The complaint has been investigated and
resolved to the customer's satisfaction
Qwestscam charges


Beware of unknown charges from a company called esbi or orbit telecom. I received a charge of $14.95 from a company called esbi on my qwest bill. If you call esbi, they will not help you, they will refer you to your telephone provider. This is the second month in a row that i've spent at least an hour trying to resolve these charges. Qwest promised to credit my bill and also promised this would not appear on my bill again however next month I received another charge of $14.95 plus a late charge of $14.95. I have been on conference calls with both esbi (Orbit telecom) and qwest twice and this is after being disconnected twice by qwest while waiting to speak with a manager. Once I found someone to help me, I insisted on a 3 party call with orbit telecom. Initially orbit telecom said a refund check was issued to me however I mentioned that I did not pay the service fee and have no intention of paying so then she checked her records and qwest piped in stating they would credit my bill. So here we go again one hour later, a promise to credit my bill $29.50 and this time I got a confirmation number from obrit telecom. Good luck if this happens to you. My recommendations are a) get names and confirmation numbers b) call back an hour later to see if the notes are in your file and that in fact the confirmation number has been included c) use another provider if the option is available.


  • Da
    Daniel Jul 27, 2009

    Company overcharged for services. When notified, they repeatedly took down our information and said they would have a manager call. They never called and my child who is in college needed internet so we decided to pay the overcharges and take the credit they said they would give us when they could access our account. When we went to pay, they charged us an activation fee. We didn't pay, immediately canceled, and purchased an alternative dsl company. Now today we received a bill from Qwest for services we had already canceled.

    0 Votes
  • Co
    Complicit Telephone Co.? Jul 11, 2009

    It seems that this is exactly what happened to our office in the last couple of months.

    I originally posted this under the complaint section for, but Qwest needs to be mentioned again here. Qwest was heavily fined by California PUC for doing what you are describing —back in 2003.

    Just this year, going back the last couple of months, we fell victim to this same technique with Qwest and a company calling themselves NO verification, no authorization, no services rendered, yet we are getting charged $34.95/month through our Qwest bill.

    So why is Qwest not doing something more to verify that the charges are legitimate??
    It seems that anyone who wants to run a scam can simply give Qwest a phone number and company name and tell them to start charging the customer whatever they say to charge.

    In our case Qwest was very quick to offer credit back, but would not describe how the NetOpus charges were authorized on our account in the first place. I would think that if Qwest was fined $20 million for cramming in 2003, is there not complicity in what they are doing today?

    Until enough people complain and register these issues with their regional Public Utilities Commission, or with the FTC for interstate wire transfer fraud nothing will stop these utilities from playing this game.

    0 Votes
  • Cu
    Customer Service May 29, 2009

    Orbit Telecom provides its subscribers with a private voice mail service which enables access to voice mails via phone and email. We market the service on the Internet and continuously review our marketing and sign-up procedures and believe that they comply with all applicable laws and industry standard best practices.

    We maintain excellent customer service 24 by 7 by 365 and you can reach us via phone at [protected] or online at I’m confident we can address any customer service concerns you may have.

    Orbit Telecom Customer Service

    0 Votes

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