PurpleBricks

So, we decided to try PurpleBricks for selling our house. We had to pay upfront before they would even book an appointment with an agent. We thought it was a bit odd, but we went ahead and paid $799 + HST. Then, they told us that they were booked out for a solid 2 weeks before they could even see us at a reasonable time. We had to take time off work to get the appointment in 10 days. The agent took pictures and assured us that everything was okay since we were moving at the end of the next month. However, they then told us that we had to pay another $399 + HST for OfferAssist so they could handle showings since we would be out of province.

After 4 months, we still hadn't received any offers. They told us to pay again to renew our contract. We were shocked to find out that they hadn't shown our house to any of the private buyers requesting showings because "they didn't have any agents available in the area". We were extremely disappointed and frustrated with the whole experience.

We wouldn't recommend PurpleBricks to anyone. They make you pay upfront, and then they don't deliver on their promises. We were left feeling like we wasted our time and money. We can't say enough bad things about this company.

I gotta say, I had a pretty bad experience with PurpleBricks. It was just one thing after another, you know? Like, from the very beginning, it was clear that they didn't really care about me or my needs. The people who work there are just so rude, it's unbelievable. My agent was always rolling her eyes and sighing whenever I asked her a question, and the receptionist was no better. Every time I called, she would cut me off and laugh at me like I was some kind of idiot.

And don't even get me started on the photos. I mean, seriously? They were terrible. They didn't even look like my house. I could have taken better pictures with my phone, and I'm not exactly Ansel Adams, you know? And then there's the fact that you have to deal with different people at every step of the way. It's like, can't anyone just take responsibility for anything around here?

And if you want to make any changes to the listing, forget about it. They act like it's the biggest hassle in the world. I mean, come on. Selling a house is stressful enough without having to deal with all these roadblocks and attitude from the people who are supposed to be helping you.

Honestly, if they're this rude to me, I can only imagine how they treat other agents. I would never use them again, and I would definitely recommend that you find a real realtor instead. Trust me, it's not worth the hassle.

This estate agent, PurpleBricks, is definitely not one of the best out there. They try to promote themselves on TV and online, but when it comes to marketing your property, they are terrible. We had the misfortune of being assigned an agent named Emma James, who was not helpful at all. She talked down to us and didn't seem to care about our needs as clients. If you're considering using PurpleBricks, I suggest you think again and go with a traditional high street estate agent. They are motivated to sell your house because they earn commission, unlike salaried employees who don't care once they have your money. These employees will try to undersell your property with a low valuation just to make a quick sale.

We decided to list with Bridgfords instead, and it was a great decision. We have been inundated with viewing requests, which shows the value of using a more expensive high street estate agent with excellent local knowledge and incentivized sales agents. It's worth paying a little extra to get the best service and results. Don't make the mistake of using PurpleBricks and regretting it later.

I was super keen on checking out this house that I saw listed for sale on PurpleBricks. So, I went ahead and submitted an online request to see the house. I would have preferred to call someone up, but I couldn't easily find their phone number. I waited for four whole days, from Friday to Tuesday, for someone to get back to me. I was hoping to get an appointment over the weekend to view the house. But, when I finally received a voice message from them, they said they couldn't find the house listing online anymore. So, I'm guessing it's already sold.

You know how it is in Ottawa, houses are selling like hotcakes. And when you find a house that looks like your dream home, you gotta see it ASAP. I'm really disappointed with my experience with PurpleBricks. I won't be using their services to search for my new downsize home, nor will I consider them when I'm ready to put my larger family home on the market.

I'm also going to make sure to tell all my friends and family about my experience with PurpleBricks. I might have lost out on the home I wanted because I never got to see it. And who knows, maybe the sellers could have gotten a higher selling price if more people had been able to see their home and bid on it.

Overall, I'm just really bummed out about this whole thing. I was really excited about this house, and now it's gone. I hope PurpleBricks can improve their customer service and response times in the future.

I called up PurpleBricks to view a property and was immediately contacted by one of their coordinators. They told me that I would be contacted by Steve, a real estate agent who was a "specialist" in buying for buyers without an agent. However, within minutes, I received an email stating that Steve wasn't available and that I should expect a call from Sabrina instead.

When Sabrina called me, I was taken aback by how young she sounded. She proceeded to ask me questions about my financial situation and wouldn't show me the property unless I disclosed if I was 100% financially ready to buy. I was a bit put off by this, as I wouldn't have asked to view the property if I wasn't financially ready. However, Sabrina insisted that I answer all her questions and "stuff". I told her that I wasn't comfortable with the conversation and that I had bought and sold many properties over the last 25 years. I also mentioned that I wouldn't be moving forward with the viewing. Sabrina simply said "sorry you feel that way" and that was it. I wasn't able to see the property.

If I wasn't an experienced buyer and seller, I would have been sucked in to make a deal as quickly as possible so the agents could do as little work as possible. However, I knew better. I had considered hiring PurpleBricks to sell my property, but after this experience, I will be doing it myself. Their system is terrible and I wouldn't recommend them to anyone.

I gotta say, Purple Bricks saved me a ton of dough - like, $18,000 worth! That meant I had more wiggle room to haggle down the selling price. And that's just one of the perks of using Purple Bricks as a seller. The realtor they assigned me was pretty legit - knew their stuff and acted professional. But dang, they were busy! There were a few times when I had to wait a couple hours or even a few days for a response. I get it, they're juggling a lot, but it was still a bit of a bummer.

Now, let's talk about the Purple Bricks website. Yikes. It was a total flop. I wish they would've just taken it off the sign altogether. The home pictures were up on MLS and Zillow within a day, which was cool. But it took a whopping six weeks for them to show up on the PB site. And don't even get me started on the messaging system. I sent a few messages through the site and never got a response. Like, what's the point of having it if it doesn't work?

Honestly, I think they need to fire their IT guys and start from scratch. It was that bad. And don't even get me started on the PB Escrow Services. There were so many mistakes during the process and at closing that I had to call and correct. I even got documents with someone else's name and info on them more than once. Not cool. And to top it off, I was charged an HOA documentation fee that my HOA said should've been charged to the buyer instead of me. It benefits them, not me!

When it came time to close, I got a text notification. No biggie, I wasn't expecting a parade or anything. But a simple "thanks for your business" would've been nice. Just sayin'. All in all, I think Purple Bricks is a solid option if you're selling in a fast market. But if things are moving slow, you might wanna look elsewhere.

I recently decided to sell my investment townhouse in Stittsville Ontario and decided to hire Purple Bricks to help me with the process. I spoke with a lovely lady named June Morley who told me all about the great service that Purple Bricks provides, so I decided to give them a try.

June informed me that my representative would be Amanda Presley and that she would meet me at my property at 6pm on March 25th, 2020. However, June called me back shortly after to inform me that another agent would be meeting me instead, as Amanda was busy. I didn't mind and confirmed with June that my tenants had not traveled in the last two weeks.

I left a voicemail for June the day before my appointment to confirm it, but I didn't receive a call back. My wife and I went to our investment property at 6pm on the day of the appointment, but nobody showed up. I tried calling June again, and after a while, she finally answered. She informed me that an agent wasn't coming because of the Covid crisis, but they would put a sign on the property, and I would have to take pictures.

I was disappointed that there was no communication about this change of plans. It seems like Purple Bricks doesn't have the great service they brag about. I will be getting my refund and selling the place myself on Kijiji, saving the $3000 that I would have paid to Purple Bricks.

Overall, I was disappointed with my experience with Purple Bricks. While the initial conversation with June was pleasant, the lack of communication and failure to show up for the appointment left a bad taste in my mouth. I hope that Purple Bricks can improve their communication and customer service in the future.

This company, PurpleBricks, is something to be wary of if you're a seller. They're new to California, coming all the way from England, so it's important to do your research before signing a six-month contract with them that you can't get out of. The agents they have working for them aren't motivated to sell your house at all because they make a flat fee of $3,600 whether they sell your house or not. This means that they don't have any money incentive to sell your house, so they don't have to do anything but sit around and wait.

What do they actually do for you? Well, they take pictures of your property, place your property on the MLS, and have a couple of open houses where they sit around and do nothing. When they have open houses, they get other customers that they then become agents for and sell them an alternative property not on a PurpleBricks contract. This is probably how they make their money. The agents aren't interested in selling your property, and they don't market your home or give you sound advice on how to possibly get your home sold.

So basically, you're paying them for doing nothing, and that's exactly what you get. Their customer service at corporate is just as bad. They're not interested and not motivated. If I could give them a zero, I would.

Purple Bricks is a real estate company that I had the misfortune of working with recently. Let me tell you, it was a complete disaster. I've been in the real estate game for over 45 years and I've never had such a terrible experience with a company before.

First of all, they promised me the world and delivered nothing. They didn't follow through on anything they said they would do and when they replaced my original agent, the new one was even worse. They didn't provide any personal service and didn't seem to know anything about the area where my property was located.

Their website was a complete mess too. It didn't work properly when it came to showing my property to potential buyers. I had to resort to using Zillow and Redfin instead. And to make matters worse, I had to put my own address on their sign pole to identify my property and had to put out my own flyers.

The new agent they assigned to me was a complete disaster. They didn't stay in touch with me weekly as I had requested and promised to do marketing postcards. But when I received the first draft, it was just a Purple Bricks advertisement. And to top it off, they never got around to sending me the corrected draft after six to seven weeks of excuses.

When my listing with them expired, they were shocked that I wasn't going to extend it. They even tried to charge me a minimum fee that wasn't even in my contract. And to make matters worse, they claimed they had a grace period to receive a commission when a potential buyer came into the picture after the listing expired. But there was no grace period in my contract with them. And then they had the nerve to contact the potential buyer's agent trying to press for a commission through him.

In conclusion, I would never recommend Purple Bricks to anyone. They are a complete disaster and their service is non-existent. If you're looking for a real estate company to work with, I suggest you look elsewhere.

I had a really bad experience with PurpleBricks. I waited for 100 days and didn't get any viewings. It was a year of misery for me. I didn't find any professionalism, integrity, or customer service from them. I would suggest you use a high street agent instead. They delivered 20 viewings within weeks and I got a result.

The first Purple Bricks agent promised me the world, took my money, and disappeared. I chased him for a month and found out that he had left the company without telling me. He didn't even have the courtesy to tell me that he hadn't picked up the keys. This caused a panic as we tried to locate them.

The second agent promised me time and again that he would provide a better service, but he proved unresponsive. He failed to deliver a single viewing in two months and left Purplebricks without telling me. It's like rats and sinking ships.

After months of protracted and incredibly painful discussions with Purple Brick's customer service, they upheld the majority of my complaints. But then they only offered a ?300 discount and the viewing fee. It's good of them considering no viewings had ever happened. So I'm expected to pay ?800 for them taking some rubbish photos, posting a generic advert on Zoopla, and doing absolutely nothing else but cause huge stress and disruption.

It's a terrible company with terrible people. There's a reason their share price is plummeting. Don't believe the Purple Bricks hype, just use a high street agent. Sadly, no sale, no fee is the only model that seems to motivate estate agents.