Menu
Quick Quack Car Wash

Quick Quack Car Wash review: Over charge

B
Author of the review
10:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I opened up an account with Quick Quack and they charged my credit card $75.99 for one month and one car membership. I emailed them on 8/10 and they responded I have 3 card on my membership which was an error due to them entering wrong license plates to my account. I asked for a refund and wanted to cancel the membership. I was told they would give me credits as they don’t offer refunds. Today I went to get a car wash to find they have deleted me as a customer. So they are not honoring their commitment. I am tired of Plato no this jack and forth game with them and would like a refund back to my credit card and no longer want anything to deal with this company. I have been more patient than I should have been. I have copied the last email below. I also have more emails and phone conversations between this company I can share if needed.

Last email from Quick Quack

Dear Brian Thornton, ​ ​ ​Thank you for contacting Quick Quack Customer Care. I am very pleased to have you remain a valued customer. I have applied a credit in the amount of $75.99 to your account. You will be billed $0.00 for bill dates 09/07/2023, and 10/07/2023. You will be billed $30.99 for bill date 11/07/2023. Your next full amount $35.99 will be due on 12/07/2023 and will be charged to Debit/Credit card ending in 7161. If you would like to make any changes to your account or request a cancellation, please do so by 12/02/2023. Again, Thank you for remaining a valued customer. If you have any further questions or concerns, please contact Customer Care at [protected]. Warmest Regards, Andrea R. Customer Care Team Quick Quack Car Wash www.DontDriveDirty.com Our terms of use can be viewed by visiting us at https://www.dontdrivedirty.com/terms-of-service/ IMPORTANT NOTICE: This message is intended only for the addressee and may contain confidential, priv

Desired outcome: Full refund

More Quick Quack Car Wash reviews & complaints

Quick Quack Car Wash - Sometime in late November 2020 I noticed an amount come out of my bank account going to Quick Quack Car Wash
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Quick Quack Car Wash - On May 27 at 9 AM I took my three week old 2019 Audi Q7 (had just bought it used) through the quick quack car wash on ******************** in ***
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Quick Quack Car Wash - On October 14, 2020, I went to the provo quick quack location to get my car washed 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Quick Quack Car Wash - On October 2, 2023 I took my 45 day old 2023 KIA ******** to the ****** **** Quick Quack car wash
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
0 comments
Add a comment