Chase Mobile®
reviews and complaints

This app is falling under my protective Jewish framework. Chabad.org
The young man Freeman is more than ready and able to if given the fair chance demonstrate how to penetrate areas of darkness and loneness and give you Cartoons too to illustrate sensitive issues that may need garment layering. I caught this concept of review that immediately available as a time out to scan if the general consumption or public can stomach the material. This too is an error code your dumbing down concepts of each is a member of the universe field understand you have optical damage you have auditory damage lack of central processing system and you don't have equal lanes you must go public with your knowledge as best as you could make sure you don't ever say that she is because once you do human limited yourself to being buried, or cremated or thrown in the river or ocean in a plastic bag or straight in Dumping Style. You want to look into arts entertainment which has the steps for you to open up like Lil Wayne explains to you he's more than human.

Rasha Ayad Mekhail
RAM
ID infused in my brainwaves which has threads and other descriptive tools to link back to me personally, not my family not my country I have no God it is to go back to meet back to me that's what we're trying to do we're trying to get each and identity that will never be penetrated or taken away or reduced or diminished and if we don't know how to do that we run the four corners of the earth flat that's the BMW run flat system which is my brainwave so if you currently have a BMW and it doesn't understand is you're not part of my team we need to start waking up so we can talk openly

Update
My today Wednesday September 28
I continue to be impressed with the potential that has enabled the computer end what I call information technology specialists within JP Morgan Chase Bank, N.A., there is strong evidence that my retina infused with my specific solo ID has managed to reach something that may have understood something is wrong within our universe and this needs all on BRAIN duty to note observations and attempt creative methods to link the connections together so an underlying uniform bit binary 01 platform becomes universal standard assembly USA

I closed my account with Chase about over a year ago. I used chase for about another year and a half before that and the service was so incredibly poor I will have a hard time to fully describe it.
During the time I had an account I always had really bad communication issues like not being able to open secure messages, or having ilegible, almost code like messages on my app (all the while having a pretty up to date, working well iPhone). Sadly enough communication with the reps at the downtown Salt Lake City branch was even poorer.

All this really wasn't a big deal until they suddenly decided that the account I held as a college student was not eligible for automatic payments anymore. With nothing like a phone call or an email or anything more than an impossible-to-open secure message in the app, all my accounts on automatic payments just went down and stopped paying my services altogether. So, all of sudden I started getting emails from my car insurances (mine and my wife’s), my school, my apple accounts, Netflix and more with details of all of the extra fees I was incurring into for not paying, and how now I needed to pay the discounts I had gotten before for setting those automatic payments of my bills. This amounted to an approximate of $250 in less than a month and I had no idea what or why this was happening BECAUSE NO ONE HAD THE COURTESY TO LET ME KNOW AND BC THIS APP IS ABSOLUTE CRAP.

So I went to the branch and I was told I was gonna get reimbursed by the branch manager, which I never did. I went again and she said that she was “going to check if I was eligible for that reimbursement” and that she was gonna get back to me after she did. She never got back to me. I went to the branch yet once again only to find a different branch manager because the old one had moved to a different location. He again promised a reimbursement that again I never received and of course he also never got back to me.

Conclusion. If you want the worst service you can possibly get provided by people that don’t give a poop about you unless you have a fat account then this is your bank. Everybody else should go to America First, or any other really, where they actually have a good app and people treat you like are a real human being.

The chase mobile app is by far my favorite banking app. I have accounts with other financial institutions and this one is by far the most user friendly. The Touch ID login is my favorite feature among chase enhancements today. Being able to log in to the app using my fingerprint to transfer money and pay bills makes the process quicker but it's even better for someone like myself who constantly forgets and has to reset passwords. The swipe account preview feature is my second favorite feature. It makes viewing account balances so easy, no more stopping by or calling a branch to get my balance, no calling the 800number, no going to an ATM or paying non chase ATM inquiry fees, no log in needed. The mobile deposit feature has come in very handy for myself when receiving checks during the holidays and such when traveling. However I am old school and enjoy going into the branch and visiting with the employees I still like the ability to deposit on the go, i don't have to worry about losing the check in transit. The ability to transfer to or from my external financial institutions with my smart phone is so convenient sometimes my schedule conflicts and it's difficult to get from one bank to another during business hours to make the transaction so being able to do it on my smart phone is wonderful. The account alerts have saved me so many times, the fact chase sends them as push notifications to your smart phone is amazing. I had attempted fraud on my account the alert notified me of a transaction I did not do and immediately I was able to call in and get my accounts blocked simply from getting a transaction alert! So amazing. The quick pay feature is great as well however with this recent update and them removing some smaller banks I have had to start using other apps such as venmo to transact with individuals that do not bank with chase which is kind of a headache the request is sent then once complete you have to submit the transfer from venmo to your Chase account which can take a few days. Hopefully they get some of the smaller banks back in the future. Overall I'm very satisfied with the capability I have at my fingertips chase truly allows me to choose when, where and how I do my baking making it so much easier for myself.

I like the app, have used it for several years. Extremely convenient for person to person payments and especially for check deposits. But after several years in the App Store, the features that once were new and exciting are now table stakes; everybody has them, and several that ought to be available by now aren't. Some issues on my list are:

While the notifications feature works well, their Alerts Messages within the app needs to be redesigned. Firstly, if it really is an 'alert' then why is access to it hidden away in the hamburger menu so far down that you need to scroll to get to it? If it is urgent to look at have it up on the main screen, someplace easy to get to and before you have the opportunity to get distracted by other information. Secondly, if you have multiple accounts (checking, credit cards etc) linked to this app, there’s no way to tell which account you’ve got an alert for. Reading the alerts doesn’t seem to tell you anything particularly since most of them seem to be of the “statement now available for review” type of non-meaningful messages. My hope is that they'll be able to show the number of alerts you have for each account separately, and restrict the alerts to occurrences against which a users' action is needed.

The Secure Message section of the app is also very poorly designed. It often just shows you a blank screen and when you do get to see the messages they're so innocuous you really wonder why they are considered so secure.

Transfer functionality desperately needs to be upgraded now. Not having interbank transfers in the first few releases of the app was understandable, but it's been years since the initial release, time to add that capability now.

Search functionality is pathetic, search by a payee name isn't even an option!

Touch ID is restricted to one account only. If you have more than one account, typing the uid/pwd is required for the other accounts. Why? Just give me a choice of which account I want to use after Touch ID verifies my identity! Also, when you log out of an account but don't quit the app, the Touch ID prompt doesn't appear again on the login screen.

Chase need to have a mobile update strategy to continually improve the app. It's been too many years now for too little advancement.

The most frustrating problem with this app is that it rarely lets me actually log into my account. Every third or fourth time I try to use it, I get to an identification screen with this message: "We don't recognize this mobile device. As a precaution, we need to verify your identity before you can access your accounts. Please request an Identification Code to help us identify you."

I appreciate their caution. I do. I don't want anyone with a random iphone and my wallet or statement to be able to get into my accounts at will. My problem is that the code goes to someone else involved in the account, so I have to have them forward it to me. I have verified my device a dozen times now since I downloaded this app. I have not uninstalled the app, I have not restored my phone, I have not dropped my phone in maple syrup making it sleepy, lazy, and forgetful. In frustration, I spoke to Chase Mobile's tech support just now, and they told me that they are aware of this issue and are working on a solution, but that they don't have an ETA for the fix. The last update was in December, so I'm guessing that this isn't a huge priority for them! :/

The second big problem is that you can't access many past transactions. Only a handful of transactions are displayed at a time-- most of the screen real estate is devoted to useless white space surrounding the transaction information that makes it look pretty and "built." You can go back about three pages, then you get stuck in a loop, and one of our accounts fills up very quickly with small daily transactions like lunches. So no good for researching a transaction more than a week or two old.

You can't add or edit payee information under billpay, so if you need to change an account number, or even FIND an account number, you have to go online anyway. This is primarily what I downloaded this app to do, and it works well as long as you don't need to double check anything. That is, if you can LOG IN to the account in the first place.

The one feature that I do like about this app, and which seems to work well, is the Wire Transfer feature that allows you to move funds almost instantly between accounts. Now, if I could just LOG IN and DO THAT, that would be great.

So, wait until they decide to get off their bums and fix the McApp they've got posted here, and use something else or stick to the website.

Chase website developers can’t seem to stand back and simply admire what’s they have. 10 years ago I loved my chase account for its utter simplicity. 5 years ago was when the changes started happening. Chase account Visa cards were being hacked by folks all over the world. My first encounter was from overseas was when a female escort service was paid using my credit card. No contact was made to the Chase customer: me! Chase summarily closed my card account without contacting me. What did Chase already know that I did not? Why did whomever at Chase decide that my card must be shut down, also feel that I had no input on how this should be handled? All my automatic card based payments had to be reset and I felt that alternatives to immediate shutdown of my card should have been explored. Of course I did not want to pay for the someone else’s escort service but Chase acted decisively and without concern for how much sheer aggravation it meant for me to wait 5 to 7 business days before spending an entire day entering a new credit card number into my 13 current legitimate current monthly users.
This single hack was repeated again a year later in Yemen. Chase used the same instant shutdown. No involvement from the Chase customer was invited. Just an email letting me know that my card was being reissued.
In my job as an account, I must work with more of Chases dubious banking changes. I get to see how businesses are also made to suffer when Chase Banks newest ideas for change translate into aggravation and time wasting on the commercial side of banking. A year ago Chase decided to rework a perfectly working set of features by adding more selections to click when it was completely unnecessary and confusing. One click to get into a payroll function turned into three. One click to get to bill pay turned to three. After payroll was complete, the confirmation numbers were no longer visible and I was forced to go to the account and look at recent transactions to find the missing transaction numbers.
Chas did not move the confirmation numbers to the account tab. The numbers remained on the bill payment screen you after payments were complete. Why move one set of confirmation numbers and leave the rest. I could go on another three pages with the unnecessary changes but after they closed all three banks closest to my home, I quit Chase bank last week after 13 years.

Until yesterday I would’ve given this a pretty good rating, although I do think something broke with the iOS 15 upgrade because ever since then, even though I have the “sign on with Touch ID” option turned on, every time I sign on it tells me I need to enter my password and then re-enable it.

However, yesterday made me lose faith in both the app and their customer service.

PART 1: The app. I signed in, and it told me that because this was a new device (which it wasn’t) they were going to have to send a code. So I had them send a code to my cell phone, and then I entered the code they sent plus my password, but instead of either signing me in or giving me an error it took me back to the screen saying we need to send you a code. So I did it twice more with the same result.

PART 2: The website: At that point I decided to try the website instead and when I tried to sign in there it told me my account was locked due to “suspicious activity” and I would have to call to get it unlocked.

PART 3: The call. First they wanted me to enter either my account number or my user ID, but since my user ID is alpha numeric I thought the account number was better and so I entered it and it said it didn’t recognize it. So I tried again with the same result. At that point the automated voice said “ looks like you’re having trouble” and put me in the queue to talk to somebody. They said it would be about eight minutes. After eight minutes, a live person answered but when I explained the problem they said oh that’s a technical support issue we need to connect you to technical support. And this time I was told that the wait time would be more than 15 minutes. So I waited and waited and every so often the little voice came on saying that they value me as a customer and then the hold music and this went on for a while and then suddenly there was silence. I wasn’t actually disconnected, but because I wasn’t hearing anything I felt like the call had gone into limbo so I waited a couple of minutes and then finally hung up.

Needless to say I am not too happy with their application, their voicemail system, and the customer service (because it seems ridiculous that the regular customer service person can’t unlock an account).

Since this happened on Saturday, I’m going to try again on a weekday to see if the wait is any better and may update this based on those results.

I have been a very happy Chase customer for 3 years. I changed banks from Fifth Third, whom I loved and was loyal to since I was 18, when I moved from Ohio to California and wanted a bank with a strong National presence. They have been great and love how easy the app is and the website is - especially since I have a a couple different Chase cc's like Freedom, Southwest and Amazon and they all appear on the main account page. My biggest complaint costs them two stars because it would be a HUGE plus: being able to schedule automatic, recurring transfers or "payments" from a Chase Checking to a Chase Credit Card. Fifth third had this option and it was awesome. I would simply set up a recurring transfer of a certain dollar amount set up on a weekly or biweekly basis. There is no "transfer" option with Chase. You can only make payments and if you want to make multiple payments in a month you have to set up each individual payment. It's highly annoying and inconvenient. I put all of my charges on credit cards like a lol of people do and I pay my credit cards off every month. But instead of one big lump sum coming out on the payment due date - which right now is the only option - it would be nice to set up recurring, automatic transfers of a certain dollar amount like $100/week for example and then on the payment due date only the remaining amount due for the statement balance would then come out of my checking.

Only other complaint I have is I was trying to log in to the chase app last night and again today and an error message came up saying "sorry we are unable to connect right now, please try again later". Kept trying thinking maybe it was just a glitch. Finally decided maybe to check to see if my cellular data was turned on for Chase and sure enough it was off. What's odd though - and again an inconvenience and annoying - is whenever any other app has cellular turned off and you try to access it off wifi, a message will pop that says "cellular data for this app is turned off, please go to settings to change" and has a link directly to settings within the pop up. If it was a smaller business or app I rarely use then I would maybe not be as irritated...but it's Chase Bank, a huge financial institution, and I don't believe my expectations of functionality, ease of use, reliability and available features are unreasonable. Love you Chase - just want you to be the best!

I have been banking with Chase for the last 20yrs, long before App’s were a thing. Having used Chase’s App since it came out, I can easily say that it has been excellently built.

You can have ALL of Your Banking needs money in one place:

• Remote Check Deposits
• Transferring Funds to Where ever and Whom ever You need
• Stock Research & Trading (Minus Penny Stocks)
• And basically, anything else You may need.

Really, I love my Chase App, and as someone who has health issues that keep me mostly ‘home bound’, it is Uber critical for me to be able to access my bank account and funds (depositing and conducting transactions) WITHOUT there being a ‘requirement’ for me go into the physical bank in order to do so, or to solve any issue that arises, this Chase App absolutely fits those requirements. I literally have not been in a Chase Bank location in YEARS!

One of the things that I Love about this App, besides its convenience and the fact that You can do any banking You need on it, is the fact that it also has an internal messaging section that also had a ‘Feedback’ option, which allows You to submit issues or suggestions for improving the Chase App. I have used this function multiple times and I’m happy to say that Chase’s Development Team truly seems to listen to their Customers, as I have seen several function upgrades either added or changed in future App updates, so BRAVO! & Thanks Chase Development!

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ONLY ONE NEGATIVE, BUT it’s a BIG ONE (Minus 1 Star)
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The ONLY NEGATIVE to Chase Bank and going App ONLY versus live ‘on-site’ with a Bank Rep, is if You have a Transaction Problem. (IMHO) Chase EPICALLY FAILS ‘Fixing’ their issues!

I had/still have an issue with Chase Bank marking PayPal transactions as Non-Processable (meaning I can’t even pay a $20 PayPal Invoice, as Chase marks ALL PayPal transactions as non-payable). After spending over 16hrs on my cell w/Chase Reps, the issue is still unresolved. I even CC:‘d the VP of Customer Accounts and =>Nothing, just ignored.
So, I just gave up on getting it fixed, and recognize Chase just FAILS in their ability to Fix their internal errors. It isn’t such a big deal that I’m willing to go into a Chase Bank and to try and ‘fix’ it or to waste any more of my time on the problem. So, be AWARE, if You do have a transaction issue, You likely WILL be Required to go Personally into Chase Bank in order to get the issue fixed.

You allowed a company to scam me. I sent you plenty of evidence that the company was using a shipping charge to get me to sign for something.
THAT WAS A $7.95 shipping charge! Not a $67.00 charge for a subscription. I sent the evidence from staples. Your fraud supervisor said they never got the evidence. I faxed it and it said it was success sent.
So then she asked me to walk it into my branch in Nyack NY. and ask them to fax it. I DID!
I called months later to ask why I never got a reply or decision. They again! said they had no paperwork and in fact they closed the case.
After much discussion and argument with an associate I finally got her to (supposedly) give me her supervisor.
The supervisor said over and over that she the case was closed because visa had sent them proof that I okayed the charge. I DID NOT!
Then in what I’m assuming now, was a way to get me off the phone. She said bring the evidence into your branch but this time give the evidence to the branch manager and he will email it directly to her. I did that. Then he proceeded to scan each page and then send them in an email to the fraud department supervisor.
I now have again received no answer. It seems she was humoring me and left the issue closed although she said it would be reopened.
Rockland Community College actually had a pop up that would tell their students that the site was “MALWARE”.
I sent that along with eight pages of proof that this was a scam company. Using many different email accounts to confuse the sucker into thinking he was only being charged a one time shipping fee of $7.95. NOTHING ELSE!
Between Visa and Chase you have failed me by either ignoring or throwing my evidence in the garbage. This company remains active under many different names and Chase is still “I am sure” validating their claim that people are joining a monthly payment subscription service.
Allowing them to charge other unsuspecting people like myself a $67 charge after the empty box that was supposed to be a GoPro type camera was delivered. Hoping that the people don’t notice the second charge.
What I noticed and know is that I did send you proof. Three times! Yet I have never received any email with any answer
I have never seen an outcome after the manager has accepted Visa’s word rather than doing their due diligence to investigate this scam.
Chase should have helped me to expose this company yet Chase chose to protect the criminals instead. One star is too much because you never replied to my request all three times.

There’s a tab on Chase accounts that says open a new account. DONT USE IT!

Over 20 years with this bank with excellent history and they’re so involved with red tape they’ve lost us as customers. I had an existing checking & savings, and opened another savings for something special, dumped a little sum of money to start it.

The next day I have a message telling me to contact them, but meanwhile they LOCKED ME OUT OF ALL MY ACCOUNTS! No access to any money, VERY scary feeling. The phone people told me to go INTO a bank to show id, huh? I GAVE you money?!

I did as they said, show the clerk TWO forms of id so he calls someone to unlock me. Ummmm, not good enough they say. They’re CLOSING my new savings and returning the money by check that I’ll get in several days. I said uh, no, that’s MY money and I’m not waiting til get it back (who knows how long that’ll take right?) I want it before I leave here.

Here comes the big branch manager, all concerned about hearing my discussion. After explaining to him what happened he just shook his head hummm, this has never happened. I asked if he could call ANYONE with credibility and find out what the, heck, is going on.

After at least another 30 minutes in his office the person he spoke on the phone to wanted my SOCIAL SECURITY CARD AND A UTILITY IN MY NAME before they unlock MY money! Honest, I’m not making this up. All I got was it’s probably an algorithm that happened to just pull my name to mess with me.

Well, after another 30 minutes this branch manager was magically able to get my money back into my checking and able to get ‘them’ to unlock all my accounts. He laughed about well something went right…..but ‘your new savings will remain closed?!’ Huh, do you REALLY think I’m staying with this bank I was thinking! As he was typing this big important email he asks, is it ok if someone from this department calls you about this as well? Oh yes! Pleasssee let me talk to those magical people in charge!

He was concerned, no doubt, and he wrote a hot email to a ‘special department that’s above the regular complaint department so I’ll get escalated’. Yep, this is special and they’ll get back to me in a few hours, or was it days? Nevertheless that was over 40 days ago, crickets people, crickets. NOTHING from anyone in all this time, even tho the branch manager promised he himself would call me back within a few days.

Now does THAT sound like taking care of their customers? To this day I have no clue why I was shut down financially from Chase. They DO NOT CARE, and this is my case in point.

I’ll never consider or recommend this bank/branch (Canal Winchester OH) ever to anyone. This should be taken much further than just writing my story but who has time for crap like that?

All I can do is caution you about how Chase treats their customers and has no answers or apologies for their screw ups ‍♀️

I opened my business account and personal account with Chase over 6 years ago in Southfield Michigan on 12 Mile Rd. I have not only been extremely pleased with their professional financial advice but also their unwavering extremely high level of customer service they have always provided me, my business partners as well as both of my two sons with since I began my financial relationship with Chase nearly a decade ago. Because my experience has been so rewarding, each time I hire a new nurse, home health aide and/ or a first responder or medical coder, after offering them the position with one of my 4 companies, Harrison Home Services, Inc., Advance Medical Scribes, Inc., PME Consulting Services, Inc., along with my newest company, MACH3 Medical, Inc., I immediately tell all my new employees that they should go across the street to open a Chase account because they will love the level of service Chase will provide them. My husband has been a die hard IBEW Local 58 Union Credit Union member for over 25 years but I’m happy to admit after he could see for himself how wonderful my experience has been with Chase as not only a multi-business owner but also a person who has also opened both of my two sons college account up with chase as well as opening up a total of 4 other personal accounts I have since opened over the past several years. Needless to say, I am extremely happy, loyal & completely committed Chase customer!

I want to give a Huge shout out to say “THANK YOU to the Southfield branch for being such a wonderful team of financial professionals!” This team of professionals have all managed to keep a “business as normal” game face on while they also swiftly worked to make all the necessary changes so to help take the precautions to help make certain their branch is not only a safe place to bank but they never lost their sense of humor or their genuine sense of just wanting to help their customers as they entered their branch. They have managed to implement all the necessary safety precautions so that when costumers go in to do their banking they also can be confident that their Chase team had taken all the necessary measures issued by the CDC recommendations, as well as using a healthy dose of common sense precautions to help keep all of their customers safe as they work hard to keep business moving forward in a positive & productive manner since this horrible life altering nightmare called Covid 19 pandemic turned our world upside down! From one essential worker to another, Thank you again for the smiles and laughter each and every time you greet your next customer. Thank you being such a wonderful team of people to work with.
Please stay safe so you can stay healthy & happy.

Warmest Regards,
Kathy Kindred, M.C.M., D.A.
Owner, President & CEO
Harrison Home Services, Inc.
MACH3 Medical, Inc.
PME Consulting Services, Inc.
Advanced Medical Scribes, Inc.

Just got X and I find Chase Mobile has a critical backdoor flaw

The problem is that this facial ID can be hacked. Not by the “twin face” or other elaborate workarounds, but through the passcode. Once the facial ID is hacked, Chase can be unlocked in a jiffy.

For whatever reason, the iOS11 allows the fingerprint settings and now facial recognition settings to be overridden by the passcode. To turn off the “Find My Phone” the iOS requires the Apple ID password—but for the even more significant facial recognition it merely requires the passcode to issue a ID reset. Apple then is scrupulously strict with the “Find My Phone” but cavalier and inconsistent with regards to the unique phone identification finger print/facial recognition.

To see why this is a big, big problem, think about how we all commonly share our passcode with close family and friends.
The iOS11 presumes only one user with "unique" identification through fingerprint and now facial recognition.

If these authentication methods fail, it allows for a passcode to gain access. In reality, our phones are shared and used by many users particularly within family and amongst friends. A spouse or child often needs access to a partner/parent's phone. We may leave a phone at a friend’s house and ask them to get into the phone to retrieve some data that we need: we give them the passcode for quick access.

Because the iOS does not techically allow for multiple users to use a single device simultaneously, a shared passcode serves as workaround. I was just talking with an Apple technical support person and he admitted that he had access to his girlfriend’s phone and she his. It is just a fact of life.

At houses there are now physical locks with numeric codes to provide access. These far less sophisticated locks allow for limited use codes to provide access to handymen or neighbors to walk the dog when we are away. People need access but we don’t want to provide continual unlimited house access—thus the temporary code.

We share passcodes thinking that we are providing limited access just as we are providing limited access to our house. But iOS allows users once “in” to completely reset the phone. With the passcode the fingerprint/facial ID can be reset, and from there unlimited access to all the apps that run off the “unique” ID. Chase mobile runs off of facial recognition.

Apple will say that the passcode is unique and should be kept private, but in reality all of us need to provide access to family/friends and the vast majority of us are sharing this passcode. We are treating it as limited access but in reality the iOS dangerously allows for this access to be much more.
Apple should of course create a limited access code just as we have for our home locks. But until that day, it should at least treat the fingerprint/facial ID as strictly as it does “Find My Phone.”

At a minimum it should require the Apple ID password for changing fingerprints. At present I cannot recommend Chase Mobile because of this weakness.

I’ve always had a positive experience with CHASE. Well as positive as it can get. Great customer service, excellent online banking. It’s still a bank, but I’ve had few issues that weren’t pleasant but recoverable.
But I can no longer kid myself that banking with this company is anything but a gamble. There is a snake in the grass somewhere. They have unfair and dishonest policy’s lurking in the dark just waiting to pop up and bite you.
The concept of insufficient fees are already honestly unfair, and CHASE is excessive with these fees. Still, I can better fathom being penalized for failing to have funds in your own account, than being penalized for someone else who pays you not have funds in THEIR account. THAT has no air of fairness, sensibility, or honesty.
Why on earth would I be penalized for someone else paying me with a check and failing to have the funds in their account? How am I supposed to preempt that? It CANNOT be MY responsibility to make sure someone who hands me a check has the crap together.

I worked a job, was paid via check (from another CHASE user), the funds were deposited/cleared, mind you, and then a couple days later they’re check was returned and I was penalized with a fee for it. When I called I couldn’t get either of the two people I spoke with to give me a valid explanation for why this is the company’s policy. Why they cleared a deposit from an account that apparently did not have the funds to begin with, and why they are penalizing ME for it. Couldn’t give me a semblance of an explanation. They kept repeating ‘you’re responsible for your account’ as if I was the one being irresponsible? I’m not the one who didn’t have the money! Then he says make sure the people who give you the check have the money, isn’t that what offering me a check is communicating? ‘I have the money, here you go.’ What else am I supposed to do? Make them log in to their account and show me they’re balance? So what are my options here? I can’t demand that every person pays me in cash. Not everyone has cash app or venmo. People pay for services with checks! So I just got ripped off by an unfair policy from this company for money that I work SO hard to earn. That makes this company dishonest and I want nothing to do with that. Over 10 years with this bank and I have never experienced such a horrendous and blatant abuse of power. Maybe that’s just 10 years of luck. Or maybe this is something new they implemented? Either way, that’s a snake move. If I could leave the bank right now, I absolutely would. A storming out, if you will. Unfortunately, switching banks is a slow and tedious process. But, I intend to get the ball rolling. They probably don’t want little ole me banking with them anyway seeing as how they discontinued my type of account years ago to cater to the much more financially elite client base. Guess I should have taken the hint back then, “my kind isn’t welcome”. Doesn’t matter how hard I work to be financially responsible. I have to also be responsible for everyone else’s account, too, apparently. Doesn’t matter how hard I work. Doesn’t matter. Policy’s like this scream it loud and clear, ‘I don’t matter.’

I'm a technical person who works for a competing bank. I've been with chase or what it's called now for nearly 20 years. They were not the first with a mobile app or the best for a long time but in the last years they have obviously learned from other banks and put money into the development of this entire infrastructure. The result is what I would say is perhaps the best if only rivaled by USAA mobile app.
The ability to see all your accounts and quickly get the details is a daily feature I use and as perfect as it can be. I can't think of any way to improve it. Using touch with my finger print is convenient way to securely log in and do the basics. As a programmer and security person I can appreciate the extra login when paying bills.
Direct deposit by taking pictures with checks has sometime in the past been glitchy but it seems most of those bugs are worked out. Transferring between accounts is very nice and used often.
If there is anything to add to the mobile app it may be a few features that the web site can perform. Like the ability to add other accounts or manage my profile or password.
Seeing images of checks is great! I use to be a proof operant and the imaging technology to make this happen and store it in a database is really cool! I am also a SQL Dba and can appreciate all the alerts and related information being stored about my accounts, profiles, activity, inbox, alerts, and much more!
Truly and excellent job!
Highest respect to the mobile team at Chase and the entire infrastructure teams that make all of the products at Chase available nears 24x7x365!
Wintel Sysadmins!
Storage!
Dba team of course!
Web programmers!
.net team!
Performance and analysis team!
Network admins!
Hardware and data center teams!
Business analysts!
Quality testers!
Data warehouse managers!
And senior managers keeping an eye on how the world works and bringing the best possible applications with the most functionality and simplified use!
Oh, and not to forget the dialers! And all the incoming and outgoing streams for business to consumer like emails, online chat, and customer service!
Chase is doing an excellent job!
My other top mobile apps are
USAA (my saving, insurance are here)
Citi (my company and where I have my mortgage)

Other apps that aren't quite doing it as well are
Wells Fargo
Us bank

And one final suggestion...
I use MINT - great for combing banks and finances in one place
I use to be able to tie all by financial institutions with one app. Many years ago it required me setting up my profile and adding the main app or bank and any if and password. Then in one place I could get my entire financial picture including IRA, 401k...

And mint can provide suggestions and alerts- it may see that you spent more in online shopping and suggest you to review and remind you of your budget. It may show you how you are charting towards your savings or retirement goal and make suggestions.

These are cool features and things I wish I had all in one place or otherwise I have to keep up with my own excel spreadsheet.

Thanks for all the creative and tenacious people with strong desires to improve and create the best user experience and challenge the industry (and yes even my company) to be better, faster, and more agile in today's data intensive world!

The main screen and the logon screen are the best parts about this application as far as actual effort. Interacting with your account once you've logged in is useful to the extent that it is intuitive. Yes you can view your account balances, yes you can review transactions upon your account, but all in such a very basic and unimpressive way that suggests that they simply do not care. The app literally just loads a "mobile version" of their website into the "app" thus making their app into a basic browser that can only view this poorly constructed version of their primary website. The website that is loaded looks like something a 10 year old could cook with basic HTML and no design experience (Think websites from the mid to late 90's). While there are no obvious functional flaws in what it can do, the app could use a big makeover by a designer/programmer (I doubt they required a team to come up with this app) who actually cares about what he/she is producing.I would take the time to list some improvements that I would like to see in the app if I honestly thought that the programmer/Chase didn't already realize how lacking this app is and how easily they could make it better. Hell you guys are a bank, you've got plenty of resources at your disposal and plenty of reasons to make it easier for people to spend. I mean come on guys, you invented a way of telling people how much money they have in their accounts without being held liable when the number is wrong. I guess what I'm saying is why don't you use all of those completely bull*** overdraft fees to make our banking experience better?Yes, this is version 1.0... yes, it's free... and yes, they do have tons of money.All that being said, I don't find this app any more useful than the ability to text my account. I can text my account the words "bal" or "hist" and essentially achieve the same thing as this app. That leaves transferring money and wire transfers. I believe both of these can be achieved in Chase's mobile version of their website which can be accessed from safari. This app only makes logging into that website quicker and slightly more intuitive, but as I said earlier once you've logged in it's the same terrible website.So what did chase make here? They made a pretty login screen that is a few clicks closer to the same mobile website. Oh but they have that WAY COOL ATM finder! Admittedly this is the most original portion of the app, but even then it is only useful to the extent that it can be used. By that I mean you are at the mercy of the app finding your correct location the first time (without the ability to refresh this location), and then you only see some ATMs and branches (I get 2-4 on average). They are probably the closest ones, but that only satisfies a few situations in which people need a bank or ATM. More "advanced" search options as well as the ability to see the results overlayed onto a map or exported into google maps would be ideal, but I'm not holding my breath.Before this app I would text my account "bal" to see how much money I have in my accounts (it's just as reliable as Chase's primary website) or "hist" if I wasn't sure why my balance was what it was. To find ATMs or branches I would simply use Google maps. The comparable features of this app do not accomplish these things any more intuitively or even in a "prettier" way. So until they make it a more intuitive, convenient, and pleasant experience, there's not much left for this app to accomplish as far as the average joe is concerned.

Update Feb 2021:
While the developers reduced, thankfully, the demand that you update the app in order to just use it, even when such updates are basic minor
bug fixes, the app still artificially renders itself unusable if you are on an older app and when you have a device that apple only lets certain versions onto and so the latest app you get is not the latest chase has, you can do anything! well there is one thing you can do: switch banks. The Wells Fargo app works perfectly fine, and also provides the latest version of the app on prior iOS versions. iOS 12.5 in my case, which came out 2 months ago! What is in later iOS versions that is not just desirable but REQUIRED in order to use a simple banking app? What does chase have that say Wells Fargo doesn’t have? what is it that chase demands you use in latest iOS versions that isn’t available on earlier ones, that other banks-big ones like Wells Fargo not some nobody bank? and chases solution is to use the mobile web browser. Ya. So same excuses would apply that applied to the app as same version of system. The lock out of the app being useful is completed manufactured and arbitrary, as well as unnecessary. It merely phones home to see if there’s an update and locks the app when it finds out there is. shame shame shame on the developers for such crap.

App works ok and normally would have decent rating but because, unlike ALL other financial apps I have and use regularly (which is a lot) this one and only this one, except understandably when doing a restore, turns off touchid and makes you sign in an reenable it-and routinely at that! Today it won't even let you reenable it because of "maintenance" - shouldn't have fiddled with my settings (not the developers-even Apple doesn't get that with things like location services or blue tooth) especially right before going into maintenance!

Also, I abhor any app that phones home to see if a new version is out and if so disable the use of the app. That's disgusting behavior, even if it's security related.

For all those who have these issues-and the developers as well-know that the other banks don't do this bad customer treatment "in the name of security" (i'm assuming that's why?) so feel free to try out another bank and their app-and remember they all would be happy to have your business they're all competitive with each other-for a lot now it doesn't matter who has a closer branch but who has a better app, and better customer service. Bank of (most of) America (not in Alaska where family is at so needs qualified) for example doesn't do any of said annoyances, and their stock is doing well as well-take note chase!

The propensity for ads is annoying as well, especially the method, and prevalence. Even worse, is how it's on top of the "good morning/afternoon etc" message, meaning they are more interested in telling you to go after some service you already said no to many times over, than to say the greeting! Promoting a service is ok but not as an annoyance- that causes customers to NOT enjoy being one, so how ironic to do such!

Also, some other reviews don't seem to know the app does allow viewing balances without signing in. On bottom part of left side menu pane, there is "My Settings -> Account Preview" and there's an option to enable some data to be shown with out logging in. There is also in My Settings an option to enable TouchId-the app has had touchid for a while, and lot of reviewers are complaining about the lack of a feature that already is there, and has been for a long time!

I have always loved the Chase banking app. As a long time Mac user, I can only say that unless you're using "Latest & Greatest" Apple device, most "Updates" cause more trouble than do good.

In this case, the Chase App seems to work so far, but is slower than molasses on my iPhone 5. Yes, that's right FIVE ...
I'm 61, disabled, live in retirement hell in Ocean County, NJ, on a pathetic fixed income. Unlike before I became disabled, I was a commercial photographer, with a small studio in Manhattan on 29th Street between 7th & 8th Avenues. I was no Penn or Avedon (although I like a thousand other photographers, favorite comment when looking at a cover done by one of "The Big Boys" is " I could have done that" which is true, but will NEVER get the opportunity to shoot any of the "Creme de la creme" jobs. What I'm getting at, is when I was healthy & vital, although I never drove a Maserati, I could go to Lens & Repro, or Fotocare, and if I needed a $ 3,000.00 lens for my Hasselblad, I'd be able to buy. My equipment was the best of the best, and always well maintained. I would have owned a current model of an IPhone, with the maximum amount of storage, and always purchased Apple Care for every product I owned.
Well, currently living below the poverty level, creates problems I never would have anticipated. In this small insignificant case, my Chase App running slower with the "Update" is just annoying. In the case of upgrading or updating ITunes, not the end of the world, but they hide the star ratings, make the icons ugly as sin, remove the ability to easily create versions of music you have already paid for. Ok ... not the end of the world. On the many MacBook Pro's I've had over the years, upgrading the operating system historically creates all sorts if problems, like scanners, digital cameras, printers, and expensive Applications cease to work ! And guess what, you can't go back to your older Operating System - EVER !

So, when I see any word beginning with the letter "U", as in update or upgrade, I shake my head, say a prayer, and nearly always regret it. If Steve Jobs (RIP) could pay me a visit, hand me a magical disc containing "Snow Leopard" that would write over any of the new latest greatest new and "Improved" Mac Operating Systems, like Mavericks or whatever, I'd be a very very content, happy almost senior citizen. He also would visit his company and smack a few people around, reminding them what "Apple & Macintosh" are, and to stop making things look and act like an IBM or "Windows" based systems, and would publicly apologize to all the Professional Photographers for making "APERTURE" , an unwanted orphan, which they stopped supporting ! Can you believe the world we live in ? This is just the tip of the iceberg !
May I remind the dear folks at Apple, that Photographers, Graphic Artists, Designers, Musicians to an extent, (The Creative People) are the people who like disciples of Jesus himself, couldn't say enough great things about these machines that were humanized, like R2- D2, and a company that charged dearly for it's products, supported the machine, the software, and the people using them No Matter What ! It is in more recent years, that you can be told by a "Genius" at the Genius Bar, after trying to help you out with a technical problem of any sort... "I'm SORRY, WE NO LONGER SUPPORT THAT UNIT, ... IT'S TOO OLD !
So you spent over $4,000.00 on a custom MacBook Pro with a high resolution, matte surface display, and the configuration to make Photoshop among other programs, work flawlessly, and the only time you "crashed" was driving your car.
What's with the glossy screens ? Does everyone live in a black velvet room, that reflections are manageable, but in the real world, how in Gods name can you see what you're doing, unless (No offense Mr. Gates) all you do is look at email, use Microsoft Office, and eat "Clean food" at Panera Bread, and if course, put your empty brainless head, and soul-less heart on the pillow at night and go to sleep, thinking that there is no global warming, and things in the world are just fine, and that God help me, "We're still the GOOD GUYS ! " We may be the closest thing to a system that we could lead by example, and really be the "Good Guys" in the world, but make No
Mistake ... Our leaders bow to this God "$$$$" and you're delusional if you think anything else. "Howard Beal" the character in the old film Network, should be president, or head if the United Nations, and spread his message, " Open your windows, stick your head out and yell ... I'm Mad As Hell, And I'm not going to take it anymore." !

Thank you ...

I can not make multiple same day deposits towards my business credit card.

I was told to use another account to make multiple same day deposits towards my business credit card.

I want my business transactions to pay on and/ or towards my Chase Business Debit, Savings and Credit Card Accounts.

Money laundering is the process of transforming the profits of crime and corruption into ostensibly 'legitimate' assets. In a number of legal and regulatory systems, however, the term money laundering has become conflated with other forms of financial and business crime, and is sometimes used more generally to include misuse of the financial system (involving things such as securities, digital currencies, credit cards, and traditional currency), including terrorism financing and evasion of international sanctions. Most anti-money laundering laws openly conflate money laundering (which is concerned with source of funds) with terrorism financing (which is concerned with destination of funds) when regulating the financial system.

Some countries define money laundering as obfuscating sources of money, either intentionally or by merely using financial systems or services that do not identify or track sources or destinations. Other countries define money laundering to include money from activity that would have been a crime in that country, even if it was legal where the actual conduct occurred. There has been some criticism of anti-money laundering laws with some commentators saying that this broad brush of applying money laundering to incidental, extraterritorial, or simply privacy-seeking behaviors is like a financial thoughtcrime.

In China, merchants around 2000 BCE would hide their wealth from rulers who would simply take it from them and banish them. In addition to hiding it, they would move it and invest it in businesses in remote provinces or even outside China.

Over the millennia many rulers and states imposed rules that would take wealth from their citizens and this led to the development of offshore banking and tax evasion. One of the enduring methods has been the use of parallel banking or Informal value transfer systems such as hawala that allowed people to move money out of the country avoiding state scrutiny.

In the 20th century, the seizing of wealth again became popular when it was seen as an additional crime prevention tool. The first time was during the period of Prohibition in the United States during the 1930s. This saw a new emphasis by the state and law enforcement agencies to track and confiscate money. Organized crime received a major boost from Prohibition and a large source of new funds that were obtained from illegal sales of alcohol.

The September 11th attacks in 2001, which led to the Patriot Act in the US and similar legislation worldwide, led to a new emphasis on money laundering laws to combat terrorism financing. The Group of Seven (G7) nations used the Financial Action Task Force on Money Laundering to put pressure on governments around the world to increase surveillance and monitoring of financial transactions and share this information between countries. Starting in 2002, governments around the world upgraded money laundering laws and surveillance and monitoring systems of financial transactions. Anti money laundering regulations have become a much larger burden for financial institutions and enforcement has stepped up significantly. During 2011–2015 a number of major banks faced ever-increasing fines for breaches of money laundering regulations.

This included HSBC, which was fined $1.9 billion in December , and BNP Paribas, which was fined $8.9 billion in July by the US government. Many countries introduced or strengthened border controls on the amount of cash that can be carried and introduced central transaction reporting systems where all financial institutions have to report all financial transactions electronically. For example, in 2006, Australia set up the AUSTRAC system and required the reporting of all financial transactions.

According to the United States Treasury Department: Money laundering is the process of making illegally-gained proceeds (i.e. "dirty money") appear legal (i.e. "clean"). Typically, it involves three steps: placement, layering and integration. First, the illegitimate funds are furtively introduced into the legitimate financial system. Then, the money is moved around to create confusion, sometimes by wiring or transferring through numerous accounts. Finally, it is integrated into the financial system through additional transactions until the "dirty money" appears "clean." Money laundering can facilitate crimes such as drug trafficking and terrorism, and can adversely impact the global economy.

In its mission to "safeguard the financial system from the abuses of financial crime, including terrorist financing, money laundering and other illicit activity," the Financial Crimes Enforcement Network [FINCEN] acts as the designated administrator of the Bank Secrecy Act (BSA). The BSA was established in 1970 and has become one of the most important tools in the fight against money laundering. Since then, numerous other laws have enhanced and amended the BSA to provide law enforcement and regulatory agencies with the most effective tools to combat money laundering.

I do not want to be accused of money laundering, financial terrorism, tax evasion or securities evasion.

Take the feedback and forward it for review.

I have never left a review but this company is a JOKE. I have struggled for a week now trying to access a check I deposited. After waiting for a week for it to finally deposit, (even though my security had been verified) I received the payment process to my account. I attempted to send this money to my usual bank account, in which a hold was placed that could take up to 2 weeks. I used Zelle, which was suspicious so my account then was placed under another hold. I called and successfully verified, and specifically ASKED SUPPORT IF I COULD MOVE THE FUNDS, support reassured me to do so. I login, one attempt like they TOLD ME TO DO, My account was locked. I proceed to make calls for 5 hours being transferred because none of my information can be verified. Mind you, I’m out of town and have been reassured by support that my funds would be paid 2 weeks prior to this event, and I have NO GAS MONEY Almost 2 weeks later, I’m now about to have to drive 4 hours to find the nearest place so they can look at my ID and give me money that is rightfully MINE. Btw, these people answering my calls have been extremely unprofessional, do not speak English well and to top it all off, THEY HAVE ROOSTERS CHIRPING IN THE BACKGROUND as they’re literally arguing with you to hang up the phone and they will not assist me because I used a bad word. LOL this is the biggest joke ever. They can verify to get my money, but not to allow me to receive it. Never sent a debit card, and all in all this service has cost me more than it’s paid, including overdrafts to accounts and bill’s unable to be paid. My bills were a priority upon the initial contact with this company, and I stated if my check cannot be supplied on time then my bills will not be paid and I can cash it at a local Walmart. Social security is the check I receive, seriously this is ridiculous. I am so DONE!

I was so excited for this. I really they’d make a banking app that was good. Don’t be fooled by the pretty login screen—Beyond that, It’s just as poorly thought out as it’s predecessor, choosing to ignore iOS 7 standards for no apparent reason. It’s like the designers never used an iPhone before.

User interface optimized for iOS 7 ?

•No swipe to go back gesture support a huge iOS 7 only feature!
•Buttons and other UI labels are in caps! LOG OFF it yells at you while you use it. they also feel tiny and cramped
•A page’s header is indiscernible from the buttons. They use the same terrible type.
•List Items are a darker grey than the background, making them feel recessed and less touchable - the opposite of every other iOS App.
•If you mess up entering your password it clears out your username too - beyond annoying when typing on a phone
•Accounts page wastes space useless greeting, and chooses instead to have cramped buttons.
•Navigation is confusing, jumping from one place to another. This is made worse by having unlabeled back buttons. I have no idea where that button will take me.
•Tab navigation icons… are not icons, just caps text over a heavy black bar, unlike the light iOS 7 feel. I used to look for the transfer and deposit icons - now its just illegible text.

Not improving anything

•You still can’t search or sort transactions by scrolling up.
•Quick Pay is still buried under a thousand taps just to send friends money. Do you care about mobile payments? Then you don’t want to use this app.
•Want to find an atm? well you’ll be staring at a list of text. They couldn’t even put in a map view so you can find them.

Please give this app a bad ratings so they actually make an app worth using. Be critical. Hold it at higher standards than Facebook, Vine, or Twitter. These people are responsible for your money. We deserve a better App.

i've had highs and lows with my chase app, all of them pretty close to the high end. i even enjoyed the brief flirtation with touch id, as i have a pathological issue remembering passwords, but i always have my finger with me! i love that you pick out the local "sights" of the city even though for my town it is really just a weird fountain people pee on, or lovely rolling hills that i understand don't actually represent my city, as there are no hills, but capture the pastoral nature of my state. i love it!

then i updated my app.

now each time i sign in it says "sorry! temporarily unavailable, try again in a moment!" having the same reaction i do when i knock on the door of an occupied restroom, i politely step away and busy myself with a quick networking chat, darts, heck i have even doubled down on my choice to wait and had a juice whilst waiting (giving my wait for the occupant of the ladies room a very specific timer, rather than the general one i had prior).

i try to log back in. i lean in and rap my knuckles softly against the door and hear the same lilting response: "sorry! temporarily unavailable, try again in a moment!" to which i feel bad, as i have clearly been impatient. it is only after multiple juices later, i am like a SIM whose indicator is red, and it becomes clear i am likely to wet myself if i do not use the facilities quickly. yet each time i try, there is the same haunting, cheerful lilt. i try the handle and find i can open the door, and i realize i've been duped. a koala stuffed animal with sunglasses on is sitting beside a motion controlled tape recorder whose repetitions of "sorry! temporarily unavailable, try again in a moment!" have reached a fever pitch as i react emotionally and physically to this torture i've endured.

that was an untrue story, but for real your app keeps saying it is unavailable. i use it multiple times daily, and now i am lost.

please
send
help
asap

I have been a Chase credit card holder of Two accounts for years. On one of my accounts I had it setup for paper statements and never changed it. Then I noticed I didn’t receive my bill after I had purchased a stove. I contacted them and asked where my statement was. I was told I switched to email. I have two accounts, the other accounts was paperless. I mentioned; I never switched this account after weeks of contacting Chase I finally received my statement and it had the late charge listed. Again back on the phone, Finally, I got it resolved and closed that account! I have excellent payment history. The other account was closed along with that one? My automatic payments were shut off, I didn’t realize it. My payment. Was late, I was charge $28.00 for a late fee. My next payment again no automatic payment, I was late and Charge $ 39.00 late fee. Amazing paid my normal payment if $139.00 which it should have gone down because I hadn’t use card. They waved the late fee that is adjusted off the balance of the account! Never heard of this! I called today after receiving a message that me account was past due, I owe $ 202.00? I called and asked for a manager, I did not want a supervisor when I was transferred to R37079, I asked if she was a manager and was told yes. Very rude, I asked where the $292.00 was coming from if the late fee was adjusted off. She said it was interest. So now my interest went up $25.00! I again asked if she was a manager she said no, I mention; when you answered the phone you told me you were a manager, she became very aggravated and said she did not, I can pull the call. I told her she lied to me when I asked and then lied again. No one should have to go through this aggravation or being mislead by a customer service representative. I have filed a complaint with the ComplaintsBoard.com and I will file with the state and the attorney general’s office. I have never heard of a interest charged being charged on an a late fee.

Not usually one to write reviews or sound like a Karen, but this one is worth it. I left chase in the past because they’d always put hold on my checks. Came back thinking things would be different. This account was just a way to pull money from my primary at Wells Fargo to keep things separate! I mobile deposited a check that was 3k nothing crazy in my opinion compared to the commission checks I’ve seen. They instantly put a restriction on my account and I couldn’t access anything. Even the money the was already in my account. They told me the funds would be available the 29th when I deposited the check on the 17th. Well couldn’t wait that long. Went into branch. Fraud department told me I could go cash the check from where it was written and then deposit the cash. So that’s what I did. Which caused more issues because it presented the check amount twice. Went and talked to another supervisor at a different branch and he told me idk why they told you to cash the check when that just puts more red flags on the account, and said my account may be up for closure due to that activity. I’m the like activity the fraud department told me to do?
Said they couldn’t do anything until the check cleared. Holidays made this worse because they were closed in middle of week. Spent like 3-4 days up at a branch, took off from work to get this handled, and it’s now the 30th and they told me my account is in the process of getting closed and they would send me a check in the mail for my funds (that I now have to wait even longer for my money) and that once everything clears on their end that I could re open an account. This is from 1 check! It’s not hard just do what banks are supposed to do and cash a check and give me my money. Simple as that….not sure how many of you will see this or even read till the end. But I strongly recommend going to another bank! Or try it for your self. They’ll hold your money and then if they think it’s fraud they’ll close your account.

With Chase‘s profits & years of iterations/„improvements“the Chase app is unbelievably still unprofessional/incomplete/impractical.

1. old cowboy (western) bank (WellsFargo) has smoother / easier / better mobile cheque DEPOSIT

2. Chase does not SYNC wire transfer RECIPIENTS between site & app, so what, do they expect you to retype all the codes, addresses etc in app, how impractical, unrealistic is that omission?!

3. though you can not sync recipients, the recipient does show up in the transfer history in the app, so why is that recipient not showing up as recipient?! Plus Chase is impractical, they should have at least allowed for clicking on recipient in the history list, so user can click RESEND TRANSFER either same amount or same recipient or same recipient with different amount! even Xoom app/service does it!

4. Chase WIRE SECURITY is flawed. Despite their own warnings & half dozen calls to wire dept. & 10+ secure messages & no apologies or confirmation $1000s were recovered when missing for 3 weeks from a national wire transfer to a local bank!

5. CONTACTS built-in app are not for the real world! a list of local phone numbers when traveling abroad is silly, useless! Twitter support, seriously, how insecure is that?! Secure Message Center is limited, awkward, incomplete, does not show message history.

6. ALERTS: links to Alerts History but it only lists accounts and there is no indication in which the new unchecked alert is, so that one has to waste time clicking in each account to see where new alert is?! Do software engineers live in the real world?! Be realistic, use your tools before you finish coding!

7. Chase & other corporations should be more user-oriented, not so focused on their image & ratings & how much they satisfy us after every bloody call/eMail/correspondence etc.

Engineers/programmers should be banned from designing apps, they are unrealistic.

Chase surely can afford better programming, better more realistic featured-app!

UPDATE: Still unable to deposit checks through the app. Resulted to camera lighting and a tripod attached to the phone. You can zoom in and see the microfibers in the check itself, but the app still lists it as too blurry. Probably going to just switch now that several other banks have a much better mobile banking options.

UPDATE: Nine months later, and the mobile deposits aren't much better. Almost all my paper checks go into my other bank (with better mobile deposit app) and I'm slowly transitioning away from Chase. They've got a lot of other products I like, but for some reason people keep giving me paper checks, and this app is a no-go for that. No way to override when it reads the wrong MICR number line incorrectly or has problems reading the amount. Seems they don't have a manual review if the system can't read it. Too bad.

This app used to be a great way to stay out of the branch. Check balances, look up transactions, pay your credit card, all from the phone and on the go, which was nice. Check deposits without a visit to the branch was AMAZING, but since the most recent update, it stopped working. It either crashes or says the check photo was not clear enough, and that I need to visit the branch. Luckily, another bank I use added the feature to their app, and so I just deposit checks through that app instead.

One area where it is particularly bad are notifications, which don’t seem to actually notify you of something like a low balance, deposit, large purchase, etc. until a day or so after the triggering event. Not really helpful if you’ve already had time to discover and fix the issue on your own before the app pops up a notification. (All though this may be a larger problem with the Chase system as opposed to their app, since their email notifications are also VERY delayed.)

Overall, the app is just OK, but if you get paper checks, and don’t like going to the bank, might be worth banking elsewhere because other banks have apps with much more reliable features.

Thanks for making Chase look pathetic to shareholders and customers alike. You don’t care about customers and it shows. When this was “First Chicago” there were VERY standards to keep ones job. Now, this is a CF all the way around. I can’t use the app because in order to do so, I have to update my iOS system. Why? Why are you pushing the new system so hard. I KNOW the answer so this was rhetorical. I literally CANNOT update my phone. So THANK YOU for NOT LETTING ME upload my paycheck! This feature is not on the mobile website but every other feature is. I now have to risk my safety to go to an ATM, which, coincidentally neither drive-up ATMs work at my branch. I complained 2 days in a row. Tonight is day 3—the one “open” drive-through won’t read checks or accept ANY money in ANY denomination. So I called Chase. Got hung up on as soon as someone picked up on their end twice. Third attempt to fix this, man answers, he said “”Hold on and we’ll see what we can do.” Must have been the end of his shift because then I get an automated message from Chase saying that the bank was now closed. This update BETTER fix the fact that multiple times I have logged in and see a different balance and sometimes transactions show, just to not show a different time and show again. No, I am not referring to the early AM updates. Example: I logged in at 1:25-ishPM and didn’t see a direct deposit from my employer for YESTERDAY so I call the employer who confirms it was made. So I log back in and YUP it’s there. This is not the first time these past few weeks. And please fix the below:

Still need more: Once upon a time, I believe I could search by transaction amount or check number! Even if this wasn’t a feature for the app (and I am confusing it with my other bank), it NEEDS to be. You are a MASSIVE, GLOBAL bank. Small community banks offer this function!

This version you force fed is useless. Doesn’t show running balance. That is the point of the app. Looks like I am missing money. Had $120 now $40 with no new transactions?! This is HORRENDOUS. JUNK. MAJOR FAIL.

I’ve been with chase and loved it(past tense)for the most part. However, they need to improve their phone customer service. I’ve had several of their agents lie, blatantly. They are ridiculous with their overdraft fees and to be quite honest they are scamming all of us with them. Don’t be surprised in a couple of years if something similar to what happened to Wells Fargo happens to them. They have different policies for physical deposits, quick pay deposits, pay pal deposits etc. Their agents blatantly without actually knowing what those policies are which is why it’s frustrating to hear chase try and say you should read their policies. Your(Chase) agents, people you pay to deal with our money don’t know and you don’t hold them accountable but want to wash your hands by saying policies are clear. People try and experiment with this, call with a question five different times and most of the agents will have different answers and give you changing policies because they don’t know. I got an overdraft because I had someone send me pay pal payment at 8:04. I had been told midnight, then it turns out it’s east coast time, so in the west coast 9. Then it turns out it’s not 9, it’s 8 for quick pay and pay pal. This is what I mean by different policies from different agents. Then when you call to complain they say you should know, and they ignore you when you try to explain that THEIR agents don’t know either so how can I know something your paid employees don’t. It’s sickening and I’m very curious as to how much money chase makes annually from overdraft fees. Oh and what’s hilarious is if they make a mistake they act like they’re doing you a favor/courtesy overdraft reversal. What they don’t tell you is you have 3 per year. Even if they make the mistake they use one of your 3. So if after those 3 you actually need one you can’t because it was used to fix their mistakes. And once you need them to fix their mistakes they’re no longer bs’ing you with inaccurate info. Suddenly their hands are tied by their “strict” and “clear” policies and they’re super sorry but there is nothing they can do.

I usually don’t write negative reviews, but just experienced horrible conversations with customer service agents on the phone today. Btw the app is working fine. I had an issue with payment process, keep failing setup the automatic payment with some merchants such as T-mobile, All State insurance and monthly parking. Since I moved to a new address, I updated all my info with each of them, and also I was in their office in person. Of course I observed they were putting all the info correctly. However, when I spoke to an agent today, the guy kept saying that it wasn’t an issue of Chase but it’s only problem of the merchants putting a wrong address. He didn’t even listen to me but just kept saying his words. I told him it’s not possible because I witnessed the merchants were putting all the right info when I was there in their office. He said that they don’t have any solutions and I need to contact each merchant again in order to just put the right address. I was upset and didn’t need to talk to him anymore, so asked him that I wanted to speak to a supervisor. After I was waiting for a long time, a supervisor named Stephanie was on the phone. She was just very rude from the beginning to the end of conversation. She didn’t even tried to listen to me, but just kept saying the exact same thing as like the other agent while I tried to explain. And she was also saying that it’s not their issue so that they couldn’t help me out at all, and she just tried to end the conversation. Of course, all she was saying is not true. It’s an issue on their end as I believe. At least the agent, especially the supervisor should have tried to find out any other solutions and they both could have been much kind instead of being rude to customer. Most importantly she wasn’t supposed to have that kind of a nasty attitude. She shouldn’t be a supervisor. She just hung up the phone while I was talking. I’ve never experienced this kind of unpleasant conversation with the customer service. Very disappointed. Even giving one star is too much for them. Both of those agents should not work in the customer service field.

I had paid for a product from a company and never received it. I tried contacting the company but got the run around. I was eventually told via text that the product was cancelled and I asked if I could get my money back and they texted back saying yes, but I never received the money back or the product. I was out $566.
I emailed, texted, called and even chatted with the company multiple times and either got computer responses or no response at all. I contacted Chase and was pleased to know they would assist in the dispute. I explained what the situation was. They declined the dispute based on some information apparently provided by the seller’s bank. The seller’s bank provided proof of delivery via Fed X. After ME digging into the Fed X tracking information at a local Fed X location I found that the item that they claimed to be shipped was shipped to a different location that what was indicated on my order. Plus you could see that the order number listed on the shipping records was a completely different order number. I then resubmitted the dispute with information pointing out those discrepancies.
I also provided copies of my order confirmation showing the order numbers and ship to address. It is easy to see that those items did not match with what the company claimed to have shipped. The dispute department apparently didn’t notice what I pointed out or didn’t even look at my resubmit. They replied that the charges are correct and I owe the $566 and no further communication or discussion will be had on this dispute.
If anyone looked at the information provided, you could see the obvious. How can this dispute be declined?
I feel like a thorough investigation of this dispute did not take place. If it had, I can’t see any proof that I owe for something I didn’t not receive. I’m very upset with the attitude and the strong stance taken against me on a claim that is crystal clear. I would love to understand the rationale as to why I should owe for something that I didn’t not receive. There is no MATCHING proof that the item shipped to my confirmation address or even that my order # was processed.

Chase is always been my third choice in banking, and in reality it is my third of the three banks I regularly do business with today.
And the sole reason is that on an IT level, there are always glitches. I have been banking with them for 15 years, I have two mortgages with them and a credit card. i've been doing my online banking, purely online, and, just like with this app that I just downloaded, when you sign in, and are using two factor authentication, they send you a code, of course, but then, unlike any other banking app that I have or online experience, they require you to enter your password again, along with the code. Well, if you have touch ID enabled, the iPhone will routinely, enter your username in the password space (because you've already entered your password(!) so it thinks you're signing in again) Alas only Chase requires you do re-enter your password… After they've sent you the one time code . You couldn't have received the code if you hadn't of entered your password in the first place.
If you want to use touch ID to auto enter your password ,with the Chase app -you can't. So you need to type in your password the second time manually – try that with a apple provided "strong password"! At least 15 + years ago when I set up online banking with Chase, it was glitchy compared to any other bank I had ever used. And then generally always has been in one way or another compared to any other credit card or bank that I've dealt with.
Now I finally decided to try this app and immediately it's glitchy. Can't even use touch ID to auto enter your passwords. Curiously, it works fine on any other app I ever use it with. I. Chase I just don't get it. iOS 16.11 fully up-to-date.
BTW -10 minutes ago I also downloaded the Wells Fargo app -well, I immediately signed in, touch ID entered automatically, got a code and instantly had access to my accounts. Smooth, clean, no problems. Once again, NOT so with Chase. I'm deleting the app. maybe I'll try again in another year. ridiculous. frankly, the only reason I'm banking with them is because they purchased Washington Mutual, which held my two mortgages.

I opened an account with Chase as another card to hold all of my money, I mobile deposit a check of 475$ and for some reason the next day I wasn’t able to pay, transfer, or withdraw my money. The app being as terrible as it is doesn’t notify you about any messages you receive and turns out They placed a restriction on my account and that they’d close it because of “Fraudulent Activity”. The first call to them I had to sit on a 3 hour waitlist and the gentleman who looked over the account literally couldn’t do anything. He told me that he’ll get it fix and to wait until 4/23.. it’s 4/16? While must I wait over a week for a problem to be fixed? So I go ahead and wait out that one week and the 475$ is accepted into my account, woo finally access to my money. I went ahead and added more money into it, $2 the first time because I was at an atm storing whatever cash I had and then $87.19. I go to the store to buy something and boom, card declined! So for the 2nd time I call them and this guy who helped me out was at least a little more helpful told me that the restriction was still there and that it couldn’t be removed unless I gave them a phone number to the bank that made the check, I call back 4 hours later to a lady who helped me out and it seemed like everything would be alright.. turns out the “check” had no value in it and that I had to get another one? Got the people to make another but it’d take 7-10 business days. The day after I called for the 4th and final time and asked on if there was anything I can do to lift this restriction and the last guy I spoke literally told me “sorry but there’s nothing we can do, your account has been restricted for 9 business days and the 10th day it closes automatically” here we are 4/29 and I’ve wasted 15 days with a pathetic bank and I thought Truist was bad.. TRUIST DOES BETTER THEN YOU GUYS! The least you all could do is send a message about the account being closed then just removing the money from my account and getting rid of the deposit transaction of $89.19.

Don’t waste your time on Chase. They Purely Assume Things, Their own Employees can’t help you with anything not to mention lazy.

CHASE WOULDN’T CASH AN AUTO INSURANCE CLAIM PAYMENT CHECK ISSUED FROM THEIR BANK, UNLESS I HAD AN ACCOUNT THERE! LUCKILY I HAD AN OBSCURE CHASE CREDIT CARD! THEIR CREDIT SCORE CHECKS RUN 50-100 POINTS LESS THAN OTHER REPORTING AGENCIES! ON CREDIT CARD PAYMENT SITE THEY ONLY ACCEPT CHECKING ACCOUNTS, BUT IT DOES NOT SAY EITHER. MY PAYMENT WAS DENIED, BECAUSE THEY PROCESSED AS CHECKING NOT SAVINGS. THEY REDUCED MY CREDIT LINE IN HALF, BECAUSE OF A DELINQUENT PAYMENT. I WAS TOLD IT WOULD NOT BE DELINQUENT IF PAID WITHIN 30 DAYS. THEY NEED TO INFORM CONSUMERS THAT IT IS CHECKING PAYMENTS ONLY. THEY REVERSED OUT THE INTEREST AND LATE CHARGES, BUT THE NEXT MONTHS MINIMUM PAYMENT DID NOT REDUCE. ALSO ANOTHER CREDIT CARD WOULD NOT PROCESS AS IT FROZE UP DURING THE PURCHASE. I PUT CHARGES ON CHASE CARD TO BE REVERSED OUT TO THE FROZE CARD. CHASE CHARGED INTEREST FOR AN IN AND OUT. LASTLY, THE AMOUNT ON CREDIT IS HIGH DUE TO AN AUTO ACCIDENT THAT HAS NOT BEEN SETTLED. HAD TO CHARGE FOR RENTAL CAR, HOTELS, AND TO GET MY CAR OUT OF HOCK! CHASE SENDS A LETTER TO CONTACT THEM [protected] EASTERN TIME. CALLED AT 1900 AND THE OFFICES ARE CLOSED! RUN! DON’T USE THIS LOSER COMPANY! A BUNCH OF LIARS! SINCE CALLED AND THEY WON’T WORK WITH ME UNTIL THE IMAGINARY MINIMUM PAYMENT IS MADE?!? NOT DUE FOR ANOTHER WEEK. ONLY COMPANY I KNOW THAT ADJUSTMENTS AND RETURNS DON’T COUNT AS DEBIT AGAINST YOUR MINIMUM PAYMENT! ALSO DO NOT BELIEVE THEIR BAIT & SWITCH NEW ACCOUNT OFFERINGS! FALSE ADVERTISING! OPENED AN A ACCOUNT FOR A BONUS, AND WAS WAITING TO FUND THE ACCOUNT. I WAS APPROVED FOR THE ACCOUNT & GIVEN A NUMBER. LESS THAN A WEEK LATER I WAS SENT BOTH MY NEW DEBIT CARD & A LETTER SAYING MY ACCOUNT WAS CLOSED DUE TO IDENTITY THEFT! I CALLED CHASE, AND THEY COULD NOT GIVE ME ANY INFORMATION, AND THAT I HAD TO GO TO A LOCAL BANK TO OPEN AN ACCOUNT. SORRY, THE NEAREST CHASE IS 1000 MILES AWAY! IT WAS A SUCH A UNPROFESSIONAL PHONE CALL, AS YOU CAN HEAR THE DOGS AND ROOSTERS CROWING IN THE BACKGROUND! TOO SCARED OF COVID-19 TO OPEN UP THEIR CALL CENTERS! DEALING WITH A BUNCH OF KINDERGARTENERS…..ACTUALLY KINDERGARTNERS HAVE MORE COMMON SENSE! UNREAL!

I've been on the phone with Chase for about three hours now. Earlier today I was charged on my locked account 12.99 by Amazon and 119.00 Amazon immediately reversed the charges once I called them however a refund it takes 3 to 5 days and because I don't put money on this card unless I'm going to use this card on a regular there's no money on it so I put my card into overdraft I didn't proceeded to call Chase and explain to them all I requesting was an email Standing that I was already getting refund but because a refund takes 3 to 5 days comes through that they can reverse the withdrawal fee because I was not at fault I didn't make a purchase and it was without my authorization. I was then they can reverse it but they can’t send me and email. I also then proceeded to ask why was my account even able to be charged because I keep that card locked so no one can charge it although it's a debit card so you should be able to take money off of it if there is none however somehow Chase proceeded to then tell me that it would be charged even though it's a debit card and it should've just denied it. The person on the phone when talking to the claims/customer service Party and Chase told me that if it's a reoccurring charge it's still can go through I proceeded to tell her that I don't have reoccurring charges on this card that is in fact why Amazon reversed it because I don't have a membership on this card she then proceeded to tell me that she saw that there were other purchases from Amazon and that means that this was a reoccurring charge when in reality those were other purchases for items that I'm buying from Amazon to online store those are not reoccurring charges those are charges that only would happen when I would go in and buy things from the Amazon online store one time charges but not reoccurring because it is not a subscription however I think that she proceeded to put me on hold and hopes that I would hang up I did not so then she transfer me to another person and the same thing happened over and over and over again. So I'm writing to simply say Chase can you please fix this I haven't had this bad of a service since I was with Sprint and that was short.

When the Chase app shows that you have an alert, if you go to the “Alerts History” under “Profiles & Settings”, you get a list with “Security & other alerts” at the top and a list of your accounts underneath. The first problem is that you have no idea which item to click on that has the alert. There is no flag or badge showing which account has the alert. So essentially you have to click on each one until you find which one has the most recent alert.

It’s been like this for a long time and finally I needed to write a review about this because of a problem I also had with an IRA rollover. Not knowing when Chase would receive the check from the other bank, I finally get an ambiguous alert in the app under “Security & other alerts” that said “Digital Rollover Initiated.” Of course it had no other information regarding which account or how much was being rolled over, even if it would still be pending. Also, nothing showed under the IRA account details. A couple days later I called a Chase Investment rep to see what is going. The rep on the phone said they have nothing in their system showing a check was received. I said how is that possible when I got this alert which could only be regarding the only rollover I was waiting for. Obviously someone in Chase entered something into their system for that alert to pop up on my app so I don’t know how it was possible that the phone rep could not see anything pending. My IRA account information still showed no pending deposit either. Long story short, after a week of waiting with no progress I had the sending bank cancel the first check and re-issue a new check after another Chase rep said it’s possible there was an error in the information that was initially received, and the first check was destroyed. A day after the first check was canceled, then somehow the original check finally gets posted into my darn account while the replacement check is on its way.

Chase needs to get its app alerts and information better situated so it’s not confusing, frustrating, and in some cases missing. All of this could have been avoided if the alerts actually had useful information or that the Chase rep could see what triggered the alert.

Every time I use the app it makes me create a new password. I just logged in to pay my bill. Here's how it went.
Enter user name.
Enter password.
Password not valid. (It's the one I created a month ago).
Click "forgot password."
Enter entire SS#.
Enter Chase credit card #.
Error msg. Chase does not recognize the device I'm using (my iPhone).
Request ID Code.
Choose email, text or phone call.
I choose text.
Choose between two phones they have on file for me. My home phone, or the iPhone they just said they don't recognize. I chose the iPhone.
Error msg. This feature is not currently working.
Choose email, text or call.
I chose call.
Choose between the 2 numbers they have.
Again I chose my iPhone.
I get a phone call, with a recorded msg telling me the 8 digit code.
I enter the code.
Create new password.
I must enter a password twice.
I enter the same password I had before.
Invalid. You cannot use any of your 5 most recent PWs.
I enter my 2nd choice. Twice.
Invalid. I must have used that recently.
I enter my 3rd choice.
Error msg. "Idle time out." I'm logged out, and must start over.
Click "forgot password."
Enter SS#, then Chase card #.
Error msg. {("application/x-www-form-urlencoded","application/json")},got text/html
I have no idea what that means.
Another error code. "Idle time out" again. Start over.
SS#, Chase #, text the code, enter the code, create new PW, enter (twice) the PW I was trying to enter when I got booted last time. Invalid. Enter my 4th choice twice. Success!
It shows me my balance. It's lower than I thought. I consider paying the full balance off, but 1st I want to check my budget against my other bills. I only have 2 unpaid bills. I open the apps to check their amounts. Takes about 3 minutes. I go back to the Chase app. Error msg. "Idle time out." I try to log back in. My password is invalid. I have to create a new password. Enter SS#, Chase #, etc.
If I pay the full balance, I can't pay the other 2 bills. It's tempting. I don't want to have to go through this one more time. But I did the responsible thing, paid what I can afford, and made plans to pay off the balance next month and never have to deal with Chase again.

I changed bank accounts for my every day checking/savings in Dec 2019. I don’t bank with Chase for checking and savings. They only hold my home loan. In Jan of 2020, I paid my home loan via the new bank account by way of using a desktop computer. In Feb I used the Chase app. A week later Chase tells me the funding didn’t clear. This was perplexing because I saved screen shots of the transaction confirmation provided to me on the app and I knew there were funds in the checking account for the home loan payment. Chase sent me an email advising the Feb payment was submitted via the Dec 2019 bank account info. Why they chose that account I don’t know, as it had been closed for over a month. I immediately went to the Chase website via desktop computer and paid the home loan from the bank account with funds in it. I saved the screenshot and received an email confirming payment transaction. I then called Chase bank and spoke with Javier on a secure and recorded line. I explained the problem and that I anticipated a late fee but I was requesting it be waived on account of the incompetent Chase app. He said no problem and would waive the fee IF it appeared and would personally monitor the account to ensure if it appeared he would reverse the transaction. The following day, I logged into the Chase App and the late fee had been applied and there was no record of the home loan payment I had submitted on 2/21. I logged into the Chase website via the email confirmation page received the previous day and it showed payment was in process and no late fee was accessed. I’m intelligent to know what to do in the event that Javier doesn’t keep his word (but I trust that he will) but what I don’t like is the deception by Chase App because a majority would have seen the late fee assessment and panicked and then paid the home loan via the Chase App and now instead of 1 payment they would have made 2 payments in 2 days and potentially would have created an overdrawn checking account. I detest the Chase App and because of this ill experience its value to me is horrendous. In the future, I will either make payment of the home loan from a desktop computer or walk-in the payment directly to one of their bank buildings.