RCBC Bankard Services Corporationre-delivery of rcbc bankard

W Aug 13, 2019
This review was posted by
a verified customer
Verified customer
Review updated:

Good day! I was approved of my rcbcbankard last july 9, 2019 then july 16, 2019 I got a message saying, "we have been trying to deliver your rcbc bankard ending4007 but our efforts have been unsuccessful. To arrange for re-delivery, please call 888-1888." so I complied. I called them the same day to arrange my re-deliver. And until now, as of today, my rcbcbankard hasn't arrive at my billing address. It's still on transit. It's almost 1 month upon my re-delivery request. I've been following up everyday. Still no positive answers. Kindly do something please.

re-delivery of rcbc bankard

Responses

  • Ge
    Gemma Gako Nov 25, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I tried to apply bayanihan conversion upon proceeding the application after a while the girl called me and discussed everything about bayanihan she then told me that if I'm going to proceed my application my card will be suspended so I decided not to proceed and cancel my application on that day she said that its okay the application will be cancelled on that day. But when I settled my account I paid for my bill, when I'm about to use it it's no longer active. I thought we that application was already cancelled because the girl on phone assured me. I called many times on bankard hotlines the agent was keep on saying that 2 to 3 banking days there's someone to call me for my card reactivation but almost 1 month I waited I called many times but same things they told me that 2 to 3 banking days I feel upset why they keep on saying that without taking action on how to reactivate my card, in fact this is not my fault they proceed with bayanihan conversion without any of my approval. Until now my card is no longer in used and nobody called me. I send them many emails but no action for my concern

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