Regus for 11 years (since 2011) and in the past year I have seen my fees double for a simple virtual mail service, of scanning and emailing mail to me 4 times a month (every Friday). This happened upon change over of management in 2022. I have sent an email to the manager to address this but there is no action being taken to address this, as in discuss or negotiate the change to my fee agreement which was always the same for 10 years. I have emails I can forward as well as reference to my transaction history which should demonstrate the change in expenses that I am hoping to mitigate. I have not received any response from branch management or any hope to address my concerns for costs increasing double (I just paid $187 vs. the $95 agreement I've had for 10 years). Please contact me at [protected]@natashashaw.com or call me at [protected].

Thank you,

Natasha

Hey, I am writing to express my disappointment with the business lounge space. One of the key benefits is that area has 24-hour access. However, I have come to realize that this promise has not been fulfilled.

As someone who works on a flexible schedule, I need access to my office space at all times, including late in the evening or early in the morning. Unfortunately, I have found that the office is not open 24 hours a day as advertised. I arrived at the building at 8:10 in the morning, only to find that the doors are locked and I am unable to gain entry.

This has been a major inconvenience for me and has made it difficult for me to complete my work on time. It is frustrating to be paying for a service that is not being delivered as promised. I feel that I have been misled and that my expectations have not been met at this location.

Would it be possible to make sure that information from the ladies at the front desk and on the website/google maps is the same? I would like to be informed in advance that the business lounge of this office works only between 8:30 AM and 5 PM from Monday to Friday. It will be helpful to plan a day without any unpredictable information on the desk.

The service is well below the standards I expected, theres no leadership no support with the location managers I paid accidentally for a full year for office address which was misleading, it says services available immediately, after payment an email requesting passport company registration invoices etc stated by a Lawyer, my comply has not been set up yet , this ws. explained and was told I could cancel online . Three times I was guided to close the account and even received emails validating closure and asked to do a glowing Trustpilot review with understanding all would be sorted ,Sadly I at the stage I just want to pay them off for what I have never started but do not trust the company will cease th extra charges and invoices as other disgruntled clients have mentioned ,

I would appreciate any support fro a senior Regus director to verify they will legitimately close the account even though I have never used the services. The treatment given to clients is appalling and the reviews are genuine . I feel sorry for the workers within the Company that are only as resourceful as their leaders . ,

Paid by accident for 1 year online virtual address for a business not currently available a its at the initial set up stages, I asked regus if I could cancel or start in a few months time they agreed for me to cancel on line three times. I received confirmation saying sorry I was leaving, they closed the account then reopened the account, /stating online is a business contract. I paid with y personal credit card, even though there is no loss for regus as there was nothing to process. The manager tried to help advising all I needed was pasport etc and they would make it as easy as possible, then I was told all documents needed to be notarised or stamped by a lawyer, by this. Time I exhausted I ask to pay the the full amount as I read the online reviews and can see this is a company with no regards for the customer. The manager drew up an invoice but I am worried that I pay the balance for the service I never received and then regus continue the contract and collect more money then they are owed. At this stage I do not trust them after reading all the reviews can someone please advise as I feel sorry for the managers whom seem to get very little support. There's a break down of communication between divisions and constantly reverted back to the same loop, no leadership, corrective action, or consistency, benchmarks are lowered for each departments, please help!

I called my account manager to terminate office 1240 on January 31st, 2023 and received a confirmation with the effective end date of February 28th, 2023 (see attached document). It was a month-to-month agreement.

However, on February 1st, I was billed for March. When I contacted Regus again, they stated that I need to log in and terminate your agreement once again. So, I logged into my account and tried to terminate the agreement again but the button to end the agreement had been grayed out. I tried the iOS app as well and the option to terminate was nowhere to be found.

I am still being billed for an office space that I am not using. I moved out months ago and I'm still getting billed monthly. Impossible to end the agreement.

I got bedazzled by a sales person / account manager, Karl Hans, who only gave me little information and hid the 'establishment costs' from our conversation.
Got within 10 mins the contract which I had to sign asap
Only found out once I received the invoice that 77 euro establishment costs were charged for a postbox.
Needless to say that these kinds of sales techniques are misleading and should not be allowed by this company.
I demand a refund on the establishment cost and shall not rest until I do so

Good Morning. On 14/04 one of my team member's car was blocked in in one of the Regus car spaces and she could not enter her car. The individual returned to the Regus Winnersh Triangle Floor 1 building to speak to the receptionist to find out if there was anyway she could help her locate the driver of the van so she could access her vehicle and get home.

Upon approaching the receptionist and the other colleague sat at the desk, our employee was told that it was not their problem and that she shouldn't be parked there. We do in fact pay £100 monthly for this space so she most certainly is allowed to park there. Which by the by, was not the point! The receptionist was rude, did not look up from her screen and her colleague was laughing.

In addition to this, my colleague is 8 months pregnant and was quite visibly distressed. She even asked "are you not going to help a pregnant woman?" in which both Regus employees laughed and dismissed her. They did not help her.

This is not the first time I have received reports of the rudeness and abruptness of the Regus front desk employee. Everything is "too much" for her.

Having booked a meeting space at the value of over £600 I needed to move the date, with over 2 weeks notice. Regus have advised as per their terms and conditions I would have to pay for the room in full regardless of if I could attend or not and then book another room for the future date. This being the first time I booked with Regus I mentioned this seemed counter productive as I would be happy to pay for the room but just move the date and then book again with Regus in the future, which results in a beneficial outcome for both parties.

However Regus refuse to reconsider the options and insist I pay in full for the room, meaning I won't book with them again and they lose a customer for life - this is not a beneficial outcome for either party.

Apart from being able to email a anonymous customer service agent there is no option to have a conversation about this at a higher level.

Relating to Charges- Golden Sky (9522891) CRM:[protected]..before our renewal we talked to your people that we will pay quarterly. Next day they raise invoice for 1 year, clearly this is not our mistake. Also, every year your company is giving us a different office no. depending on your availability and again we receive invoice for retainer and restoration? After our 4th renewal you will do this to us? We will not be paying any late payment fees nor retainer nor restoration fees again. Morover, mistake from your end should be rectified internally by your management.

Hi

Due to the lack of response and Cooperation from your company

We had no alternative but to post it here

For eight years, our Regus national membership remained intact, a symbol of our loyalty and dedication. We prided ourselves on never canceling a membership in any organization - until the jarring news arrived. On March 13th, 2023, we received the shock of our lives: our fees were going up by a crushing 80% as of May 1st! Despite holding a flexible month-to-month membership, and never using it. we wasted no time in requesting cancellation. Sadly, we were informed that our membership would terminate at the end of June due to the policies outlined in our contract but a price increase will be applied as of May as stated earlier. This wasn't the first time, either. In the past year, our company faced another fiasco where we had to leave our office because the emergency exits had been locked for months, and another tenant feared for her safety, prompting her to call the fire department.

The Center, unfortunately, fell prey to a fabricated snow issue by the community manager which led to its shutdown during a critical workweek. A terrible experience, to say the least, one that can be written about in a book. overt misrepresentation of services during TV commercials for Regus-related businesses conflicts with our morals and policies. Hence, an immediate cancellation has been requested

Our office was opening a new office in Seattle, WA, and we had been searching for a small office space to accommodate an employee. While doing research, we came across the Regus Group, offering us an all-inclusive package in one convenient monthly bill. This was an ideal plan for us. We began our relationship with Regus in March 2023, and we were instantly disappointed.

I thought I signed up for month over month subscription but they tricked me into signing 24 months lease. I immediately wrote back to them as soon as I saw the email that they signed me up for 24 months. Not only they are violating the California Civil Code Section 1689.6 law but also practicing dishonest practices to trick customers into 2 years lease. Emails were sent and phone calls placed, and were not returned for days when there was an urgent need for a response. They finally came back with a complete garbage reply. We felt really let down by Regus, and will never do business with them again, nor refer anyone to their offices. We are working with the lawyers to take an action with them.

On April 7th, I purchased a virtual business address at a rate of $89 for 24 months. The business address was advertised as including mail handing services "Collect your mail at the center of have it forwarded daily, weekly, or monthly." A large checkmark was placed next to this mail handling services in the sign-up process, as if to indicate was included as part of the services offered. Approximately 2 hours after purchasing, I received an email stating they will automatically enrolling me into a mail forward services for an additional $20, which they will automatically be adding onto to monthly statements. I responded immediately and stated their advertising conveyed that this service was included, and I requested that they cancel the contract. They stated they are unwilling to cancel the contract. The fact that they introduce hidden charges by email only after people have signed contracts seems deceptive.

I moved out of my office over a month ago and still haven’t received my retainer back. I opened two tickets and have not heard a thing. I put in for the retainer and all my bank details twice no so there is no excuse why they have not sent it back to me yet. It says in the contract I signed that within 30 days of the end of my contract I would receive it.

I oredered a month to month virtual office service in October 2022. There were technical issues on regus' part charging my numerous cards i entered. They offered solutions that were not permanent as they were able to charge my initial fee and never charged me again (which i did not know) until I started to check. My account was then cancelled. Once I found out they had not been charging me monthly I called and they offered to make me another agreement. I agreed and this time ordered a 12 month virtual office agreement. Minutes after ordering it I sent an email to my local branch letting them know i was not comfortable with proceeding (i used those words) because when i went to pay once again there was the same technical issue i had in october of last year and i did not want to proceed with a contract for which i cannot pay (because of their technical issues) making me later incur in late fees and run into trouble. They offered the same solutions offered to me last time in october which were to enter my information manually or enter bank account information manually (none of which worked back in october at least not permanently, since they didnt keep charging me and my account was cancelled without my knowledge. I have since then, since minutes after signing the contrac been contacting regus's local office and the regus customer service line, nobody has been able to assist me in rolling back or ending that contract and now I am receiving late payment notices and emails stating i will be sent to collections. They have technicall issues that prevent them from charging me and minutes after signing the contract i said i wasnt comfortable moving forward, yet since then they have refused to help. The local office sent an email to the main regus company asking them to please rollback or end my contract and nobody has answered or helped. I have called and have asked again and agin and keep being told it will take 48 hours, after which i call and the whole process starts again. I am about to be sent to collections for a contract that they themselves cant charge me for. Please I need my contract ended/ROLLED BACK. Thank you. Laura Fernandez.

I initially signed up with the company the end of 2019 beginning of 2020. During the time, COVID-19 was very much so active. As a result, I had no access to my mailbox for months on end. I was still paying for this but not getting my service. I rode the contract out for most of the term. A few months before renewal I called to verify when my end date was and it was in January 2022. What I wasn't told was that I needed to call 60days in advance to elect to either keep services going or not. When I called January 2022. I was town months too late. This is crazy as I can't afford this erroneous bill as im still getting billed for something I have no access to. I now live in another state and this business pretty much dissolved. Regus doesn't want to help and they keep charging without offering any help.