Radio Shack

Purchased a Cordless Phone battery, spoke to a representative on the 28th of June, we gave her our battery and she told us is it a AT&T phone or another different brand. My husband said, we believe it's the other brand, but, if we purchased the incorrect battery, we would return it for the AT&T brand. Two days later I came back to the store and spoke to the Sr. Manger, TJ Grizzelle, he asked me, what did I need, I told him, I needed to exchange this battery for the AT&T and not this one. He asked if I brought my phone in, I said no. Then you see he was getting agitated, so quickly, then he said, well we have a lots of batteries. I realize this, but, it didn't dawn on me that the girl that was waiting on us two days ago, never gave us our old batter back. She was so nice and said it wouldn't be a problem to switch them out, then I get this Manager, that didn't even have any customer service. I asked him why was he being so flippant, what is his problem. He kept telling me he is only human! You work in an establishment that doesn't have the courtesy, but, "NO" customer service. I could he be able to help any customer for that matter. He was a "JERK"! I will never step into that store and if had the common courtesy and listened to what I was telling him he would of given me the right battery. But, instead TJ GRIZZELLE did not have not customer service, (I won't even call him a Sr. Manager, because he is more like a clerk, he has a lot to learn about manners, professionalism, and common courtesy!
For anyone that is reading this...bad customer service at the Cypress Village Shop Center in Ruskin. No one should be flippant when asking a questions, especially when you have no idea what to purchase, that is why your the customer and they are supposed to be the "PROFESSIONAL" !