Hello I booked 3 rooms in the Henrietta Hotel in Bath for my sisters 60th birthday gift for Saturday 17th June. This accommodation was booked through booking.com on 5th March. A few days before our stay was to take place I was charged for 3 rooms directly by the Henrietta Hotel, when I contacted the hotel Raviraj Patel advised me that I could not claim my refund and I would have to use the booking at a later date. This was the start of a very stressed night away. When I turned up at the hotel I was advised to cancel my booking with booking.com and Raviraji said it would only take a few days for my refund to come through. On the 18th June the hotel charged me for another room, I had to ask for a refund. A week later and I still hadn’t received my refund for the three rooms total amount £807 so I called booking.com directly. They advised me that the hotel had not confirmed that a refund was needed and I asked to contact the hotel. The lady I spoke to at booking.com was very helpful and advised me that she would contact the hotel directly to ask for an email asking g for my refund. The whole stay away was dampened by the over charged, and I am still waiting for my money back.
Catherine Elliott [protected]