CB Travel and Vacations Ramada Complaints #102-121

Ramada review: wheelchair accessible room

SGossmann of Toronto, CA

Nov 28, 2019 10:10 pm UTC

Verified customer

I made a reservation on Nov 1 for a handicap accessible room through the link provided by HGT Sports Services hockey tournament. In the confirmation it was indicated that ‘yes' an accessible room was available. In the request section I also put that I needed an accessible room because I'm wheelchair bound. I called and confirmed by phone as well a week ago. I was told everything was good for our weekend. I arrived tonight to find out that the 1 and only accessible room apparently is unavailable from Sept-Dec. if that was the case, and I had know, I would have booked my reservation through another hotel. I can't even get into the bathroom with my chair of the room they gave us. My son basically has to carry me, or I have to crawl to use the bathroom. Forget taking a shower for the next 3 days. Again, had I been told that there was nothing available, I would have made other arrangements. The front desk staff were very polite but basically said - sorry. Nothing we can do. At this time of night I'm not comfortable hunting around for another hotel and hauling all of our bags and a very tired child around an unfamiliar city. I will be doing that tomorrow unless some kind of resolution cannot be reached. Is it possible that there is really only 1 accessible room in this entire hotel? I phone the customer support number on your website for them to tell me there was nothing they would do either but to talk to front desk. Which I have already done. I would appreciate someone contacting me to remedy the situation. I will be seeing the manager tomorrow morning but you should be aware of this glitch with your booking system and this hotel.

Ramada - wheelchair accessible room - Photo 1

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+86 400 821 8831

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+598 411 002 6916

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privacy.policy@wyn.com

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22 Sylvan Way, Parsippany, Texas, 07054, United States

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