Raising Cane's Chicken Fingers review: Food on wrong shelf. ( 1 comment)

04/12/26
Ordered food on the mobile app, for pick up at 15:30, arrived at 15:29, checked pickup station, there was an order in the "Mobile Order PIckup I - Q." But no place else. I am not an "I thru Q" person. I am not in the habit of rummaging through other customers orders, so I waited 11 minutes and kept checking my phone and looking for my order to be delivered. Finally a counter person said "are you waiting for a mobile order?" I said yes, showed him my order, and he checked the pickup station, "there has been only one mobile order, this must be your order." I told the young man it's in the wrong place, he stepped around to the front of the pickup station, looked at the I -Q section, shrugged his shoulders, and mumbled something, and repeated this has to be
your order. Since I had to lift the cover of the food container to confirm it was correct, and visually inspect the print on the receipt, I don't think I will use
the mobile ordering again. I just hope that no one had to rummage through my food, to ensure they had the incorrect order. Food is marginal, service 5 out of 10, app is 0 out of 10. Chicken place up the street is fast, food is better, and app is 10 out of 10, don't get my order wrong.