CB Travel and Vacations Ramada Complaints #102-121

Ramada review: hotel room had roaches

Kristopher WORTH of Rochester, US

Oct 03, 2019 10:21 am UTC

Hello my name is Kristopher Worth I stayed at the Ramada Wyndham Houston international Airport East this past weekend from September 27 Friday to September 30 Monday I had booked a total of three rooms for me and and my family was coming to Houston for the first time to see the city as well as to go to the Houston Texans game as well and when I made the reservations this stood out because it was near the airport and received great reviews, so to my shock after checking into the hotel at 230 am because our flight got delayed because of weather conditions we were all pretty tired so when I went into the bathroom to wash up for the night I was blown away to see that there were roaches all in the bathroom behind tg he toilet as well under the counter of the sink, I immediately grab my stuff and went to the front desk and the young lady at the desk gave me another room the other people in my party had the same issue but they just killed them, they were everywhere in the hallway, I felt so uncomfortable yhat I took my bag out to the car for I didn't want to hem getting into my stuff I wanted to check out and find another place but my family was so tired from the trip so we decided to stay so after staying the night and telling the front of my issues we left for the day and had house keeping come and clean our room and when returning I found that house keeping had given us dirty towels which one of the towels the floor mat towel had human faeces on I was highly upset and immediately told the front desk and had the house keeper supervisor come and see what house keeping left for us and she apologized and said that's never happened before and removed them so when checking out I was looking for some discount for the roaches and the dirty house keeping actions, so when I first asked for the manager of the he hotel I was told he wouldn't be in today so when me and the front desk got into argument and it was getting loud, surprisingly the manager Antoine pops out of the back asking me what he do to help, I explained to him I have stayed around the world at Wyndham hotels and this was the worse hotel I ever stayed at and the hotel should be condemned and I felt disrespected that I was told he was there for the day and he pop right up out of the blue, he gave me $20.00 off my bill for one of the 3 rooms and had the nerve to tell me that his house keepers said it was only babies roaches and I shouldn't worry about it, I am asking for someone to contact me and refund my stay for my first time visit to Houston was horrible and I will really think before I schedule another Wyndham hotel again and my confirmation # [protected] and my email is [protected]@rochester.rr.com and ph# [protected] and thank you very much for your time and assistance and have a blessful day in Jesus name

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1800 946 476

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+1 (877) 604-0069

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United Kingdom

+86 400 821 8831

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Peru

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Ramada emails

privacy.policy@wyn.com

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22 Sylvan Way, Parsippany, Texas, 07054, United States

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