SUBMIT A COMPLAINT

Purolatorpoor time management - missed/delayed delivery

1

It's not like I live in a rural area, I live in the city! Yes there's traffic to deal with but they had over 10 hours to deliver packages yet didn't make it:

2015/09/09 07:44 On vehicle for delivery
2015/09/08 17:09 Delayed due to missed delivery
2015/09/08 06:42 On vehicle for delivery

Responses

  • Purolator Help Sep 10, 2015

    Hello Reviewer29013,

    Thank you for taking the time to provide feedback on your experience. I’m very sorry for any inconvenience the delay may have caused.

    If possible, please email the tracking number to [email protected] I’d like to follow up with our local team about the situation, in order to avoid a recurrence.

    Thank you,

    Jérémie
    Social Media Coordinator / Customer Care Team

    Purolator Inc.
    E-mail: [email protected]
    www.Purolator.com

    Follow us on Twitter:
    http://twitter.com/purolatorhelp

    0 Votes
  • Ab
    Absydion Nov 18, 2017

    Purolator is seriously the worst shipper I've ever dealt with. Two days in a row my parcel is "Delayed due to missed delivery, " meaning the driver decided not to deliver it two days in a row. Now it's the weekend. Seriously, I will NEVER spend a penny at Purolator, and I will advise anyone shipping anything to avoid them like the plague they are.

    1 Votes
  • Purolator Help Nov 20, 2017

    @Absydion Hi Absydion,

    I am very sorry you've had a negative experience with us.

    Could you please email me your tracking number to [email protected]? Once we receive your email we'll follow up with you directly.

    Thank you,

    Mike
    Customer CareTeam/ Purolator Inc.
    E-mail: [email protected] / Twitter Handle: @PurolatorHelp

    0 Votes

Post your comment