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Radisson Hotels

Radisson Hotels review: Poor service - request a refund

S
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4:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

[protected]@aol.com

From:
[protected]@aol.com
To:
[protected]@radissonamericas.com
Cc:
JOHN FORSMAN

Fri, Mar 20 at 5:02 PM

Please respond to this email or call John Forsman at [protected]

Refund request

Cc: JOHN FORSMAN
Sent: Wednesday, March 18, 2026 at 05:00:25 PM EDT
Subject: Re: Poor Service- we request a refund (One fifth of the total charge $2110 /5 = $422)

----- Forwarded Message -----
From: [protected]@aol.com

We received the following message from Ms Young. in response to our complaint about "poor service", primarily for the last day of our stay at the Radisson. We requested a refund for the last day as no services were provided due to the power outage that prevented our even getting a shower, a cup of coffee or washing our hair. We got NO service so You do not deserve to get paid for that day.

On Tuesday, March 17, 2026, 8:42 AM, Madison Young wrote:

Dear Kathleen,

Thank you for sharing your feedback. I’m very sorry for the experience you had during your stay, especially during the power outage. You should have been kept informed and supported throughout the situation, and I apologize that this did not happen. We unfortunately were not as staffed as we normally would be for a Saturday, and we only had one employee trying to handle the situation until management arrived.

I understand how frustrating it was to be without essential services and without communication from our team. This is not the level of care we aim to provide, and your comments will be addressed with our staff to prevent this from happening again.

Sincerely,

Guest Services
Radisson Suite Hotel Oceanfront

This response we received is absurd and does not in any way respond to our concerns and request for a refund. It shows a lack of respect. The response is a disgrace and only makes us feel worse. She admits to the power outage and also throws on top of that they were short handed. That's your problem and should not be thrown back at us as an excuse for the poor service. Please make it clear, are you concerned about fairness and decency? Do you care about your reputation? Are you going to make good on this situation or should we make it clear online how you do not care about your customers? We officially request a refund (not a credit for the future) for that last day as You left us with no power and no updates. We got no service . You do not deserve to get paid for that day. Please issue the refund to our CARD ON FILE TODAY. Please respond directly to this email [protected]@aol.com The below attachment shows how much we were billed for this day and the entire stay as well as the card that was charged. You billed a premium price. We got substandard service. We deserve the refund, today, please

Dissatisfied Customers

Kathleen Forsman
John Forsman

AOL Mail - Fw_ Guest Reservations - Reservation Confirmation #R6187057153- refund request
.pdf
141.6 kB

Desired outcome: refund

Confidential Information Hidden: This section contains confidential information visible to verified Radisson Hotels representatives only. If you are affiliated with Radisson Hotels, please claim your business to access these details.

Update by Spankee
Mar 22, 2026 4:43 pm EDT

very very poor service

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    Mar 31, 2026
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Radisson Hotels Category
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Poor service - request a refund
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