Red Roof Innsredicard & customer service

Whenever my husband and I go out of town we always stay at a Red Roof Inn. But that has changed! In December we were going to and from San Antonio because our youngest daughter was in the NICU at St Lukes Baptist Hospital fighting for her life. Unfortunately she didn't make it. Today, 1/9/18, we got a call from Chapel Hill saying that our daughters remains were ready to pick up. We weren't expecting to be called for another week. So we called to see if we could get our points from our Redi Cards combined since neither one of us gets paid until this week we were told because our last names weren't the same we couldn't! Mind you we joined the Redi Card program almost five years ago now. We didn't get mattied until 2016. But when we stay at any Red Roofs any other time and we pay they don't care that our last names aren't the same! Horrible customer service! Thanks for making this process that much more stressful and harder! Furthest thing a grieving parent should have to deal with! We have spent so much money with this company! It never mattered then about our last names! We joined so long ago we didn't realize it mattered! The military still recognizes him as my husband even though my uniform says my maiden name. Doesn't stop them. Ridiculous and horrible customer service! [protected] is my number.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.