Regions Mobile
reviews and complaints

I've been with Regions for 15 years. Big, huge, mistake. I went to mobile banking and wait for it... TRUSTED THEM.

Skip to identity theft, thousands of $$$'s later, you would think your bank might notice something as up when they know you are in for a long term hospital stay.

Don't make my mistake. CHANGE YOUR BANK!

It wouldn't be fair for me not to include the fact that last week I did get a $357.00 overdraft refund. ( That was day Congress introduced the bill on unnecessary overdraft fees) Wow.

After over a year of not supporting Touch ID, regions has finally enabled it. Almost all my banking needs can be done through the mobile device. Transfers, payments, deposits all on my phone. Excellent modern app now.

Changing my rating from 1to 5for two reasons.

1. Obviously the addition of Touch ID support.
2. No longer charging $0.50 per check for mobile deposit.

Old Reviews:
Every other financial app I have allows me to sign in with Touch ID. This is a much needed feature for this app. A more full review will follow if this ever gets added. ***

Reviews of this app will remain 1-star until it gets added.

3/11: Rating lowered to 2 stars because app has been updated since last review but Touch ID not added.

3/29:
Rating lowered to 1 star. Not only has TouchID not been implemented in the latest update, now the app won't even save my user ID. The app works fine otherwise, but Regions developers are really dropping the ball on this. *

4/6
After uninstalling the app and reinstalling, the app remembers my user ID now. That bug is not unique to Regions, but it is irritating. Leaving this review as 1-star until Touch ID is implemented for log-in. *

7/17
Still no Touch ID support. Rating remains 1-star. *

9/21
Still no Touch ID support. Rating remains 1-star. *

10/6
Still no Touch ID support. Rating remains 1-star.

Contrary to the other reviews I find this app does a great job of performing basic online banking from a phone. If you want to review statements from a year ago or update your budget I think this is something properly relegated to a desktop. I have no trouble accessing my accounts and viewing them. I have no trouble making mobile deposits. And I can transfer money between accounts easily.

The mobile version is easily readable and you can move between functions intuitively.

The gold standard for phone banking apps I think is Chase. And this comes reasonably close. Two improvements are needed for me to give it five stars – (1) I agree with all other complaints there is no reason not to use thumbprint security login (hey developers – this almost pushed you to three stars when you did not include this in your most recent update. It's still mystifies me why you would go through the expense of an update and not include this); (2) increase the deposit limit to something more than $1500. When this app initially started it was something like $10,000. Maybe that's too high but something closer to $5000 is not unreasonable. Lots of small business people receive checks greater than $1500 and if you want the money you're not going to get it if you make them drive to a brick-and-mortar facility every time they want to deposit a check. I recognize the latter is not the fault of the developer but rather a banking management decision but I assume the IT department communicates with the finance department.

Version 6.14—Congrats, developers! You just improved the UI and broke mobile deposit. “null [code:211]” is the error message that requires constant capturing and recapturing of check images that will not submit.

Needs force touch capabilities. There are also discrepancies between the available balance amounts displayed in the app and online. Minus two stars. Note: Regions is behind in that the mobile deposit limit is $5,000.00 per month. As a Regions Solutions Team representative stated, they move forward at a glacial pace and still view mobile banking as a supplement to "traditional" banking, ie, driving to branches to either wait in lines at the counter or wait in lines at the pneumatic tube stations. This sad state of affairs forces one to consider other options, which should be unnecessary given that Regions has a well-developed service that could easily satisfy our needs. Small business users who generate more than said amount in revenue each month and value the ease of mobile banking may want to consider other options as well. This warrants another two-star deduction, but only one additional star has been taken. Edit: The Regions development team has apparently embraced the piecemeal building a more respectable app. Surely the sum total is not much to speak of, but those who have long suffered with this app revel in even the smallest of accomplishments. Regions has also raised monthly mobile deposit limits for business accounts to an amount that is actually useful (ie, $10,000 daily with a $25,000 monthly cap

I’ve banked with regions for over 10 years. I’ve had a few problems along the way, but until now it’s never been anything big enough to make me consider closing all my accounts.
A few weeks ago, I sat on hold for over 2 hours because my information was somehow hacked, and someone tried to charge $800+ on my card. I was told someone physically had my card using it, which was IMPOSSIBLE, considering my card was IN MY HAND while I was talking to the incredibly rude, short customer service woman. After being on hold for 2 1/2 hours, and before I could get more than 5 words in, she said she cancelled my card and hung up on me. All that waiting, for a one sentence non-answer. No explanation on what the heck was happening, no estimated time on when my new card was coming, or if I was even getting one. Since then, my app AND website log in has had major issues. It doesn’t matter what I try to do, I get the same message as everyone else.
“Unable to process your request, call customer service”
Then you get to jump through the automated machine hoops, only to be told no customer service rep is available. When working full time, one doesn’t typically have time to sit on hold for 2,3+ hours. Especially to be greeted with that kind of rudeness.
Also- I understand there was a brand new update, but I just updated my app the minute before writing this. So I know that’s not the issue.

I’m not one to write reviews on much of anything unless it’s positive. I work in customer service, I get it. But everyone has a breaking point and unfortunately... I believe I’ve reached mine with Regions.

Regions has always been terrible with hidden fees, but their mobile deposit ones are the most deceiving. The "immediately available" option tells you that it will charge from 1-3% of the total check amount and gives you a number in the first step. So for a $50 check, the app says you'll be charged between $0.50 and $1.50. What the app doesn't say (I had to look this up on the regions website) is that there is A $5.00 MINIMUM CHARGE! After calculating the initial fee, before hitting "approve" the app tells you you'll be charged $5 instead of $1. This is misleading and needs to be more clearly stated in the fine print.

Another issue with the app is the camera function. It won't allow the iPhone 5s's powerful camera to properly focus, or even use the camera's flash to get a clearer picture. Even being able to choose a photo from Camera Roll would be more useful.

The app's multitude of issues calls for, at the very least, a support email address for users to be able to solve some of the interface issues. The current app only provides the Regions automated hotline numbers, none of which really work for app support.

All in all, I'm only using this app because there's not a Regions bank in the city I live in to attend school. For everything other than depositing checks, the Mint finance app works much more smoothly. Don't get this app unless you have no other choice.

UPDATE 10/7: this is still a terrible app. The bugs they've been trying to fix haven't been fixed in well over two, even three years. I have given up hope of ever getting Touch ID authentication. I'm seriously considering switching banks.

Dear Regions, I have been a loyal customer with you guys for over 4 years, and for something like this to happen to me and I get not 1 notification or alert it is truly disappointing. Someone literally stole money out of my account using my debit card over and over with credit and you guys don’t see it as fishy? I have not used my physical card in months, I have been using Apple pay and when I do I barely use it. I even recently received a now card as a way to save money. If your fraud department was doing its job when it came to investigating you would have seen this. I am a hard worker I work 2 jobs I never have time to go out rarely. When I noticed the fraudulent charges I began to do what the fraud department could not and began investigating the stores and the places and realized that these fraudulent charges ranged from Tampa all the way down to Miami. I CANNOT BE 2 PLACES AT ONCE I HAVE YET TO MASTER TELEPORTATION OR CLONING. I have been in Tampa this whole time and I have proof by providing my work schedule and camera footage from my job if you would like as well because I did not make these fraudulent purchases that Regions is accusing me of making these by denying my claim. I would like my claim expedited ,I am behind on so many bills due to your sloppy investigation. I am more than dissatisfied with your services regions and I do not have to think twice on whether or not I will continue to bank with you guys. Thank you for the years but Regions has proven non reliable when it comes to my money. I feel unprotected and as if I am not a priority, definitely not a good look when it comes to who I want protecting my money.

Regions chooses who they will believe and doesn’t have their customers back at all! It’s always little to nothing that they can do. I reported fraudulent activity YOUTUBE AND LEGALSHIELD STILL CHARGING MY ACCOUNT. I changed my cards and a regions rep just told me I’d have to do it again! I just told her I did it because of the fraudulent activity before! How come you pick and choose who is worthy of believing this bank doesn’t have their clients back at all! Right now during this pandemic this has to be one of the most insulting suggestions! I’m an adult and these people finesse enough to get money and blame the other guy make you do what you did all over again ! My first encounter regions didn’t send my checking account for two months I’m a truck driver at that and I had to go withdrawal money on saturdays for two months from the bank that means rushing to get back down South to get my to my money! Now I changed the cards when the YouTube thing and regions said they couldn’t stop payment but now they say I have to do it again! This bank is full of crap! Hey Suggestion try to change your attitude about your clients! I did my part! I had better luck with Bank of America 16 years ago when I reported it fraudulent activity! This bank needs to be investigated I bet I know who gets their needs met and who doesn’t! I want you to have my back! I stopped dealing with both of these charges in April when the pandemic hit! So why would I need a lawyer ! Duh! Try having my BACK STUPID SUGGESTIONS THAT I ALREADY DID AND YET NOTHING NO HELP AT ALL 54 x3 and 34.00 from account and in these tough times this isn’t chump money! I need a bank that will have my best interest!

UPDATE 2: Not that Regions will actually read this, but the only reason I have this app installed are the push notifications. For all other banking purposes, I login to Regions Mobile in Safari, b/c this app is the SAME EXACT THING, but worse. You can't multitask w/ this app, but safari allows you to. I suggest everyone reading this to use safari until they fix this worthless excuse for a banking app!

UPDATED REVIEW: I received a call from Regions about this app a few months ago and I told them that I was happily using the old app and that I wouldn't be switching. Then they told me that they would be doing away with the old app completely. I told them how frustrating that is b/c the new app is much more difficult to use (no fast app switching? No save for login info?). They said they would be working to improve the new app and would release an update soon. Did the update ever come? No. And now they have disabled access with the old app. The ONLY thing I like about this app is the notifications. Everything else is just subpar when compared to the old app. C'mon Regions, at least update this app before you take away access with the old one! Empty promises will not make any customer happy. You're losing the mobile banking race!

ORIGINAL REVIEW: Things I loved about the old app: simple pin login, fast-app switching (multitasking), speedy app performance, sharp interface for retina displays, did I mention the fast-app switching?!

Things I love about the new app: NOTHING (well notifications are nice, but THAT'S IT)

Cmon Regions, if you're gonna release a new mobile app, give me a reason to get rid of the old one first. You didn't.

I hope you try harder w/ version 3...

The latest version of the app has a major glitch for when you try to use it on a new device. As with many apps, the first time you use the app after installing it on a new device, you have to verify your identity after signing in with your user name and password. This app uses security questions to do that second step. When you created your Regions account, you set up three security questions. The app will ask you to verify yourself and whether you want the new device to be trusted for future use by answering the one question the app presents randomly. That’s how it used to work.

The problem here is that when I tried to set up the app on a new iPod Touch, the app asked me to “answer the following question” and then gave me the answer box to reply in, BUT the question was never displayed. I had to guess which of the three questions was being asked. That gave me a 1/3 chance of giving the correct answer. Get the answer wrong and you cannot use the app; you are directed to call customer service. I got the answer wrong.

When I called customer service, they bounced me around and around from rep to rep, once to the same rep twice. NONE of them had a clue as to how to solve the issue. When I was told I’d be connected with a supervisor, I got put back into the general hold pool until another clueless rep answered and stated the whole process over again. I never talked to anyone who knew anything about their own app. Eventually, one of the reps starting saying they couldn’t hear me and then hung up on me. Most of an hour wasted.

So if you want to use this version of the app on a new iPhone or iPod, you won’t be able to. I found that I could still sign into my account through Regions’ website on Safari. But that is not as convenient as the app (when it works) and makes the app pointless.

I don’t pay too much attention to who I’m banking with as long as I’m getting what I need and I can access my money when I need to. I’ve gotten by for 15-20 yrs using the Regions website or calling... and accessing my accounts through other apps. Unfortunately, Zelle won’t let me use their service through the app since Regions conveniently offers it inside their app. So I am forced to download this pile of hot steaming garbage.

Not only is there no way to do half the things I can do online, but the zelle integration is horrible. The cell phones associated with my Regions account aren’t current and I’ve reached the arbitrary limit of cell phones associated with my account. Can’t use another cell phone but they’ll let me add an email address. If you wanted to paste into that field to ensure accuracy, you can’t. And for me, just as soon as I typed the address, I figured I thought of a different one I wanted to use instead... So I want to delete the address - I hit the delete key. Cursor and email address disappear. Start typing - nothing. Tap field, retry. Can’t type. Back button not functional. Kill app, start over.

After restarting the process, I get the right email address. Then I can’t paste the security code they send me. So I have to swap back and forth between email and the app to get the number right.

Now I am finally to the point where I can send money. Hmmm wait. No way to look up existing contacts already in my phone. I have to manually enter the phone number of anyone I want to send to - because of course I can’t paste the phone number after copying from my contacts app. After swapping apps back and forth a couple times, I finally create the contact... now tapping on a contact name to send you guessed it. It does nothing. Just keep tapping - we don’t care. Kill app retry. Ooh FINALLY.

First I should start out by saying I have had an account with you guys for 15 years and I love everyone I have ever personally worked with at Regions so you should know, and should further confirm, this review is based solely off how frustrating this app is.

1. It doesn't remember your login credentials - even though there's a button that opts to do exactly that.
2. The interface is horrible. I would rather use a chisel and stone tablet than have to use this app for anything.
3. You can't view your credit card payment information - amount or due date. Like seriously, Regions, you must be joking.
4. TOUCH ID ACCESS PLEASE! To the guy that called us "hipster punks" (whatever that means), can you please explain how your own fingerprint is less secure than a password that ANYBODY can use? Do you know anybody else that has your fingerprint? You don't give it out do you? I don't suppose they could guess your fingerprint could they? I dunno.. maybe you know something us punks don't. Please inform us.
5. The list can easily go on so long story longer..

Regions, if this last point doesn't get you to upgrade yourself, I don't know what will..

This app is so frustrating to use that I opened up another bank account at a different bank and have 80% of my income deposited there. I only keep this account open because of my long history with your bank, the good relationships I've had with your employees and the points I've accumulated on my credit card. If you'll notice, I have the bare minimum deposits to avoid charges required going into my account while my other, newer, hipper bank gets to enjoy the fruits of my money simply because of their app.

If you want my advice, check out Discover's app and mirror theirs. That's how you make moves.

Until then, hope you like my table scraps.

Good day, sirs.

Honestly when I opened the Regions app after the new build, I was surprised by the updated UI - it looked clean, and I thought Regions was making a great step forward in digitizing their services.

However, after using this app more lately, I’ve come across some of the most frustrating user experiences I’ve had through any app recently.

1) When activating a new card and validating the last 4 digits of your SSN, the field doesn’t allow you to put 0 (zero) as the first digit - how are you supposed to verify your SSN if the last four starts with 0?! That’s an easy QA test that should’ve been caught!

So then I try to call to activate my new card, and I can’t get through the process without having the automated system push me through to an agent. I shouldn’t have to talk to someone to activate my card, and even then I couldn’t get through to an agent...

2) The search field for looking into past transactions seems completely broken. You give me a date picker that won’t let me scroll past a certain date without automatically resetting it back to the default period, and there’s no option to manually input another date. I can’t even look back to 2019 or earlier to verify something - seems incredibly broken.

3) I left feedback through the app to avoid doing this on the App Store, but there wasn’t even verification that you guys received it. No ticket, no confirmation email, or anything - was it sent into the void? I don’t know cause there was no verification that you guys even got it!

The more I use this app, the more I get concerned about WHAT ELSE you guys missed in making this build. What security features did you skip over? Did you even test this build before releasing it? These simple, everyday features that you should get right are not being developed correctly, and it’s rather concerning that if you missed these, what else could you have possibly missed...

Like everyone else has mentioned, this app will make your heart stop if you pay bills in the middle of the night. You'll suddenly have a zero balance, then spend the next hour trying like crazy to figure out what automatic draft must have occurred that you forgot about. The fingerprint ID... well, 'tis another reason I'd like to encourage you to shop and compare banks and their apps, for yourself.

Me, I have a credit card and a Line of Credit with Regions, so this frustrated 25-year customer must remain one.

Fun fact: Regions employees are clueless about their app. Talk to customer service and the reps, and their supervisors, will tell you where to look to find this or that, and it won't be there. They have no email they can share with customers to accept screenshots of what their app actually does, and does not, do. Employees nor supervisors are even willing to download the app onto their phones, to walk through the process with customers, to verify that maybe, Regions really cannot be bothered to give customers their minimum payment requirement for credit cards on their app. And when you pay a couple of dollars beneath your new minimum payment, they charge you $37 late fee and put a hit on your credit report. A customer service rep will tell you that she'll guide you to someone who can teach you to use the app properly, then another will continue to proclaim that her manager says I'm not looking in the right place.

Fortunately, I lack such ineptness when I use the Bank of America and American Express apps on my phone. It is only the Regions app which seems to put certain info in stealth mode, only when I'm logged into it. If you have an on-the-go lifestyle and depend on modern conveniences to keep your life afloat, stay away from this app... & if you can possibly help it, stay away from Regions.

Added Mention: Disabilities provide limitations which able-bodied reviewers cannot fathom. Appreciate the sunshine which touches your skin, while life enables you to be healthy enough to enjoy it.

I want to like this app and think it has potential to be a great mobile platform for Regions, but the app developers intentionally choose to push their agenda without regard for user input and feedback.

Regions, as most financial institutions do, want you to secure your account by using a strong alpha-numeric password. I get this, and this is fine for input via computer or laptop on a full keyboard, but is less than ideal on a mobile device or phone where input is often made by pecking with a single finger. Logging into this app requires me to drop whatever else I am doing to use both hands to input my full alpha-numeric password. PayPal, as an example, has found a way of allowing login via an all numeric code on mobile devices. I can log in with one hand and don't have to switch between alpha, number, and symbol keyboard to login.

Also, the mobile app lets you search back up to 90 days of recent transactions, but the app will only display 5 pages of information. So, in practice, although I am requesting to see all transactions for a 90 day period I am only to retrieve about a month's worth (as this is our primary checking account). In order to see beyond the first five pages, I have to remember what day the last transaction was on and then go back and conduct another search starting with that day. This is very user UN-friendly.

It was not always this way. These problems really started to arise when Regions started developing their own app and transitioned to this new white background version. I get that they have an agenda and vision, and that is great, but the point of the app is for their customers to use it. And if I am using the app and have problems with it and am experiencing a number of annoyances, Regions should be motivated to find a fix that satisfies their customers needs and their app and security requirements. Instead, they basically just take an attitude of love it or leave it. Well, me, I leave it. Instead, I just access their website via my mobile browser. It is so much better. Congrats, Regions, you are spending money on an app that you are forcing me to ignore. Money well spent!

update*
-still no touch ID with the iphone?! Seriously. Even credit unions have apps that incorporate touch ID

- I am highly disappointed in the mobile check deposit feature. My credit union app does not charge a fee to use that feature, so I was highly upset to see Regions is charging on a sliding scale, depending on how fast you want to see YOUR money! The app is not reliable enough for Regions to charge anyone for anything app wise. I compared this feature with the credit union and found that the credit union apps are quicker, do not charge a fee, and post your funds that day! Regions is behind on things still.

Please catch up and listen to your long time customers. This app development is completely behind the times in comparison to other mobile banking apps.
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As it nears 2017, it should be obvious that mobile banking apps are a stable for working adults and/or companies.
So it baffles me as to how Regions banking app lags behind on every single feature compared to other banks. This is ridiculous and I would be more forgiving if the app was new! And for the people confused on the bad reviews-not sure what app you all have that you cannot see the issues because any other mobile bank app is light years ahead of this one!

I don't know if they just don't care or if the developers are lost, but after so many complaints seen in the reviews time after time-you would think they would get it right by now! I have to assume they could care less about their customers frustrations with the app. When the app works, it works fine for basic needs. However, the main issue is the functionality and inconsistency with this app! The purpose of mobile banking is to be able to log in quickly and securely on the go, along with being assured you can actually do this!

My pet peeves with the Regions app are:
1. The sign in process. If the developers cannot figure out how to code this to adjust with phone updates then hire trained people who can! Having to type everything in each time is stupid. Especially, when there is a "remember me" button (that fails to work with any update)

2. It never fails: every single time I am in a crunch and need to transfer some cash quickly and unexpectedly- the app will fool you by letting you put all your info in and then the dreaded message "unable to process request". This is foolish for it to happen all the time. And it certainly happens around any holidays for some reason. So users end up having to just open their browsers and do their banking that way! Beats the purpose of the app

The developers have had ample time to fix this app. If they can't fix it, bring in people with more skill who can. Its not a hard concept. The app is decent and will serve its purpose when it is actually working so kudos on that! But, please listen to customers and fix these issues. There are way too many prototypes available for this to be an issue.

I KNEW BETTER...the app has always worked for me (despite the reviews here, I believe the other users who say the app won’t work. But personally, I’ve always been able to log in..)
HOWEVER, do not trust their system to share a correct balance..I use the app because it’s CONVENIENT..just like everyone else in 2019, every single other bank out there has an app their customers use (for convenience of checking their accounts without having to go into a browser and log in.)
In the past (with WellsFargo and other banks I’ve used) I’ve never had an issue with a bank displaying the incorrect AVAILABLE balance. (I’m aware of the posted/whatever it is balance and then you have your actual AVAILABLE TO SPEND balance) Not here. Neither are ever right on the app.
Im only working part time right now so I can’t spare a penny of our money. But hey, no worries because if Regions product doesn’t work, and they display incorrect info, causing you overdraft issues, then they’ll fix it and refund those overdraft fees, right?!
WRONG! This bank has never fixed their issue. Nor have they tried to go above and beyond to KEEP THE CUSTOMER HAPPY.
FYI (regions) I’ve worked in customer service and have dealt with the public in just about every job I’ve had..and guess what..I always been trained..the customer is ALWAYS right.
But not with your company.
When I had a security issue on my account, they sent a UNSIGNED check to a NON-verified address (the address that they claim was the issue/wrong) to the person on my account that was NOT verified..on their end.

Yes, It was my husband,and we just moved so they needed extra verification on our account. I forgot about needing to make the trip to take something showing he was living at our current address to fix this issue. So instead of calling us to remind us (because they had no issue calling me 5 times in one day to say they needed the paperwork proving address) they closed our account, and like I said, mailed a closing balance (fees removed for cutting a check—$12) and mailed it not even signed, to my HUSBAND, to the unverified address!
So I call and they refuse to give us back the $12 —even though we STILL decided to stay with them after their crappy way of handling our first account and I barely even got a ‘I’m sorry, what can we do to make you happy and make you want to continue doing business with us?” It was RIDICULOUS. But I give them another chance.
They don’t know what they’re doing with their branches. Hence-employees MANAGERS mailing out non signed checks to unverified addresses, addressed to unverified people, charging $12 to do and being so worried about a measly $12 when they make BILLIONS a year. I’ll go back to WellsFargo.
At least they know what they’re doing and are more than willing to take ownership of their mistakes by doing whatever they can to make me, THE CUSTOMER happy.
I’m done! Closing my account...TO.DAY.
⭐️ Anyone else that’s reading this, Feel free to email me: stathamsteph at yahoo, if you want to know anything else about why my husband and myself are leaving them. I tried to make sense of the story best I could,but it was a long one to share...

Thanks for nothing Regions,
And don’t reply telling me to contact customer service, because, GUESS WHAT!, they don’t help you either!
No one here has gone above and beyond to help us and I doubt it’ll start today. ✌

This app needs to be updated to include features that can only be found on the website. I should’ve written my complaints sooner but now that I’ve run into a second issue, I’ve decided to write.

So far I’ve noticed:
1. I can’t find my full account number on the app
2. I can’t update my address and contact information from the app, either.

Combine the lack of features with the fact that you can no longer call your local branch’s direct line, and you end up with a poor customer service experience. I don’t want to have to wait on an 800 number for half an hour to be read a pre-rehearsed response from the customer service department that I need to log onto the website to get my account number. I also don’t want to be told I can’t be read my account number over the phone because it’s unsecure for the employee to read it over the phone — despite the fact I have to verbally give them my card number and/or social security number JUST to confirm my identity.

Just a side note, but if there is a security risk that prevents a rep from reading my account number to me, I’d like to weigh in: I don’t speak for everyone, but I’d rather my bank number be compromised before my SSN — but maybe that’s just me. I say this because it’s a little concerning to be told that AFTER I’ve had to jump through the industry standard questions of proving my identity and answering security questions. If I’m going to wait on a call for half an hour for a straightforward request I want my request to be handled. If it’s something that can’t be handled, I want to know before I’ve wasted my time. If it is the case that it’s not safe to read that information aloud then YOU SHOULD DO BETTER AT MAKING SURE OTHERS DON’T HAVE TO GO DOWN THE SAME FRUSTRATING RABBIT HOLE LIKE ME to be given a response that essentially sounds like, “oh, that information is available to you. We just didn’t tell you before you called us. We also can’t tell you now. Even though we both know I have access to this information”.

Based on the rep’s tone I likely wasn’t the first to call with this request. Her polished response and rapid response follow-up answers suggested she was reading off of a paper. To me that suggests somebody in the company is aware of this issue, but it’s not being properly addressed. And if that’s the case, what a waste of employee resources and my time!

It’s not immediately obvious that the website holds the answers that the app doesn’t. I’m sure I don’t need to explain to a banking company that society has been trending AWAY from paper checks, so if I don’t have a personal check and I use the app, I would believe I don’t have a way to find my account number without interacting with an employee. And if the reason I need my account number is because I’m providing my account number to another service (e.g. insurance or financial service, like Fidelity), the logical choice is to call instead of getting in my car, driving to a branch, and finding my number before returning to the other service to get back in line to finish up my original request.

Part of the appeal of banking with a regional bank is feeling like I can reach out to them and have a personal experience. If I’m going to get an impersonal experience I might as well bank with a national chain.

You’ve taken the worst parts of a national chain (impersonal, hard to reach customer service) and combined it with an underperforming app. What’s the point of having the app if the website holds all of the necessary features anyway?!?

I am currently locked out of my debit card, which I depend on, because the app is frozen.

After my card was hacked a few weeks ago, I was advised by a Regions employee to keep my card locked until I got ready to use it. So I did. This afternoon I needed to use it, but when I tried to open the app to unlock the card, the app froze. I’ve tried closing the app, and right now I’m reloading after deleting it.

In the meantime, I emailed Regions online support and my email bounced back as undeliverable.

Then I called Regions the old fashioned way and after lengthy conversation trying to explain what was happening, I was told my card had been unlocked for me. Wrong. It was declined twice inside the store.

So I can’t get cash, get gas, buy groceries, pay two bills that are due, or do much of anything else. It’s like 1979. I can only write checks. This is ridiculous.

As a business owner i like to help people exercise their options. The goal is to bank with institutions that help you and not hurt you. Stay away from the big banks and try out the newer banks that are making a change because they value customer loyalty over corporate greed. Below are great banks everyone should research and try out. Regions is a horrible bank do not bank with them.

Try these banks that are better:

1. Discover Bank
2. Ally Bank
3. Redneck Bank (I know its a funny name but they are legit)

There are so many others my personal favorite is Discover. They have no fees whatsoever and offer better APY for savings account a whole lot better than the bigger banks. Pretty much do your research. There are better banks out there that value there customers over money. You just have to look for them. Stay away from regions, suntrust, wellsfargo, bank of America, etc. big banks are horrible banks.

I have tried for a few days now to deposit a check using the mobile app. The app is refusing to deposit my check because the amount I entered does not match the amount on the check, which is completely false. This is a printed check from the state of TN in the amount of $100.00. I entered “100.00” in the deposit amount field yet my deposit won’t file because the app says the amounts are not the same. Now I have defaced my check with the required “For Regions Mobile RDC Service Only” endorsement and my local branch won’t take the check, nor will the app accept it. My only choice is to have the state reissue the check. Don’t fall for this terribly implemented “feature”. The app developers should be ashamed at this broken mess. The substantially more basic app that my credit union offers has an infinitely better mobile check deposit feature.

For shame, Regions! The move to my credit union is getting easier and easier by the day.

such a big company would ensure their apps would work. This app is constantly not loading. It’s incredibly frustrating. Isn’t it fairly important to assess your financial situation? If the company is willing to offer this app, they should make it worth downloading by ensuring it’s intended functionality.

Update 1-26-22
I need to go buy groceries. I have no idea how much money I have. It’s not much. It’s been three days that the regions app has been a brick wall to me. It rarely tends to work, but usually I can go through a process of restarting my phone and connections to get a single shot at checking my account, but even that hasn’t been working. Everything else works fine and dandy. It isn’t my phone. I guess I’ll be going to find out the hard way to see if I have the necessary funds or if I have to move things around. Continuously befuddled by the utter uselessness of this app.

Regions’ new business motto: Unable to process request.

Update.I got a short message saying they were sorry for my experience and that their mobile team was aware of it and working hard to get affected customers restored. Prior to finding out about this problem with the app itself, I was trying everything in the world to get it fixed. That’s kinda sorry if you know what the problem is but stay silent while we all fumble about.

Like Others, apparently the new version of the app won’t let me deposit to my account. I allowed the app to use my location, turned off my VPN, deleted and reinstalled the app and still nothing. The worst part is I became aware of this on a Saturday and the branches are not even open again until Tuesday.Then I get on here and find out that the problem has been widespread and they have a fix but customer service told me they may take two or three days to even get the ticket.Until all of this is over I am going to have to do all my banking in person to insure everything gets done

I have used the iPad-only version of this happily for 2+ years. Today, I am informed that it is no longer supported but come and enjoy the new iPhone version with new features. First new feature no landscape mode. Who the heck uses portrait mode on iPads, oh wait, this is the feature packed iPhone version. Next feature, enable location services - no thanks! Next feature, view accounts, ‘we are sorry we do not support this browser, please download MS Edge, Google chrome, or Apple Safari’. The iPad has Safari embedded in the iPadOS and it is an option to download? The device is loaded with the most recent version 14.2 which includes the latest version. Next feature, view eBill on selected billing account - nothing. The app is blocking pop ups with no override. I am unsure that I really discovered a new ‘feature’, if I am unable to use the old features then I have no interest in whether it can show me some unnecessary emoji or provide me with the latest gimmick to separate my money from my account. Colossal fail!

I am going to create a review of this app and updated as time goes by. Not only will that helps create a timeline that addresses quality points but it will also serve as an interesting measure of responsiveness by the app development team.

I decided to start this today because beginning today I have noticed that the biometric security feature of the app has gone away. Now instead of being able to use my face to unlock my account on my iPhone, I have to enter a password.

Previously, I had rated this app at a three star. I didn't leave a text review however. So starting today, I am going to leave this text review and I've also deducted a star from my previous opinion. The removal of a star I feel is justified. passwords by themselves are not a secure means, nor is an SMS code very secure whenever talking about financial transactions and cyber security. I believe that the team in charge of developing this app should recognize that a Password is part of a multi factor authentication system. Biometric security has its place and I would push to see that feature returned to the app.

I share several of the opinions held by posters regarding subpar performance of this app. However, my biggest gripe--recently--is Regions Lock-It.

I was very happy to see this feature included, as I prefer to have my accounts locked unless I’m using them. On nine different occasions in the past three months, I’ve had the feature enabled to block all transactions. It works for the most, part but those past nine times it has not blocked transactions resulting in major inconvenience for me.

Also, only a handful out more than 1200 of my contacts use Zelle. I’ve tried to recruit friends and family to use it to make sending funds between Regions Bank customers easier and no one is interested. The Zelle partnership has been an obsolete feature for me and Abigail disappointment.

to be noted: I’m a Regions customer of over 15 years and I I have stayed with you all for that length of time because I do appreciate the work you do, and you do it very well. I didn’t want to seem like a bunch of hate spewing out of my keyboard with no mention of anything positive. Customer service and fraud prevention have always been top-notch.