Rediff Shopping — Defective Product received
I ordered a Inasla Food processor from rediff and it got delivered on time, but when I tried to open it and start it, it is not even starting. I called Rediff and they asked me to call Vendor Goodlife. I called Goodlife and they asked me to call Inalsa. So I am running round and round to get it fixed. A customer should not be told to contact vendor, it should be Rediff shopping responsibility to get it fixed or refund the money. So I never recommend anybody for Rediff shopping. My rediff order number is "[protected] ". So shop at rediff at your own risk. Do you buy a defective product at store to take it to its service center before using it even once?
The response that I received:
Greetings from Rediff.com
We apologize for inconvenience cause to you.
With respect to your mail, we would like to inform you that the product which you have received is having Manufacturer Warranty of 5 Years on the Motor and 2 years on the product.
For availing the warranty service, you need to show the original invoice/ bill at the authorized service center.
Assure you of prompt and courteous response on all your visits to Rediff.com
P.S. Please do not change the subject line for future correspondence.