The complaint has been investigated and
resolved to the customer's satisfactionResolved Qwest — scam and cheating
resolved to the customer's satisfaction
I had Qwest wireless back in 2002 or 2003, (can't remember exactly) and at the time was disputing a $200 contract cancellation fee they began charging me after I canceled my service for mistakes they had made on my bill. I kept the home phone service, and still have it now in 2008.
As I recall in the best way my memory can offer me after 7 years, Qwest was charging me full-price for something that the customer service rep had told me was either free or at a lower discounted price when I first ordered the service. After disputing this on the phone with Qwest several times over a few months or so, trying in vain to get them to adjust my bill to show the proper lower charges, I finally called and canceled the service out of sheer disgust over the whole thing.
The next billing cycle they then added a $200 cancellation fee. Upset because I thought this was unfair, I called to dispute the $200, explaining why I had canceled my service in the first place -- because they were charging me for something the customer service rep said was free. I told them I felt I didn't deserve to be charged the $200 because it was Qwest who had messed up by misleading me into thinking I was getting a free (or discounted) item upon signing up for wireless.
So, after the next couple of billing statements, I saw that the $200 had been dropped, and I was happy that I had gotten through to them, and they had apparently agreed to drop the charges. For the next few years the $200 was gone from my bill, and I figured that was the end of it.
Well, not so fast. Now, in late 2008 I suddenly get a collection notice in the mail for the Qwest $200, along with $80 for a past wireless bill, for a total of $280, some 7 years after the fact! Talk about a cheap shot! Not only did they not let it go, but now they come after me years later with the collection company -- and they're the ones who screwed up!
I'm posting this here because I want other people to be aware of Qwest's deceptive and ongoing questionable business practices. Seems since the economy is so bad now, this company will do anything to make money.
More Qwest Complaints & Reviews
- Global Crossing Local Services - Fraud
- Global Crossing Local Services, Inc - Unsolicited phone calls
- Century Link Internet - extremely slow internet service
- Century Link - century link rip off
- Century Link/prism Tv - bad service
- Century Link - vacation plan
- CenturyLink - poor customer service and incorrect bills
- CenturyLink - centurylink's subcontractor cut my gas line
- Century Link - internet/I was told one thing and then it didn't happen.
- Centurylink Service - bad service to employee