They don't provide any unique information. All they can give you is already known, it can be easily found. But it doesn't mean they won't ask for money. Naive customers pay for this willing to get something they don't know about.
I checked some information twice for free and didn't find something I wasn't aware of. Asked other people who paid for the service, they said the same, they regretted they just wasted money. So don't be like them. Don't pay for a zero service.
The complaint has been investigated and resolved to the customer's satisfaction.